Everything Genie, Genie+ and Individual Lightning Lane - Please Read Posts 1-7

[redmister]

Hi, we used G+ in November but my understanding is that eligibility to book another attraction has changed. I read the first few posts but I’m still confused so I’m hoping you can help.

In November, we were eligible to book a new G+ either 2 hours after the last booking, and also after tapping into a current booking. Example- we booked SDD for 11-12. I booked a second G+ at 11:01 for later in the day (before riding SDD) and then a third G+ at 11:05 after tapping twice into SDD.

I hear this does not work anymore- can anyone explain in more detail how the above example wouldn’t work? I’m assuming that now, after tapping into SDD, I would be ineligible to book a new one until 2 hours after I booked G+ number 2 or until I redeemed G+ number 2- is that correct?

thanks for explaining!!

You are eligible to book another LL after your most recently booked LL either is used or expires or it is 120 minutes since your most recently booked LL. So, in your example you could book another LL either after using your 11:01- booked LL or at 1:01, not after riding SDD. It did use to be like that, but they closed that loophole.

 

[Mrs~Incredible]

You are eligible to book another LL after your most recently booked LL either is used or expires or it is 120 minutes since your most recently booked LL. So, in your example you could book another LL either after using your 11:01- booked LL or at 1:01, not after riding SDD. It did use to be like that, but they closed that loophole.

Gotcha. Thanks for explaining. Just when i thought I had it figured out! Lol

 

[NJlauren]

Does anyone have a good number to call for a ILL refund? Every number I call is a 2 plus hour wait.

 

[Avery&Todd]

GENIE+ for ANNUAL PASSHOLDERS

- Guests who have an AP and all guests on their reservation have an AP, will be eligible to purchase G+ after midnight

- Guests who have an AP and other guest on their reservation have regular tickets that have NOT had G+ purchased for length of stay, will be eligible to purchase G+ for all guests after midnight

- When Annual Passholders are attempting to purchase Genie+, they may encounter a glitch IF the other people on their reservation have:

- regular park tickets AND​

- those guests purchased Genie+ for length of stay for their tickets​

- If this is your situation, you will not be able to purchase Genie+ for your Annual Pass at midnight. The system will not allow the purchase.

- The best option to fix is to call 1-407-939-4357 before 7:00 am and purchase Genie+ for AP(s). This number seems to be dedicated to Genie+ challenges and does not normally have a long wait time. Purchasing before 7:00 am will allow all guests to book Genie+ at 7:00 am.

- A common suggestion for the AP glitch is for guest services to advise guests to uninstall and reinstall the app. This does not fix the problem. Calling the number above should allow G+ to be purchased. Unfortunately it will mean a call each day you wish to add G+.

So I'm pretty sure this will be us (again) when we arrive next month.

Does anyone have any knowledge of how busy that phone # is to call and have Genie+ added?

Since we are rope droppers I won't be up at midnight but will be up early - so can I call at 6am and get through then and not have to wait 60 minutes for someone to answer the phone??

Does anyone know if that phone # has "hours" they operate??

Thanks!

 

[scrappinginontario]

So I'm pretty sure this will be us (again) when we arrive next month.

Does anyone have any knowledge of how busy that phone # is to call and have Genie+ added?

Since we are rope droppers I won't be up at midnight but will be up early - so can I call at 6am and get through then and not have to wait 60 minutes for someone to answer the phone??

Does anyone know if that phone # has "hours" they operate??

Thanks!

It was reported earlier in the thread that the number provided in post 7 seems to be exclusive early in the morning to assisting guests with the glitch and people are reporting they're not waiting on hold for long. We didn't use it so I don't have any personal experience but this was reported earlier.

 

[Avery&Todd]

It was reported earlier in the thread that the number provided in post 7 seems to be exclusive early in the morning to assisting guests with the glitch and people are reporting they're not waiting on hold for long. We didn't use it so I don't have any personal experience but this was reported earlier.

thanks! Since I'm pretty sure I'll be using it, I'll report back my findings! We arrive in 19 days!

 

[larsonb74]

GENIE+ for ANNUAL PASSHOLDERS

- Guests who have an AP and all guests on their reservation have an AP, will be eligible to purchase G+ after midnight

- Guests who have an AP and other guest on their reservation have regular tickets that have NOT had G+ purchased for length of stay, will be eligible to purchase G+ for all guests after midnight

- When Annual Passholders are attempting to purchase Genie+, they may encounter a glitch IF the other people on their reservation have:

- regular park tickets AND​

- those guests purchased Genie+ for length of stay for their tickets​

- If this is your situation, you will not be able to purchase Genie+ for your Annual Pass at midnight. The system will not allow the purchase.

