AND THIS IS WHY I LOVE THE DISBOARDS!
LoLaura84 - if I could give you 1,000 likes I would! I just called the number you provided and - get this - a CM answered right away with no hold time!!!!!! I spoke with an amazing CM named Sam and told her my story. She was able to switch my Rez for reserved seating from the Oasis Pool to the Lava Pool in like 30 seconds. No offense to the great CMs working the Recreation phone-line, but it took that CM like 20 minutes even to find reserved pool seating at the Poly in the system (and this is after waiting on hold for 2-hours).
I cannot thank you (and Tikiman) enough. I’m definitely saving this number for future reference.
Please do let me know about your experience. Our Rez is not until August so I will be curious as to what you thought. I definitely want to know about the check-in time. We are switching from GF to Poly on the day of our reserved pool seating at Poly, and I probably won’t get to the Poly until about 11am. I know you can check-in at the pool starting at 10am, but I’m not sure if it’s a problem if we do not arrive until 11am.
We have a cabana rental at GF during our stay and I have heard that if you don’t show up at the GF pool by a certain time that they might rent your cabana to someone else. That seems weird to me knowing I have pre-paid, but I’m a little nervous about it.