Dissappointed with DCL Customer Service!

[Anchors Away 2016]

Wow, I was busy packing and now that I'm back I HEAR YA and see the error of my ways!!! Thanks for all the replies!

I just gotta say, there are 100 ways you could have responded to all of our comments, and you picked just about the BEST way possible!

THANK YOU!

I know that you will have a wonderful cruise with that good outlook!

 

[peter11435]

Now that IS a reason to be disappointed in Disney. Even if they were only willing to move your reservation to another cruise, at least it would have been something.

Why would you be disappointed with Disney. Why would you expect them to offer you a benefit of purchasing insurance if you did not in fact purchase insurance.

 

[PoopDeckPappy]

The only cruise line I know that honours price drops after final payment is Carnival with their Early Saver fare. You can get on board credit or upgrades up to 2 days prior to sailing.

That's a nice compromise and leaves the customer feeling happy I'm sure. It's not a 100% actual cost to the cruise line but to the customer it is a dollar for dollar value.

 

[Judyat]

Sorry but doing that would open an unbelievable can of worms.

 

[delo4]

Here is how I look at the choices you have

1. Book your cruise when you want, get the cabin category you want, the cabin location you want and then enjoy the fact that your booking is settled.

Or

2. Wait, and hope that a restricted rate will come available for the date you want, all the time stressing and looking, and waiting, and hoping that it will happen. And even if it does, you wont know exactly what you got - what deck will I be on, what location will I get. What if you don't like forward or aft, or a high deck or a lower deck. What if that's what you get by booking a lower restricted rate?

I am speaking for myself, but I would rather pay a bit higher price to get what I want, where I want. I also love that I don't have to stress about something that may or may not happen. That is worth the extra $$$ to me.

Because I am a planner and love having everything settled ahead of time. Others, it may not be stressful to wait and hope. It just may depend on your preference. If saving some money by waiting doesn't stress you out and you don't care where your cabin is, then wait and book that restricted rate.