- The best option to fix is to call 1-407-939-4357 before 7:00 am and purchase Genie+ for AP(s). This number seems to be dedicated to Genie+ challenges and does not normally have a long wait time. Purchasing before 7:00 am will allow all guests to book Genie+ at 7:00 am.

- A common suggestion for the AP glitch is for guest services to advise guests to uninstall and reinstall the app. This does not fix the problem. Calling the number above should allow G+ to be purchased. Unfortunately it will mean a call each day you wish to add G+.

Any new developments for AP and Genie + ?

 

[scrappinginontario]

Any new developments for AP and Genie + ?

No, nothing has changed.

 

[Erinperu]

We are visiting 2/24 but can't "get started" with Genie to select top picks etc... is there a specified time before visit that you can access Genie to set up itinerary? Should we be able to make those picks a week before our visit? When selecting My Day, we change the date and click get started. This takes us to a blue screen with options to either link or select tickets. Select wants us to purchase tickets (we already have tickets & park reservations) if we select link i type in ticket or Magicband #, it says already linked and goes nowhere. Should we have access to Genie prior to arrival?

 

[hayesdvc]

Once the paid Lightning Lane for an attraction shows “not available” for the day, are any ever added?

 

[scrappinginontario]

Once the paid Lightning Lane for an attraction shows “not available” for the day, are any ever added?

They can appear as people's plans change so they cancel but it's a matter of being in the right place at the right time to grab those. Disney does not withhold LL's then suddenly drop a bunch at a certain time of day.

At one point we thought that might happen for ILL$ at park opening but I'm not aware that that's happening now.

 

[js]

GENIE+ for ANNUAL PASSHOLDERS

- Guests who have an AP and all guests on their reservation have an AP, will be eligible to purchase G+ after midnight

- Guests who have an AP and other guest on their reservation have regular tickets that have NOT had G+ purchased for length of stay, will be eligible to purchase G+ for all guests after midnight

- When Annual Passholders are attempting to purchase Genie+, they may encounter a glitch IF the other people on their reservation have:

- regular park tickets AND​

- those guests purchased Genie+ for length of stay for their tickets​

- If this is your situation, you will not be able to purchase Genie+ for your Annual Pass at midnight. The system will not allow the purchase.

- The best option to fix is to call 1-407-939-4357 before 7:00 am and purchase Genie+ for AP(s). This number seems to be dedicated to Genie+ challenges and does not normally have a long wait time. Purchasing before 7:00 am will allow all guests to book Genie+ at 7:00 am.

- A common suggestion for the AP glitch is for guest services to advise guests to uninstall and reinstall the app. This does not fix the problem. Calling the number above should allow G+ to be purchased. Unfortunately it will mean a call each day you wish to add G+.

THANK YOU for this information.

However, is this number up and someone answering before 7 am?

Thank you.

 

[scrappinginontario]

THANK YOU for this information.

However, is this number up and someone answering before 7 am?

Thank you.

Yes. From the quote above, 'The best option to fix is to call 1-407-939-4357 before 7:00 am and purchase Genie+ for AP(s). This number seems to be dedicated to Genie+ challenges and does not normally have a long wait time. Purchasing before 7:00 am will allow all guests to book Genie+ at 7:00 am.'

 

[js]

Hi.
I booked a one day ticket for my friend, who is on my MDE.
We booked April 19.
Then I canceled her ticket and booked April 20.
Then I canceled April 20 and robooked back April 19. She purchased G+. Did this stay with the movement of the days?
Do I need to call Disney.
I cannot find where it shows she has purchased G+
OMG Thank you.

 

[js]

Yes. From the quote above, 'The best option to fix is to call 1-407-939-4357 before 7:00 am and purchase Genie+ for AP(s). This number seems to be dedicated to Genie+ challenges and does not normally have a long wait time. Purchasing before 7:00 am will allow all guests to book Genie+ at 7:00 am.'

Thank you.

I wonder what time this number opens up? I would love to call at midnight since I will be up.

So happy I have read this thread. I would have just been throwing my phone out the window.

 

[LanceBurkart]

Just wanted to vent somewhere because Disney never sent me my usual "how was your experience" survey for the park, just the resort.

