Ex Guide

[Alice Sr.]

Honestly , I don't think DVC is a top priority for Disney on a big scale.

That has been evident more so lately, I think. Where does DVC, the business unit rank with all of the Disney BU, pretty small I would think.

Thanks, and good luck to you!

 

[DebbieB]

In your opinion, why doesn't DVC do a better job managing after the sale.

Rooms not cleaned properly, cleaning schedules missed, refurb schedules too far apart, website issues, long telephone hold times, the flop of a Thanksgiving Dinner that they just had.

Seems like there is a big separation between DVD and DVC even though the same executive is in charge of both.

Bill

I think they want to keep the dues cost down. Higher dues, less people want to buy new. Jason - did you find that future dues cost was a big concern for buyers?

 

[Jason99]

Dues for timeshare in general is getting to be a bigger factor in buying

I think they want to keep the dues cost down. Higher dues, less people want to buy new. Jason - did you find that future dues cost was a big concern for buyers?

 

[Msmithmd]

Have you worked at other companies in the timeshare industry? If so, compare and contrast those experiences versus working at DVC.

Also, while I know nothing official has been announced, was there thus far any rumor or discussion among the guides about what DVC is going to do in 2042, with regards to all of those expiring properties?

 

[LisaS]

After the rules changes for those who purchased resale after March 2011, some of us have wondered what other changes DVC may be considering. Have you heard any interesting rumors about any additional restrictions DVC might be considering for resale purchasers, or any perks they might offer to direct owners only?

 

[Dean]

Dues for timeshare in general is getting to be a bigger factor in buying

I get the impression you're disgruntled, care to share why? Also, I would assume this type of discussion a violation of your employment contract, aren't you putting yourself at risk?

 

[DizBub]

I was a guide, no more, retired . Might be fun to take few questions if you have them, won't be around long. Anyone ?

I would like to know when Disney ROFRs a large contract (or any contract for that matter) can they break that contract up into smaller contracts to resell as new? This question is an ongoing issue between my husband and myself. He says they can't and I say they can. Who wins?

 

[Jason99]

These are good questions.
1. DVC is way to strict, way to many rules. They pay the least in the industry by far. They can do that because per guide you write alot more business than average ts sales people. It is not how sales is supposed to work but again Disney is less worried about selling and more worried about their reputation. You don't like the pay, leave is their motto

Regarding 2042, depends on who is in charge. Claire was not a fan of extending the leases. I am not sure about Ken at this point. My gut feeling is they will. Why ? easy,,, they will make easy money

Have you worked at other companies in the timeshare industry? If so, compare and contrast those experiences versus working at DVC.

Also, while I know nothing official has been announced, was there thus far any rumor or discussion among the guides about what DVC is going to do in 2042, with regards to all of those expiring properties?

 

[Jason99]

real simple, the guides want alot more restrictions, DVC is just trying to figure out legally what they can get away with. I am sure they will be more.

After the rules changes for those who purchased resale after March 2011, some of us have wondered what other changes DVC may be considering. Have you heard any interesting rumors about any additional restrictions DVC might be considering for resale purchasers, or any perks they might offer to direct owners only?

 

[Jason99]

One, we don't sign a contract, 2 I am retired, 3 I am not disgruntled, just honest and have not told any TOP secret info, just basic stuff so who cares. I worked there over 15 years, just saw alot of things.

I get the impression you're disgruntled, care to share why? Also, I would assume this type of discussion a violation of your employment contract, aren't you putting yourself at risk?

 

[Jason99]

We see chunks, we can take parts of a contract but can't make it bigger, just small if that makes sense. We see 100 pts, we can't make it 120 but can take 50 of it

I would like to know when Disney ROFRs a large contract (or any contract for that matter) can they break that contract up into smaller contracts to resell as new? This question is an ongoing issue between my husband and myself. He says they can't and I say they can. Who wins?

 

[disneynutz]

What was your opinion about Jim, Claire and Ken?

Why was Claire moved to France after only 18 months?

What's the real deal about the Aulani fiasco?

Does DVD set the dues artificially low on actively selling properties?

What's the process on deciding which contracts to exercise ROFR?

