I had booked and paid in full for a preferred room for 2 nights at All Star Sports $318.68 after Christmas. I had the written confirmation that Disney sent me saying Preferred room, paid in full $318.68, $0.00 balance due.
So we check in and I'm told I still owe $159.34. I refuse to pay, Disney refuses to give me a key. Then we spent over an hour at the desk while the castmember went back and forth with a manager and someone at research and billing, someone else at reservations and me on the phone to my credit card company.
All Stars is insisting that a refund was processed to my visa for $159.34 because they never take payment in full before the guest arrives. The credit card company says that a refund has not been processed. All Stars says it takes up to 4 billing cycles for a refund to show. The credit card company says no way, if it takes that long there is a problem with Disney's system. It should take a maximum of 10 days. No more, certainly not 4 billing cycles.
Disney finally decide they need more time ro investigate and check us in, and give us a key.
A key to a room on the back side of Hoops Building 3 - 3231. I looked at the castmember and the resort map and commented, "Excuse me, we had booked a preferred room, can you please check if you would be able to assign us a room in building 1 or 6, thank you." And I handed back the key. The cast member rolled his eyes, mumbled something and walked away. The manager came out again, they talked amongst themselves for about 10 minutes. Hubby went out to the car to get some shopping, and he went and got us drinks from the food court in the time we waited. Apparently paying for a preferred room doesn't actually guarantee you a preferred room, it's only a request. However if they assign you a standard room they don;t refund the difference! The cast member came back and handed me a new key, but no room number. I think we were supposed to play guess this room number. When we didn't leave the desk the manager asked what's the problem now, we're bending over backwards to help you. She then told us our room number 1264.
We had arrived at the resort at 3pm, and finally got to the room at 5pm. We called to get our luggage delivered, and they couldn't find it. Later we found out it had been delivered to a room at All Star Music. We finally got our luggage after 9pm.
On a happier note we had a wonderful stay for 5 days at Port Orleans Riverside. The castmembers at all 4 parks, World of Disney, Days of Christmas, on our Yuletide Magic Tours and Trails End were awesome.
Check in at All Star Sports did not ruin our stay,, it was just disappointing.
Oh by thecway, Disney charged us the $159.34 on check out. My credit card company is disputing it, and has a no pay on it right now until Disney can prove that they issued a refund.
So we check in and I'm told I still owe $159.34. I refuse to pay, Disney refuses to give me a key. Then we spent over an hour at the desk while the castmember went back and forth with a manager and someone at research and billing, someone else at reservations and me on the phone to my credit card company.
All Stars is insisting that a refund was processed to my visa for $159.34 because they never take payment in full before the guest arrives. The credit card company says that a refund has not been processed. All Stars says it takes up to 4 billing cycles for a refund to show. The credit card company says no way, if it takes that long there is a problem with Disney's system. It should take a maximum of 10 days. No more, certainly not 4 billing cycles.
Disney finally decide they need more time ro investigate and check us in, and give us a key.
A key to a room on the back side of Hoops Building 3 - 3231. I looked at the castmember and the resort map and commented, "Excuse me, we had booked a preferred room, can you please check if you would be able to assign us a room in building 1 or 6, thank you." And I handed back the key. The cast member rolled his eyes, mumbled something and walked away. The manager came out again, they talked amongst themselves for about 10 minutes. Hubby went out to the car to get some shopping, and he went and got us drinks from the food court in the time we waited. Apparently paying for a preferred room doesn't actually guarantee you a preferred room, it's only a request. However if they assign you a standard room they don;t refund the difference! The cast member came back and handed me a new key, but no room number. I think we were supposed to play guess this room number. When we didn't leave the desk the manager asked what's the problem now, we're bending over backwards to help you. She then told us our room number 1264.
We had arrived at the resort at 3pm, and finally got to the room at 5pm. We called to get our luggage delivered, and they couldn't find it. Later we found out it had been delivered to a room at All Star Music. We finally got our luggage after 9pm.
On a happier note we had a wonderful stay for 5 days at Port Orleans Riverside. The castmembers at all 4 parks, World of Disney, Days of Christmas, on our Yuletide Magic Tours and Trails End were awesome.
Check in at All Star Sports did not ruin our stay,, it was just disappointing.
Oh by thecway, Disney charged us the $159.34 on check out. My credit card company is disputing it, and has a no pay on it right now until Disney can prove that they issued a refund.
I can't believe they gave you such a hard time especially since you had a written confirmation of a paid in full room!!! I guess they were a little short on "disney magic" that day.
. Glad the rest of your trip was great though!! My friend stayed for 1 night at Sports, and hated it.
Is this something new?
