Do you think it's possible to complain...

[3lilprincesses]

I think overall, there is a difference between "posting a legit complaint", and "complaining". I log on to the DIS for my disney fix. To get my questions answered and to maybe answer someone else questions. I like to read about both good and bad experiences. But what I dont like to read about, are people complaining about such silly things that ultimately ruined their trip and bum me out while I am reading it. I cant speak for everyone when I say this but I think the way the thread ultimately goes, depends on the words of the OP. They set the tone for whether they are viewed as posting a complaint or sounding like a whiner.

couldn't have said it better myself! nobody should mind hearing a legitimate complaint, as we can all learn from them. but NOBODY likes to hear a whiner!

 

[Tikiman]

I disagree that when someone posts that they are sorry someone had a bad time and that they are just thinking in the back of their mind that they should not be complaining. That may be the case sometimes but I don’t agree that it is the case most of the time. I will say I myself see complaints often that are not something I would consider worth complaining about or something that is the resorts fault (towel animals and transportation issues) but there are going to be bad experiences at every resort. The thing that gets me is one person says how louse a resort is and than you get 10 people with reservations saying “Oh should I switch my reservations because you had a bad time?”

There are some people that legitimately had a bad experience and there are others who would have never been satisfied. There are also those who would love their resort even if the place burnt down while they were there (no I am not one of them). This is why I believe the best thing to do is find out all the facts and leave the impressions as a side note to it all.

I also believe there are some people in here that thrive off the conflict and even start posts that they know will get negative attention such as posts about “what resort do you hate” or “what resort is the worst” or people that say things like “you would be crazy to stay at that resort” or “ my resort is the best hands down” or “ I would not be caught dead in that place”. Those things just basically say that your taste in resorts is horrible or you are crazy to stay there. There are resorts that I hate and I would not stay in if it were free but I don’t think anyone is crazy to stay there and I don’t spend time tracking down posts about them to say how horrible the place is.

There is no way to stop those type of people from posting. They only way to deal with it is for people to be aware that some of the stuff written in here is cr@p but much of it is great information.

 

[auntpolly]

Complaints should be expressed to: WDW Guest Services, PO Box 10000, Lake Buena Vista, FL 32830

So you are saying no one should complain here? Why post anything here then??

 

[vanyel]

I read both the positive and negative. Sometimes I think people, myself included, have gotten their expectations up from reading some of the amazing experiences some people have had and that becomes the norm. Other complaints seem to be legitimate while some seem to be rather nitpicky.

Either way, I want to read both sides of the resort and I try to remember that everyone and every experience is different. To be cliched: some people see the glass as half full, others as half empty. That makes a difference in their perception of every experience.

Just remember, if you allow negative experiences to rule your choice of a resort, you'd be staying home.

 

[auntpolly]

THAT DOES IT !!!!

I want to complain about posts who complain about people complaining!!!

Well, to be fair, I was making fun of the whole lot of them on the complaining threads, not complaining!!!

 

[auntpolly]

Here's what I think: If someone posts something that you think is a ridiculous complaint, why the need to comment? Why doesn't a thread like that just die? Why the need for everyone on the DIS to jump on the bandwagon and start throwing punches?

That's the weird part. I don't care if the whole complaint sounds made up -- many of the posts that follow are a lot more ridiculous.

 

[band_man]

I agree that the jabs back and forth have gotten out of hand.

We just returned from the WL(which we loved 10 yrs ago) and overall did not have a good experience. While still there my wife and I discussed the fact that we would not be able to post our experience on the DIS boards because of the immediate overkill by the many who love WL. I feel I have legitimate, important information for future visitors to consider but I have not posted it yet. I did start to do it but after a few sentences I just said, "forget it, it is not worth the fight."

That is unfortunate. We all need the truth to help in our planning.

 

[dennisnlisab96]

Band man...I did the same thing when we returned from CBR in March. I started to write and then just gave up. I felt what I had to say could have been very helpful to others but felt some might not see it that way!!!

 

[Disney Ella]

Around here, criticizing a Disney resort is just about as bad as criticizing someone's child. Say one bad word about a resort here and you know someone from the Polyanna Patrol will swoop down on you and insist that nothing like you said could ever happen.

I like to read the positives and the negatives about the resorts. Unless there are a lot of negatives, I don 't form a negative impression of the resort. Different things are important to different people.

 

[Mady/Sophiemom]

I have no problem w/ people posting thier experiences at a certain resort, however I don't see the benefit to people making comments on a resort they have never, or will never visit, and encouraging others to do the same. How does that benefit someone trying to plan a vacation?

What seems to be happening lately, are posts bashing people for staying one place or another. Calling names, and making stereotypes, based on where someone is staying was the trend last week. Those type of comments are what gets people fired up, and in defense, IMO.

 

[Tigger_Magic]

I agree that the jabs back and forth have gotten out of hand.

We just returned from the WL(which we loved 10 yrs ago) and overall did not have a good experience. While still there my wife and I discussed the fact that we would not be able to post our experience on the DIS boards because of the immediate overkill by the many who love WL. I feel I have legitimate, important information for future visitors to consider but I have not posted it yet. I did start to do it but after a few sentences I just said, "forget it, it is not worth the fight."

That is unfortunate. We all need the truth to help in our planning.

I believe people should feel free to post their experiences, good or bad. However, when writing or reading a post, people should consider that this experience may be unique, thus not at all indicative of the resort experience of others.

