Everything Genie, Genie+ and Individual Lightning Lane - Please Read Posts 1-7

[gzh6464]

I'm sure its been asked but how do you customize G+ to display your preferences and can this be done days in advance so time isnt wasted while there.

 

[HydroGuy]

I'm sure its been asked but how do you customize G+ to display your preferences and can this be done days in advance so time isnt wasted while there.

The post on the first page is the go to place for most common questions.

GENIE+ STRATEGIES

- You can pin one or more attractions to the top of the Tip Board by selecting it as your only Top Pick in the free Genie part of the app. Or you can also select Top Picks through the Edit Selections link at the top of the Tip Board. This is very useful when you are in a hurry to book a particular attraction. Pin it to the top of the Tip Board. Then after booking, replace it with the next one that you will be going for. This saves time not having to scroll down through alphabetical list of attractions.

 

[acciobrain]

I've read through the thread and I don't think I missed these and I'm hoping I'm in the right place. Earlier this week, I aimed for ROTR right at 7am and the Tip Board took a few seconds to load going from My Day to the Tip Board. All ILL$ were gone by 7:01. I am going to try again. Is the pull down method on the Tip Board what is most recommended to activate the buttons right at 7? Additionally, I am already signed in to MDE but is there a way to do the second sign-in in advance? Otherwise that causes an additional few seconds delay from selecting a time and confirming the purchase, and I've been seeing ILL$ go so rapidly.

 

[DisDadDVC]

If my park reservation is for 8am at AK and I book my first Genie+ at 7am. What time can I book a LL at MK? Two hours after AK opens (which would mean 10am) or two hours after MK opens (which would mean 11am).

 

[sponica]

I may have skipped 6 or 7 pages, but for Genie+ rides with a height requirement, is there any clarity/boots on the ground experience with rider swap?

 

[scrappinginontario]

I may have skipped 6 or 7 pages, but for Genie+ rides with a height requirement, is there any clarity/boots on the ground experience with rider swap?

Sorry, I'm not sure I'm understanding your question. Rider swap questions in general are discussed often on the Disney for Families board so you may find information there. Not quite understanding your question of Genie+ and Rider Swap.

 

[sponica]

Sorry, I'm not sure I'm understanding your question. Rider swap questions in general are discussed often on the Disney for Families board so you may find information there. Not quite understanding your question of Genie+ and Rider Swap.

Does Genie+ operate the same way ILLs do? If I have 3 riders (ABC) and one non rider (D), will C have to ride alone while utilizing Genie+ reservations.

ETA- A+ B ride together while C waits with D. A+B return and then C rides alone?

 

[js]

Yes. From the quote above, 'The best option to fix is to call 1-407-939-4357 before 7:00 am and purchase Genie+ for AP(s). This number seems to be dedicated to Genie+ challenges and does not normally have a long wait time. Purchasing before 7:00 am will allow all guests to book Genie+ at 7:00 am.'

I am sure you are correct but this is Disney's IT number. I had to talk to them today, on hold for a total of 5 hours and when (BEFORE) I was disconnected, I asked this IT phone number what time they open and the CM told me 7 am.
Has anyone actually called this number before 7 am?
Also, their recording says / includes "if I have a question about FP", this is terrible. This is IT and shouldn't have FP in their recording.

Also, the IT CM told me that I'm not correct there is a problem and shouldn't be. After being on the phone (ON HOLD) for a total of five hours today, I told him there is a lot of website and phone issues that shouldn't be at Disney.

 

[scrappinginontario]

I am sure you are correct but this is Disney's IT number. I had to talk to them today, on hold for a total of 5 hours and when (BEFORE) I was disconnected, I asked this IT phone number what time they open and the CM told me 7 am.
Has anyone actually called this number before 7 am?
Also, their recording says / includes "if I have a question about FP", this is terrible. This is IT and shouldn't have FP in their recording.

Also, the IT CM told me that I'm not correct there is a problem and shouldn't be. After being on the phone (ON HOLD) for a total of five hours today, I told him there is a lot of website and phone issues that shouldn't be at Disney.

This is from the Genie Strategy thread and where this information was confirmed. This person did this numerous times successfully and I believe there are others on that thread that reported it too.

