*EXPIRED* J.Crew wedge flip-flops $5.25

[princess stich]

grrr. I just checked my order status, and it says that both of my items are cancelled. I'm on hold with CS right now. I am sooo not a happy camper. OK - according to the CS "Manager" - they were just advised TODAY that they will NOT be getting in another shipment of this product. So, they are "in the process of sending out emails". Why sell something that you're not going to have in stock/ or re-order?! I was pleased with the fact that they were going to stand behind their price mistake, but this just irkes me. Oh well... like I said before, both my sister and I are flip-flop junkies, and we will NOT be purchasing them from JCREW. Or anything else for that matter.

I just checked mine after I read this, and it says mine is cancelled as well.

 

[Soccer Princess]

Mine were also cancelled. Whenever there is a deal like this, I pretty much know I'm taking a gamble on whether it will go through or not. Yes, it would have been nice to receive them, but it's not the end of the world. At least some people got their flip-flops from this deal. Thanks for letting us know about it though OP.

 

[kim929]

I just checked my order status and it says cancelled. I know it is a chance you take when you order a misprint, but it should of cancelled immediately and not a week later.

 

[neatokimmo]

Mine is canceled too, I wonder if they will bother to send an email?

 

[pooksma]

Also cancelled-but thanks for letting us know OP.

 

[Disney Ron]

Another unhappy DISer here too...mine is cancelled too!

Mrs. Disney Ron

 

[Jeanne B]

Someone on slickdeals said this sale is JCrew getting rid of their 07 stock and she assumed that all the waitlisted orders would be canceled.

Just requoting what I had written in a previous post, I guess this person knew what she was talking about...unfortunately.

DD's were canceled, I was kind of half expecting it anyway but I'm glad I got mine and at least a few people on here were able to get in on the deal. I just wish their order system wasn't so misleading by giving a very specific backorder date but I have to at least give them credit for honoring their price mistake on those orders that did ship (I know, easy for me to say since I received mine).

 

[KatieLovesMickey]

Hello,
One pair of mine was cancelled, and I sent an email to Customer Service to ask for a replacement. Believe it or not, they said they'd send a similar style for the same sale price!!! Give it a shot--it never hurts to ask.
Katie

 

[Jeanne B]

Hello,
One pair of mine was cancelled, and I sent an email to Customer Service to ask for a replacement. Believe it or not, they said they'd send a similar style for the same sale price!!! Give it a shot--it never hurts to ask.
Katie

Wow, that's great!!

 

[zalansky]

Mine were cancelled also, just sent them a nice email.

 

[Jeanne B]

The email works!! They replaced DD's, I think what they're offering is the 08 style which has less of a heel. Yes, they probably should have substituted without us having to contact them but I've come across a number of these bargains and I'm so impressed that JCrew is honoring the price mistake AND they're offering a substitute if you contact them.

The only thing is they're charging me $6.48 for the second pair instead of $4.41. Not sure why that is but I really don't care...$6.48 shipped for their 08 flip-flops is a great price!!

Thanks for giving us the heads up about the email Katie!!

I won't post this "tip" on slickdeals until I've given my DIS pals a day to contact JCrew. What's the slickdeal folks hear about this tip and JCrew gets flooded with emails and phone calls they'll probably put an end to the subsitute.

 

[hubermom3]

what do you write in the email to have them sub?

 

[pooksma]

Amending my earlier post-I am on the phone with them now and the operator has said she will put them back on the waitlist.
She also said they will honour the original sale price as it was their mistake.

 

[Soccer Princess]

Thanks so much! I just sent off an e-mail and I'm crossing my fingers!

 

[zalansky]

WOW - those who are getting replacements, good going! They offered me a free shipping on another order. Free shipping, give me a break. Here is the reply I got, so whoever was told they put them back on waitlist - I don't think it will do much good.

We sincerely apologize for any inconvenience or disappointment that was
caused by the cancellation of your order.

The flip-flops were priced incorrectly on our web site at $5.25, and due
to the overwhelming response, our vendor just notified us that they are
unable to meet the demand. As a result, we sent an email out to notify
our customers that the flip-flops were being cancelled. We are sorry
that you haven't received the email.

Please accept our sincere apology for not being able to fulfill your
request. We're working hard to ensure greater availability of all items
in the future.
Because of this error, we are offering free standard shipping on your
next J.Crew order. If you place your order by phone, just reference the
original order number to receive this discount; if your order is placed
online, simply reply to this message with your new order number and
request for free shipping.

 

[dsnygrl2003]

Here is the response I got from them when I sent an email this morning.


We apologize for your inconvenience of having your flip flops canceled.
The response to this item being on sale was quite overwhelming. We do
not anticipate receiving any more. Perhaps you would be interested in
purchasing some of our other flip flops. You may click on a link below
to see some of our flip flops that are 20% off of 2 or more

 

[MEM]

Here's the response I received to my e-mail. Looks like I am S-O-L


Thank you for contacting J.Crew regarding your recently cancelled order.

Our vendor has notified us that it cannot supply the Embroidered wedge
flip-flops (item 82197) you've requested, so we've had to cancel the
item from your order. Please accept our sincere apology for not being
able to fulfill your order. We're working hard to ensure greater
availability of all items in the future.

While we do not currently offer a similar flip-flop at the same price,
we do have the Embroidered-critter flip-flops (item 81464), which do not
have a wedge sole. This item is priced at $24.50 with 20% off two or
more pair. To view this popular style, please click on (or copy and
paste) the following link:

http://www.jcrew.com/catalog/product.jhtml?id=prod81464201&catId=cat290234

Again, we apologize for the inconvenience, and If we can be of further
assistance, please let us know by responding to this email at
contactus@jcrew.com or calling a J.Crew Associate at 1-800-562-025

 

[neatokimmo]

I just called too and got nowhere. I know I shouldn't be irked but if they have an item, they put a price and an inventory count on it. When it sells out, it sells out.

 

[Jeanne B]

Guess I need to get rid of the UPDATE notice on my original post.

This was the email I received this morning after emailing them last night but it looks like they put a stop to that pretty quickly (a supervisor probably got involved). It was signed by Lacey so maybe it all depends on who you get when you contact them.

Thank you for contacting J.Crew regarding the cancelled flip flops on
your order.

We apologize that we were unable to ship the second pair of shoes on
your order. A system error caused the sale prices for the flip flops to appear
and allowed too many customers to place orders. Since we did not have
enough inventory to fill all of the orders, some had to be cancelled.

As a customer courtesy, we will be glad to offer our Embroidered
Critter Flip Flops, item #81464, which are almost identical. We have the same
color and size available and can add them to your order for the same
price as the sale style. To accept our offer, please reply to this
email and verify the last 4 digits of your card as permission for us
to charge and ship the replacement pair.

 

[cole6179]

I tried to email too and only got a free shipping offer on my next order.

Thanks anyways!