I have been going for years and I tell them I am blind and have a service dog, what they write down I don't know. But I don't fully understand why they could not write it, not due to privacy. I assume anyone asking for a w/c room would be associated with having a need for a w/c or mobility. I assume that anyone requesting a hearing room would be associated as being a person hard of hearing or deaf. Disney does not follow federal law and have specific room for blind (although I have not seen anyone who does), federal law states that blind need a barrier free room. I know I for one have explained to Disney, 1000 times what that means, but they have no clue and keep wanting to put me in a w/c because they feel those are barrier free, I explain that barrier free w/c does not mean barrier free for a blind person. And that barrier free to me may not mean barrier free to your husband. So anyway, I ask for disability services, and then I have a 30 minute conversation about what my expectations are, and I learn a lot, do you know Disney has almost no rooms at all facing east, I won't say none, but believe me there is almost none. Why because the sun raising in the east and sets in the west, so me as a blind person who has a little sight in am, wants a room facing east with double windows, so far, I have yet to find one at Disney, because they don't want them facing east because the sun blinding you is not what most people want. Anyway, I explain to them exactly what I want, a room facing east, a room on ground floor, a room within a few steps of an exit, a room that you do not have to walk more than two hallways to get to, a room that does not have trees, hedges, wraught iron fences, fences or such right outside that you need to crawl thru little paths to get to (think POFQ), I ask for someone to walk to to the room, show me how to work the slinging door, how to walk to the exit, how to use the phone, safe and coffee pot. I than tell them that as a reasonable accommodation each hotel should have all directions on a tape recorder to give to blind persons, this would be a cheap reasonable accommodation, it has been 9 years asking and they still don't have it. I can tell you which hotels listen and work with me, I have even been called by several Disney resorts before my visit and have had great staff, that said I have had very poor also. POFQ, went above and beyond, everything was perfect, we had the last room building two right near the boat dock and pool. It was perfect, they were afraid because they could not get me closer to lobby, but I told them walking does not matter, having two windows, having a straight path down the street to the end and then the first door was pernfect. Also WLV or BRV now did wonderful, actually Disney vacation club did wonderful, whomever I talked to called all five villas I was staying at and they all did wonderful, and called me back if they could not accommodate, like AKL has no ground floor, we worked it out to a room, right next to an elevator and it was great, they also have no real grass and no where for a dog to potty, but staff walked me to a place every time I asked where the dog could potty, they went above and beyond at all villas. Even go as far as to ask on my ressies to but a garbage can on the porch for me to place the dog baggies after I clean up, and everyone has done it. BWV told me when I got there they had an emergency and the room they had for me was no longer available, they wanted to walk me to another room and see if it would work, I said fine, they had upgraded me to a 1 bedroom because they said it was the only one open close to an exit and they wanted me near an exit as requested, but was afraid that it was the far away from lobby, I said no it was perfect. Now the two worse, POR and BC, POR I fell in the river, they put me in Peirrie building or however you say it, so fartherst away, in the back, on the third floor. I could not find the building or elevator, or room or bus, or way back to lobby. They moved us two days later. BC, worst place in WDW, filthy dirty hall ways, trash thrown in hallways tripping over it. Lots and lots of curves and corners and such. I will say manager did her best with some things, she even took a map of hallways and sown thread in the map so I could feel the way the hallways were, very good, but after 4 days they moved us to contemporary. I will say no one has mad a tape recorder of how things work, which I would love, I hate that they have to read me menus for the most part. But if you tell them what needs you have and make sure they write it on your ressies, I find that for the most part they go above and beyond to accommodate. I go Disney a lot solo, or with a DGD who is now 11. I tell them, up until now I can not count on an 11 yo who is excited to get me around, so this is what I need to be independent, I ask nicely, and I explain in terms they understand exactly what I need. Also, you may have to remind them nicely, that some of there suggestions are not reasonable accommodations, like cast members who say but you have family who can read where the exit it, yes true but you are accommodating me, not me accommodating you, you don't tell the family of a w/c person that they have family that can carry them upstairs, you put an elevator in. You don't tell a deaf person that family can interpret, no you get an interpreter. So I know my family can when they are with me, read for me, but law says you need to accommodate not my family, and if I travel alone I don't have family. I will say, Disney needs improvement, but they do a good job and over time I have learned exactly what to ask for rather than say barrier free room, which they don't understand for blind persons. And lastly, every time I go weather they writ sit down or not, the managers know I am blind, they always are waiting for me, they are always ready to bring me to my room, the great me outside most of the time when the DME pulls up, or right inside at the front desk. Even if my room is not ready, they are still there to meet me. These are things I don't ask for, but Disney goes out of there way in many areas. So I do believe they write down I am blind.