Dooney & Bourke Disney collaboration ~ part 4

[Pereiramomma]

Should I keep it? She said it could take weeks for me to get a new one I guess I'm nervous I won't get the bag I want!

 

[momwholovesmickey]

That's awful!

grumpycd can share alot on this matter. They need to take care of this.

Remember.....Squeeky wheel gets the grease. And you got to reallly be LOUD SQUEEKY with DS.com.

Tammie, just saw your colette on the fb page,Love that you got it now pixie dust it flies thru the mail

 

[Lulu'sMom]

Wow, I know the mini comic barrel is very small but in this photo it almost looks smaller than the wristlets. Like a long skinny pencil case!

Aaaah! Thanks for the picture, dazie!!!

Well, that makes me really want one then, as I love my DL55 and Princess wristlets because they are contained by their zippers. Just like the small mini comic barrel.

Going to be there soon! I want a placement as good as Lynn's! She got a winner!

 

[elgerber]

Wow, I know the mini comic barrel is very small but in this photo it almost looks smaller than the wristlets. Like a long skinny pencil case!

It's bigger than that. It's quite round, so the inside is a lot larger than a wristlet. But it's still a very small bag.

 

[Lulu'sMom]

Tammie, just saw your colette on the fb page,Love that you got it now pixie dust it flies thru the mail

YES~THANK YOU EVERYONE for the MAGICAL Pixie DUST!!!!

Here's what was sent to me via text at 9:32 am.

I'm very happy camper today!!

 

[grumpycd]

Should I keep it? She said it could take weeks for me to get a new one I guess I'm nervous I won't get the bag I want!

HI! Lulu'sMom is right, I have a lot to share on this topic. I got my bag right after xmas. Mine had a bright orange spot at the top. I think it was from excess glue. My zipper was sluggish too from glue caught in it. I used the bag for between 2 & 3 weeks, very lightly and I had scuffing on all 4 corners, the leather on the strap and bottom slat were starting to crack, etc. I sent my bag to Dooney. They had it for about a week and declared it defective. Because they don't keep any stock on hand the issue was sent over to Disney to resolve. It took Disney at least 2 weeks to send out my replacement, 6 days from when they told me it was ready to go (about 3 weeks til it was in my hands). Now, they've since gotten better with their shipping. Perhaps mine got caught up in their warehouse move.

Anyway, I think there's a couple things to consider. One, look over the entire bag and see if there's anything else wrong. (I had stitching coming out on the strap and zipper too.) If it's just the orange, how much is it going to bother you? Maybe use the bag for a little bit and see how it wears. Then either take the discount or send it back as defective and get a new one. I suspect they're out right now because of the sale. I hope this helpes.

 

[Pereiramomma]

I looked it over it's just the spot I'm bitting my nails nervous ! Lol I dunno if it's gonna bother me . I wish they would give me more than 40 gc my thing how about if I get one that I don't like and have to send that one back? Sounds like the same orange spot I have

 

[Pereiramomma]

Found 2 more spots..

 

[Pereiramomma]

I don't understand why I would have to reorder? Why can't they just resend when in stock?

 

[pArKsFaN]

YES~THANK YOU EVERYONE for the MAGICAL Pixie DUST!!!!

Here's what was sent to me via text at 9:32 am.

I'm very happy camper today!!

Yay, congrats!

Does anyone have (or ordered but hasn't arrived yet) a purple sketch crossbody. New or gently used would be fine. I went to order one and they were sold out :-( Hoping someone ordered an extra to get the credit card holder...

Not sure if you're still looking, but purple just came back in stock:
http://www.disneystore.com/dooney-b...body-bag-by-dooney-bourke/mp/1270909/1000812/

Bummer the sale is over, but I thought I'd point it out in case you really wanted one. At least they're still marked down from the original price.

 

[cats mom]

Yay, congrats!



Not sure if you're still looking, but purple just came back in stock:
http://www.disneystore.com/dooney-b...body-bag-by-dooney-bourke/mp/1270909/1000812/

Bummer the sale is over, but I thought I'd point it out in case you really wanted one. At least they're still marked down from the original price.