I called each morning. Wasn’t on hold long at all. Maybe 3 minutes max? Not sure if the front desk CM’s can help or not. We used the following number: (407) 939-4357. Super easy to add. Just need to have your credit card ready.

 

[KristinU]

I have a couple of questions that I don't think I've seen answered (and apologies if they have been!)

1. If I buy multi-day passes without Genie+ now and want to add later for the whole trip, can I do that once I have my passes linked in MDE? Or are the length-of-pass Genie+ days not available after that initial purchase?
2. Kind of related, does anyone think that the daily G+ price will be going up in the coming months?

I like the idea of just adding daily, but I think we'll like it and want it daily so I would rather lock in the price if it is going to increase by the time we go in late June. My big issue is that I'm looking at two ticket sellers, one has slightly lower prices but doesn't offer G+ on their tickets.

 

[snowwhite84]

I am an annual pass holder and I tried to add genie+ to my reservation this morning and ran into trouble. I had my park reservation ready far in advance and went in the app at 6:45, looking for the prompt to buy Genie+. I couldn’t find it. I ended up having to wait until 7am, attempting to schedule a LL without having pre purchased, at which point I wan prompted to buy G+ and was then able to make my first reservation.

Tomorrow is our DHS day and I’m worried this will cost us precious moments. Any tips?? TIA!

 

[Brian Noble]

Do you have anyone in your party with day tickets with pre-purchased G+ for all days? If so, take a look at this post:

https://www.disboards.com/threads/e...-please-read-posts-1-7.3856734/#post-63699655

 

[scrappinginontario]

I am an annual pass holder and I tried to add genie+ to my reservation this morning and ran into trouble. I had my park reservation ready far in advance and went in the app at 6:45, looking for the prompt to buy Genie+. I couldn’t find it. I ended up having to wait until 7am, attempting to schedule a LL without having pre purchased, at which point I wan prompted to buy G+ and was then able to make my first reservation.

Tomorrow is our DHS day and I’m worried this will cost us precious moments. Any tips?? TIA!

Post 7 of this thread has information specific to APs.

Were you possibly with guests who have regular tickets and added Genie+ for length of stay?

 

[snowwhite84]

Post 7 of this thread has information specific to APs.

Were you possibly with guests who have regular tickets and added Genie+ for length of stay?

Yes I was! Do you have any tips to avoid this tomorrow or am I stuck?

 

[scrappinginontario]

Yes I was! Do you have any tips to avoid this tomorrow or am I stuck?

Yes, please read post 7 on the first page of this thread. It explains what you will need to do tomorrow morning before 7AM in order to be eligible to book what you want at 7AM.

 

[snowwhite84]

Yes, please read post 7 on the first page of this thread. It explains what you will need to do tomorrow morning before 7AM in order to be eligible to book what you want at 7AM.

Yes, I see it now. Thanks!

 

[Isabelle12345]

The post on the first page is the go to place for most common questions.

Does the pinning strategy work if you are selecting a LL for a park you are hoping to and not your park reservation?

 

[js]

This is from the Genie Strategy thread and where this information was confirmed. This person did this numerous times successfully and I believe there are others on that thread that reported it too.

Thank you. I fully believe all and so frustrated about this and the fact that the Disney IT person was speaking to me like I sounded like I was making it up and didn't believe me. Good luck to all of us. Maybe tomorrow when I get up for work, I'll call the number. However I'm on hold again with Disney IT and going to ask the next person the same question on what time they open. So frustrating! Thank you so much for directing me to that thread. I am the ringleader for our group and would have been at a loss.

 

[Avery&Todd]

Yes, I see it now. Thanks!

Can you please report back to use tomorrow, or when you have time as to how it worked out for you tomorrow morning?

Im also an AP holder and bringing my cousin who has tickets with Genie+ and I think we're going to run into trouble too!

thanks!

 

[js]

Yes, I see it now. Thanks!

Hi. I hope today went smoothly for you.
Can you please update me on exactly what you did this morning?
My party in my MDE is as follows and I want to purchase G+

AP-Me, no G+
One day Ticket, Has G+
One day Ticket, no G+

I will run into the same problem as you. What did you do and when did you call to get it fixed?

Thank you!