If someone has a bad experience, it doesn't mean that resort is going to you-know-where in a handbasket and there's no need for the Resort Defense Team to rally 'round the resort to make sure it doesn't abruptly shut down due to a lack of guests.

If someone has a good experience, it doesn't mean that the resort is the best of the best and it certainly doesn't guarantee that other guests will have the same or even similar experiences.

In each case, this was the experience/observations of a guest and it doesn't mean the end of the world or that the resort is eligible for a AAA 5-diamond award.

Take everything with a grain of salt and always remember your mileage WILL vary.

 

[Humphrey53209]

I don't mind reading complaints at all, but sometimes the tone of the complaints make me wonder: 1) A bad experience with a CM or even 2 CMs
does not make the entire resort and staff horrible and necessarily a reason
"never to return." 2) " I didn't get towel animals, therefore my vacation was ruined" attitudes just lose me.
Lastly, the only other things that might bother me are some people's reactions to a few negative posts: "I've heard horror stories about this resort or restaurant." There's a big difference between reported incoveniences and "horror stories."

Regards,
Humphrey53209

 

[Alicnwondrln]

well its to bad that so many feel that they cant post

i love the dop dead comment LOL

and i also agree with alot of what tikiman and others said
you have to just not respond to the ones that are gonna get you fired up
the thread will die


i mean cant we all just get along

 

[Jen D]

I think the question to ask before posting a complaint is "who is this going to help?" Inevitably, the answer is "no one". Legitimate complaints should be directed to the source of the problem, not a bunch of anonymous readers. Clearly most of the complainers are simply seeking attention and are oblivious to how ridiculous they make themselves appear.

I read these boards not only as a Disney lover, but also as a consumer looking to spend my money wisely. I feel I am very helped by reading all reviews, good and bad, and I appreciate all reviews that are posted here and those that take the time to share their experiences. I don't find people who write bad reviews ridiculous. There is the very occasional review where the gripes are over the top or the person was bothered by things that wouldn't bother me, but I can make that judgment for myself. If it's never posted I can't judge.

I do beleve when you hear the same complaints over and over about a certain resort there is a pattern and I pay attention. There is a certain deluxe resort I have always dreamed of staying at but seems to me to have chronic management problems, based on what I have read here and their failure to deal with guest problems. As a result of what I have read here I won't stay there until I start reading results of better management of that resort.

Having said that I don't mind a little spirited back and forth, that's just part of the Dis Boards.

 

[declansdad]

I think that people can post complaints about bad experiences that they have had at the resorts ant at the parks. However, if they set up the thread to encourage people to make disparaging remarks then the thread is going to be locked. IMHO.

When discussing resorts in particular, if people say they would never stay there because they have heard this or that, they might be missing the boat. It is difficult to say you don't like something if you never try it. I think that this is where the trouble starts.

 

[foxfire]

I want to read the good and the bad about all resorts, so I hate to see a thread that addresses that subject decline into one that has to be closed. It isn't realistic to think that any resort has only good or only bad aspects. I try to find the truth that is usually somewhere in between glowing reports and completely negative ones. What is seen as a valid complaint by some people might be a petty nuisance to someone else and they shrug it off and don't let it bother them. There are certainly legitimate complaints that come to light here. One of the worst to me was the dirty sheets discovery. That has made me look very carefully when I check into a room now.

 

[murcor]

I read these boards not only as a Disney lover, but also as a consumer looking to spend my money wisely. I feel I am very helped by reading all reviews, good and bad, and I appreciate all reviews that are posted here and those that take the time to share their experiences. I don't find people who write bad reviews ridiculous

I agree

Honestly, I cant figue out why so many people get their nose out of joint when someone posts a bad expeience.

 

[auntpolly]

You've all made some good points, but here's my last point.

The next time some posts that they had a bad stay, if it's out and out troll, I think everyone should just leave it be -- 0 posts commenting.

But if it seems a real post about someone's real experience, it is their experience, and their feelings, so let them have it and let them have their say. It's possible to say that you haven't had the same experience, I guess, but anone who posts to say they can't imagine what the person is talking about, or posts to criticize the complaint is just a big jerk, as far as I'm concerned. Everyone is due their complaint or their vent without a bunch of goody-two-shoes chiming in to say that they shouldn't be complaining.

 

[Betsyt82]

The one comment I would like to make is that In the grand scheme of things it really does not matter. If some one does not like what I have to say then that is their issue and not mine. (I usual never feel the need to respond to those people or really have to defend the post.) What I have a hard time with is when some one has decided that name calling or presumptions on what I have to say or reads into the post that I am attacking a certain person or having a certain stance. Those types of posts are just wrong. And truly if I have an issue with a post or person I tend to PM the individual instead of taking a thread and dragging it down.

It saddens me when I read that there are some who will not post because of the flaming that could happen. I think that the reviews should be written and not worry about the negative comments....If the neg comments make it on the thread ignore what you don't like. Ignore the comments and keep going because it really doesn't matter outside of this cyber world.

Right wrong or indifferent that is how I feel.

 

[auntpolly]

What I have a hard time with is when some one has decided that name calling or presumptions on what I have to say or reads into the post that I am attacking a certain person or having a certain stance. Those types of posts are just wrong. And truly if I have an issue with a post or person I tend to PM the individual instead of taking a thread and dragging it down.

You are so right! What kind of person posts to tell someone they are petty about a complaint anyway! I don't care if the person is sad about not getting towel animals, thought the rooms were dirty, or whatever -- they are expressing their feelings and should be allowed to. What kind of person feels like it's so important to stop and tell them their feelings are stupid, no matter what they are??????