I saw a few purple letter carriers at Disneyland the other day too, and it seems that color had been out of stock for ages. They're full price in the parks though.

 

[2gr8DisneyKids]

Not a Dooney, but DD picked this out today for our upcoming trip! It was on clearance for $89 from $150 is a Disney Hay's suitcase. They had more adult images a few months back, but I did not need the suitcase then, so DD got to pick!

 

[grumpycd]

I don't understand why I would have to reorder? Why can't they just resend when in stock?

I would try calling back and asking to speak to a supervisor. I ultimately dealt with the "presidential "service" team but I think that's because it got referred by Dooney (and to be honest they weren't so great either). I would explain your situation: That you've now found 3 spots, that there are documented quality issues with these bags, that you're concerned about the placement you'll receive, that you want to hold onto this one until you can be sure they have one for you that's been checked over for defects...it's a $235 bag!!!! It shouldn't have these kind of quality issues. There's even a comment on DS.com about the leather scuffing. Tell them about this thread and the FB page. And if they can't help you ask for someone who can. I'm always really polite and quick to let the person on the phone know that I know it's not their fault. USually that does the trick. If you get someone rude get their name, hang up & call back and add that to your list of complaints. Again, this is not an inexpensive item...

 

[mlittig]

Tammie, I absolutely love your new Princess bag I am so very happy it all worked out for you

 

[daizieduck]

Aaaah! Thanks for the picture, dazie!!!

Can't take credit, that was pArKsFaN.

 

[Lulu'sMom]

Can't take credit, that was pArKsFaN.

OK!

Thanks for the picture, pArKsFaN !

 

[marciemouse]

Too bad I didn't find this thread BEFORE I bought my purse off ebay. Anyhow, it came today and is not as clean as the seller made it sound. How do I clean it? I looked at the Dooney instructions, but I figured you all must be experts by now! Specifically, I want to clean the tan leather straps. (It's a medium sketch tote.) Thanks in advance!

 

[disneydreaming884]

Does anyone have an extra credit card holder that they wouldn't mind selling? If so, my younger sister might be interested.

 

[cats mom]

The light color leather on Disney Dooney's is vachetta that has been minimally processed, so D&B strongly recommends not using any kind of leather conditioning or cleaning products on it at all.

That said, I have used distilled water and mild soap to get light water spots off one of my bags. I think it did darken the leather more quickly and deeply than would have happened with time, but I figured that was better than living with the spots.

I'm sorry your tote is not in the condition you were expecting. Have you contacted the seller about it?

Does anyone have an extra credit card holder that they wouldn't mind selling? If so, my younger sister might be interested.

We're not allowed to post items for sale here. If you search for Disney Dooney and Bourke on facebook you'll find many Dis board members in that group and we do lots of buying and selling there.

 

[crazy4dizny]

Ok I bought the pretty red and black dooney Mickey comic satchel I opened the box and unwrapped it and noticed a orange bright orange satin near the top of where the white ends near the zipper.I called Disney store and theybsaid none are avaianlf and I got wait and reorder! But I will get the same discounts.or she said. I keep the bag and get 40 buck gc 0r 35 bucks back ? It's not huge but I dunno help me ladies !Ty

I am going through the same thing right now. I have a red stain near the top corner where the leather has statined the bag and I have pink on two other corners. I called them and since I am stationed in Japan they made me take freakin pictures and email them. I was pissed because the castmember should have put in a replacement order and noted that I would be returning a defective bag. This did not happen. I had to wait three days before someone responded to me. Buy the time I got a response the bag so they say is no longer available. I was offered a gift card. Buy the time I pay to ship the bag back to the store (because of my location I have to send it through the post office) the gift card will be worthless. Plus I used my Disney Reward money to pay for a portion of the bag. No response yet on what is going to happen to my rewards. I don't know if they will refund what I paid or the full amount of the bag. I knew I shouldn't have ordered that bag. UGGHHH!!!