Update: The Perfect Storm
We've been DVC for 21 years. This was our first time at an All Star and first time using ME. We always stay at Boardwalk or Beach Club. We used Happy Limo on the way in to use the grocery stop, to have our bags right away and to get to the resort directly. I didn't understand exactly how ME worked.
My daughter was sick (she still has strep throat) and I was given a late check out, so RAC was closed when we stored our bags. I went to retrieve our carry-ons before the stated time. I gave the woman at bell services the ME letter and the bag receipt. The woman was distracted by a problem on the phone with another guest. They brought out our bags, we grabbed the carry-ons and I believed the rest of our bags would be checked into SWA. The bellman stood there looking confused, and asked if the rest were going on the bus. The woman said yes. I thought he was waiting for a tip, so I gave him $5. In hindsight, I should have realized that we didn't show ID or get claim tickets, but I was hot, tired and dealing with a sick teen. I gave the woman my ME letter so I don't understand why she didn't explain that we needed to take our own luggage. I'm really disappointed that Disney let me make such a huge mistake.
I called ME and was transferred to ASMovies bell services. My bags were there. The woman yelled at me about the mistake I made and told me they could only send my bags back by ground, 5-10 business days. The bags contain numerous dance costumes and shoes from a performance in 100 degree heat so I really needed them ASAP so they wouldn't be ruined. They already smelled terrible when we packed them. Also, two of them belong to a teen that travelled with us, and I feel awful that she doesn't have any of her bathing suits or clothes now. I called ME back and was told I would receive another call from a different manager at ASMo. This didn't happen. I called back and after a long hold was told a ME manager would call first thing Monday. Also didn't happen.
On Monday I called again and I was assured the bags would be sent Fedex overnight, at our expense. In total, I've spent around 4 hours total on the phone with several different departments.
Tuesday I called shipping again. I was told that there were some bags there in the morning that weren't there now. They couldn't tell me if they were definitely ours or if they'd been shipped. My credit card hasn't been charged, which is not a good sign.
It's Wednesday at 1:30 pm, two days after I was told the bags would be sent overnight. I guess it's time to call someone again. I'm not even sure who to call. Sigh.
Thoughts? (Please be gentile, I feel dumb already.)
