Dwarves at work today?

[Suzabella]

Anyone else get the dreaded dwarves when trying to book online or is it just me?

 

[Melissa M]

I can’t see any of my booked reservations.

 

[stwaldman]

Anyone else get the dreaded dwarves when trying to book online or is it just me?

I was putzing around on the website and it's not quite right (missing res, doesn't want to go to the booking tool, etc). Not just you.

 

[NeutralNovice]

Anyone else get the dreaded dwarves when trying to book online or is it just me?

I'm getting Rex telling me there's "Nothing to see here." lol

Started checking for availability about 445am Pacific but been getting that error message ever since.

 

[Suzabella]

To quote Pete...Fix the d@#n website, Disney!

I've actually seen the dwarves and Rex so far.

 

[NeutralNovice]

To quote Pete...Fix the d@#n website, Disney!

They REALLY do... like REALLY REALLY REALLY do. Web3 where are you? Come fix your Web1.5 cousin.

 

[M:SpilotISTC12]

It’s a day of the week that ends in Y, so they are at work.

 

[n2mm]

Yes, Rex Now. Plus if you get on the days are not loading. Of course I was on at 5:00am and it worked just fine. I feel like the system gets overloaded, but just an observation on my part. Between dining, genie, and booking dvc it just can’t handle it.

 

[GirlfromTN]

None of my reservations are showing and I can’t book anything.

 

[zachatak]

I can't see any existing reservations. My Dashboard loads with no dwarves or other error message but the section below my memberships just stays blank. I tried the usual clearing of the cache and a different browser, etc so .

 

[Lexxiefern]

I keep getting Rex and can’t see any of my reservations

 

[NeutralNovice]

Yes, Rex Now. Plus if you get on the days are not loading. Of course I was on at 5:00am and it worked just fine. I feel like the system gets overloaded, but just an observation on my part. Between dining, genie, and booking dvc it just can’t handle it.

They really should have the infrastructure to handle this type of traffic. I'm not gonna pretend to know much about IT but I would imagine that DVC and the Parks are working on different... servers? For example, I can view availability for regular hotel rooms on WDW's website so. I'd imagine that they have a pretty good idea of how many users they are expecting to log on at the same time, just based on historical data, so they should build around that and then some.

And I'm not even getting Rex anymore. Just a rotating circle of loading death lol!

 

[Suzabella]

I tried refreshing MANY times and nothing. Closed the window and tried again and was finally able to get my reservation. I'm really glad I wasn't trying for something hard to get.

Hope anyone trying is able to get their reservation too.

 

[n2mm]

They really should have the infrastructure to handle this type of traffic. I'm not gonna pretend to know much about IT but I would imagine that DVC and the Parks are working on different... servers? For example, I can view availability for regular hotel rooms on WDW's website so. I'd imagine that they have a pretty good idea of how many users they are expecting to log on at the same time, just based on historical data, so they should build around that and then some.

And I'm not even getting Rex anymore. Just a rotating circle of loading death lol!

yea, we just don’t know. Yes the “circle of death” is the pits!

 

[zachatak]

I built and run an IT infrastructure services company and understand how all of this works from a technical perspective. Some of the issues are likely capacity related/poor resource planning and others are just bad logic and poor programming. Our customers would fire us if we had built a system that had a fraction of the repeated errors and problems of the DVC member site. It's disgraceful and embarrassing, especially given the amount of money we collectively pay in dues. We've all spent a significant amount of money to buy into DVC so it should not be too much to expect a mostly dependable method of booking and adjusting reservations. #Fail.

 

[zachatak]

After 47 minutes of banging my head against the wall, I was finally able to modify 3 reservations so perhaps today's site problems are behind us.....

 

[bobbiwoz]

I modified a reservation at around 8:30 with no problems.

 

[Suzabella]

I didn't get in until about 8:45.

 

[CarolMN]

Has to be mostly a capacity issue. No issues at all as of right now (11:30 am Eastern).

 

[bbeagle]

I’ve worked in IT for the past 20 years. It seems like it wasn’t designed to handle high traffic.

For example, say you owned a restaurant. You had 5 employees. would the restaurant work well if the employee who took you to your seat also took your order, then went back and cooked your food, then served you, then waited until you finished, gave you your bill, and cashed you out. The second employee did the same thing with the second customer, and so forth. This restaurant could only handle 5 customers at a time. How would the restaurant handle 20 customers at once? They’d have to hire 15 more people. That would sort of solve that problem, but then there would be bottlenecks in the kitchen where one employee would have to wait for another one to finish before they could start making food for their customer.

This is probably how the DVC site is engineered. They would have to rewrite the code to have one person taking orders, one person cooking, one person serving, etc.

And from Chapek's point of view, if it's sort of working, why spend all the money to rewrite it? I