So now we are giving advice on how to get free items.
....
I feel that the DisBoards have now become more of a place to share how to "get one over on mickey" instead of being a place to share how to have fun at WDW.
This is completely out of line. No one is 'out for something free', she just wants what she paid for, a value preferred room at a resort with a pool.
I happen to be the Customer Service supervisor for a company and the advice given is spot on. Someone can always make a problem right or at least go the extra mile to try and do so. I have no doubt the Disney will do all they can to solve an issue if the right person can be reached.