We've been Disney yearly vacationers for years, and I honestly don't think our family has stood in a stand-by line in 5 years...until last week. On our recent trip, it was 90% stand-by all day. Sample of day 1: got PeterPan LL earliest I could when I logged on right at 7:00, which was 1:00. Too scared to drop and look for anything else, lest I lose it, so I kept it. Front desk told me I could book a second one 2 hours after park opened, but the app never let me book another all day until first was used. As soon as I buzzed in to PP, I quickly went to get my next LL, and nothing was available (save for maybe Small World at 6:30). It was like that every day. So I got to pay $$$ for the honor of standing in long standby lines all day. Sweet deal. Lord I miss Fast Pass. I'm sure your luck will be better than mine, but I was pretty livid at the whole ordeal. Still had a great trip. Good luck and God speed!

 

[GBRforWDW]

Just wanted to vent somewhere because Disney never sent me my usual "how was your experience" survey for the park, just the resort.

We've been Disney yearly vacationers for years, and I honestly don't think our family has stood in a stand-by line in 5 years...until last week. On our recent trip, it was 90% stand-by all day. Sample of day 1: got PeterPan LL earliest I could when I logged on right at 7:00, which was 1:00. Too scared to drop and look for anything else, lest I lose it, so I kept it. Front desk told me I could book a second one 2 hours after park opened, but the app never let me book another all day until first was used. As soon as I buzzed in to PP, I quickly went to get my next LL, and nothing was available (save for maybe Small World at 6:30). It was like that every day. So I got to pay $$$ for the honor of standing in long standby lines all day. Sweet deal. Lord I miss Fast Pass. I'm sure your luck will be better than mine, but I was pretty livid at the whole ordeal. Still had a great trip. Good luck and God speed!

Im sorry that happened. I think I've seen a few random reports where this occurs. You are supposed to be able to get your next pass 2 hours after park opening. I know it's not always convenient, but really need to get to the blue umbrella GET team to clear this up right away. I would send an email to their support line and see about getting a refund for a product that didn't work as advertised - the 2 hour cool down time was broken for you

 

[LanceBurkart]

That's a great suggestion, the blue umbrellas folks...I didn't even know there was a dedicated team to help with the app/service. I asked a cast member working the line/attraction and all he said was that, no, I couldn't book another until my first one was up. I spent WAY too much time walking around the park looking for/reading articles on my phone to try and figure out how the hell to get another pass. LOL

 

[GBRforWDW]

That's a great suggestion, the blue umbrellas folks...I didn't even know there was a dedicated team to help with the app/service. I asked a cast member working the line/attraction and all he said was that, no, I couldn't book another until my first one was up. I spent WAY too much time walking around the park looking for/reading articles on my phone to try and figure out how the hell to get another pass. LOL

Yeah, the Guest Experience Team (blue umbrella) is there to resolve any type of issue for guests in the parks. It's frustrating that the line CM, and other CMs based on other reports, are giving out bad information regarding the Lightning Lane passes. Hopefully the rest of your trip was ok.

 

[scrappinginontario]

Just wanted to vent somewhere because Disney never sent me my usual "how was your experience" survey for the park, just the resort.

We've been Disney yearly vacationers for years, and I honestly don't think our family has stood in a stand-by line in 5 years...until last week. On our recent trip, it was 90% stand-by all day. Sample of day 1: got PeterPan LL earliest I could when I logged on right at 7:00, which was 1:00. Too scared to drop and look for anything else, lest I lose it, so I kept it. Front desk told me I could book a second one 2 hours after park opened, but the app never let me book another all day until first was used. As soon as I buzzed in to PP, I quickly went to get my next LL, and nothing was available (save for maybe Small World at 6:30). It was like that every day. So I got to pay $$$ for the honor of standing in long standby lines all day. Sweet deal. Lord I miss Fast Pass. I'm sure your luck will be better than mine, but I was pretty livid at the whole ordeal. Still had a great trip. Good luck and God speed!

I'm so sorry that happened. Hopefully if you contact them they can refund you. I used the service a few days 2 weeks ago and it worked well but it sounds like your experience occurs occasionally.

For anyone else who may encounter this, I second the suggestion above re: speaking with someone at GET umbrella. We needed to do this once for an unrelated problem. Also, if you go to a GET umbrella and the line is long, check on the app to see where another team is located. I noticed one with a long line then near it one with nobody. They GET teams can be found on the map on the app. Look for the castle icon.