Bill

 

[Jason99]

I will give you an overall guide opinion, not mine
1. Jim- they hated him
2. They loved her, just didn't really accomplish anything
3. same thing, nice guy, just hasn't really done anything

What was your opinion about Jim, Claire and Ken?



Why was Claire moved to France after only 18 months?
I hear the whole plan was her just to get DVc back on track which she did

What's the real deal about the Aulani fiasco?
Simple, DVC screwed up and they need a scape goat and Jim and they head of finace was it

Does DVD set the dues artificially low on actively selling properties?
no, good question, there is no evel plan, they set what they should be at the time

What's the process on deciding which contracts to exercise ROFR?
not sure but I think they use a coin flip ( seems that way anyhow )

Bill

 

[disneynutz]

Just seems funny, under Jim Aulani had low dues issues and under Jim, BLT started with really low dues. Seems like it might have been part of a marketing plan especially when the guides were using the "BLT has the lowest dues", pitch line.

Same with SSR THV and the pitch line that "you can get a 3 bedroom for the same points as a 2 bedroom". After selling out, DVC reallocated the THV required points, the initial low points seems like another marketing tactic.

Your thoughts?

Thanks for sharing by the way, I love this stuff.

Bill

 

[wdrl]

How are the Guides' commissions affected, if at all, if buyers default on their deeds?

Are the Guides performance measured at all by the rate of default?

 

[Jason99]

DVC is really not that devious. They really follow laws and rules and that's actually more important than sales for them. Again regarding THV, supply and demand. They realized the THV was requested way to much and worth more then a 2bd so they had to fix it.

Just seems funny, under Jim Aulani had low dues issues and under Jim, BLT started with really low dues. Seems like it might have been part of a marketing plan especially when the guides were using the "BLT has the lowest dues", pitch line.

Same with SSR THV and the pitch line that "you can get a 3 bedroom for the same points as a 2 bedroom". After selling out, DVC reallocated the THV required points, the initial low points seems like another marketing tactic.

Your thoughts?

Thanks for sharing by the way, I love this stuff.

Bill

 

[Jason99]

1. legally if a deal closes a guide gets paid, period. Would DVC like to have them take a hit, probably but the real estate laws trump what DVC wants
2. all guides have a recession rate before the 10 day off cooling period. Its all relative, you want yours 10% or under but its all about volume, write 3 or 4 million a year and have 15%, they will live with it

How are the Guides' commissions affected, if at all, if buyers default on their deeds?

Are the Guides performance measured at all by the rate of default?

 

[disneynutz]

I will give you an overall guide opinion, not mine
1. Jim- they hated him
2. They loved her, just didn't really accomplish anything
3. same thing, nice guy, just hasn't really done anything

Seems like everyone is under pressure to increase sales and profits for Disney and that taking care of members after the sale isn't very important. Since owners really don't have any leverage to accomplish change, the DVC and resorts just put up with us, it that pretty accurate?

Bill

 

[Jason99]

Disney is a money making machine. Making stockholders happy is what they do. Making customers happy helps profits but again, profits are #1. I think the resorts are probably run better than 98% of all other TS. As far as perks, DVC gives there members less than most, why, because they can. They took away member referral credits, why ? because, quote, "members will refer regardless so why pay them "

Seems like everyone is under pressure to increase sales and profits for Disney and that taking care of members after the sale isn't very important. Since owners really don't have any leverage to accomplish change, the DVC and resorts just put up with us, it that pretty accurate?

Bill

 

[disneynutz]

Disney is a money making machine. Making stockholders happy is what they do. Making customers happy helps profits but again, profits are #1. I think the resorts are probably run better than 98% of all other TS. As far as perks, DVC gives there members less than most, why, because they can. They took away member referral credits, why ? because, quote, "members will refer regardless so why pay them "

Because they can, also might explain the lower level of service in the DVC rooms and member services. Once you by a contract, they got ya. If you are unhappy, your only recourse is to sell to someone else. As a company, why spend time and money on someone who will vacation at Disney year after year no matter what.

More that once Its been hinted by the front desk that my negative room issue is acceptable because it's DVC. Is there really a double standard?

Bill