I hate to be a downer, but this trip was not very magical for us.
Some background: We have visited annually for the last four years and once years ago. We stayed offsite twice, once at WL, once at POFQ and this last time we are at CBR. We have had great trips every time except this last one.
For this trip it is myself, DH, DS3, DS24 And Niece 12. This was DN's first trip and we were celebrating her birthday and DS24's birthday.
First thing that kind of put a damper on the trip was my son was given a birthday card with his first name and my last name on it and inside it said Happy Birthday my niece's name - not that big a deal, but still.
Next thing that happened was we were given connecting rooms in Martinique Building 23. I had requested connecting rooms so that was great, BUT our rooms were filthy. And I don't mean just a little dirty. They were filthy. They were not the refurbished rooms, which was fine, but there was hair in the tub in one room, one room's toilet was dirty - I won't go into detail here, but it was very bad - the carpets looked like they had not been vacuumed, very dirty, and the carpet was actually coming up in places, there were bobby pins that weren't ours all over the dressing area floor with hair in them, just really dirty.
I have never called to complain, but I did this time. I felt I had to. They told me CBR was booked to capacity so I couldn't get new rooms but that they would give the rooms a thorough cleaning while we were out for the evening. This was about 4:30, and we left for dinner at Biergarten.
When we were at Biergarten and went to pay our bill, our PIN number didn't work for our Magic Bands. We had two rooms so our credits were on two sets of bands, which caused confusion and multiple mixups that I had to visit concierge about, but that's another story. Anyway, they had to call CBR and have me speak to concierge. The cast member rudely told me that I should have made sure this issue was taken care of at check-in. I thought my number was the same one I used for My Disney Experience, and no one at check-in even mentioned our PIN numbers. He took care of the PIN number by resetting it. When I asked if we would be using the same PIN for the other room, he told me that was for the guests in that room to take care of, not me. I politely told him that the guests in the other room were my son and niece and he took care of their PIN number too as if it were a huge chore and I was an idiot - extremely rude. I have never before been treated this way at Disney.
By now we were all frustrated and tired.
We went back to our rooms where balloons and chocolate and two birthday cards were waiting. Unfortunately the cards were made out to two of us who were not having birthdays and our rooms were still filthy!
Now we realized our TVs were not working. We realized the cables were not plugged into the wall nor into the TVs themselves. The clocks weren't plugged in either. The blow dryer in one of the rooms literally shot flames out as I was drying my hair - luckily out the opposite side from the one facing me and the little round thing on the end of the dryer shot across the room. I called to ask for a new dryer and was not sent one by the next day so I called again. Still no dryer after 48 hours. I called again. I never did get a new dryer for that room. I just used the one in the other room.
Our rooms were cleaned the next day after I called again so that was good. On two occasions we did not receive any fresh towels. And, like I said, on six different occasions we had problems with our dining credits on our Magic Band where our credits would not show up on the bands and we would have to charge our meals to our room and then visit concierge and have them credit us back and charge the meals as dining credits. I spent several hours taking care of dining credit problems.
Even with all of this, we did manage to have a good time. I mean, hey, we are in Disney World. On the positive side, the buses were good and we didn't mind the extra stops. We only had to wait five or ten minutes on most occasions. A couple of times we waited a little longer but it wasn't bad.
I think that maybe our room may have been set up to be refurbished with everything being unplugged and the mess. And then maybe they were overbooked and decided to give us these rooms after all. That's just a guess of course.
Anyway, I think we just had a few unfortunate mishaps on this trip. It was enough to make us decide not to come back for a few years, but not enough to make us give up entirely. I did speak to another family on the bus and they had the same reaction as us. They were staying in Martinique as well. They said their room was also very dirty and that they were happier staying at Pop Century last year.
Just for everyone's information this was Martinique standard. I would definitely request some other place if you're staying standard.
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