Disney Erased All my FP+ and Won't Reinstate Them

Like what? Are you suggesting that you would physically (or verbally) assault a CM? Cause if so, you should consider editing your post so the prosecuting attorney in your violent assault charge trial can't use it against you.

:rolleyes2

What a a strange conclusion to leap to.
 
What a a strange conclusion to leap to.

Thank you!:flower3: .

The truth is incontrovertible. Malice may attack it, ignorance may deride it, but in the end, there it is.-Winston Churchill

You do not need to use force to be formidable when opposed by unacceptable behavior and to speak your truth when someone crosses the line. The truth never changes, only our ability to perceive it. If you attack a client for your flawed system and then attack their character that is a bad business and invites not only a retort but, a scathing one at that.
 
Thank you!:flower3: .

The truth is incontrovertible. Malice may attack it, ignorance may deride it, but in the end, there it is.-Winston Churchill

You do not need to use force to be formidable when opposed by unacceptable behavior and to speak your truth when someone crosses the line. The truth never changes, only our ability to perceive it. If you attack a client for your flawed system and then attack their character that is a bad business and invites not only a retort but, a scathing one at that.
What exactly would you expect a CM to do? They are being told by Management to do things a certain way and the public getting mad at them doesn't change that fact. If they can't accept a print out (or just your word) then they can't accept a print out and all of the indignation in the world doesn't change that.
 
Like what? Are you suggesting that you would physically (or verbally) assault a CM? Cause if so, you should consider editing your post so the prosecuting attorney in your violent assault charge trial can't use it against you. :rolleyes2

Wow. Who suggested violence of any kind?
 

Wow. Who suggested violence of any kind?
So what was meant by "because I dare someone to say that to me because they will get more than they ever bargained for" and "...they invited what will happen next"? I agree that this doesn't imply physical violence but it definitely sounds unpleasant at the very least.
 
What exactly would you expect a CM to do? They are being told by Management to do things a certain way and the public getting mad at them doesn't change that fact. If they can't accept a print out (or just your word) then they can't accept a print out and all of the indignation in the world doesn't change that.

I think I would expect them *not* to accuse me of lying & to point me politely towards guest services if the are unwilling to honour a FP...
 
So what was meant by "because I dare someone to say that to me because they will get more than they ever bargained for" and "...they invited what will happen next"? I agree that this doesn't imply physical violence but it definitely sounds unpleasant at the very least.
I understand perfectly CM's needing to follow procedure but all of that can happen without anyone being accused of cheating. If someone were to say that to me, actually accuse me of cheating, that goes above and beyond following procedure...I find it hard to believe Disney wants their employees to do that. That said I'd be pretty ticked off and would complain about it.
I'm assuming PP meant just that as well.
 
/
What exactly would you expect a CM to do? They are being told by Management to do things a certain way and the public getting mad at them doesn't change that fact. If they can't accept a print out (or just your word) then they can't accept a print out and all of the indignation in the world doesn't change that.

I do not believe management ever told a CM to blame the customer, roll their eyes, be dismissive, or to attack their character.
In addition, everyone has complete control over how the act or react in any situation. This is on both ends, I would never speak to anyone in a way that was not deserved. If someone, told me that I was responsible for a malfunction of their operational systems and then proceed to attack my character, imply I had lied or "photoshopped" my fastpasses then an unpleasant reaction is not only invited, but warranted.

I will not go back and fourth any further, not will I debate any further.
 
I do not believe management ever told a CM to blame the customer, roll their eyes, be dismissive, or to attack their character.
In addition, everyone has complete control over how the act or react in any situation. This is on both ends, I would never speak to anyone in a way that was not deserved.
IF the CM does all of those things then I agree that he or she is handling it incorrectly. However we all know that they are often badgered and yelled at and goodness knows what else because of problems with the system. They shouldn't have to take that.

Personally, I blame Disney. ;)
 
IF the CM does all of those things then I agree that he or she is handling it incorrectly. However we all know that they are often badgered and yelled at and goodness knows what else because of problems with the system. They shouldn't have to take that.

Personally, I blame Disney. ;)

I blame Disney too ;)

I tend to take the high road in these situations as I know how truly difficult the public can be. My family also truly really loves the interactions we have had with CM's over the years. We go out of our way to be courteous and spread pixie dust when we can.

I was truly disturbed to hear of my BFF's experience with magicbands and the reactions from different cast members. It disturbed and saddened me as both she and I have loved Disney over the years. I am encouraging her to write to Disney.

Make no mistake I would find a manager and then go to guest relations on my way out of the park. I would do this at any business if I was not happy with the treatment that I had received from an employee. Keep in mind, it would have to be pretty out of line to get that kind of reaction from me, because as a rule this is not my nature, nor something I would lightly do. Especially, since I work with the public and know how trying that can be. So the situation, would have to truly warrant this kind of reaction. Yes, I can be a formidable woman when need be and this kind of reaction would have to truly be invited by unacceptable behavior.
There is a line and respect and it is a two way street. I tend to avoid conflict, but sometimes you have to speak up and call it like you see it when someone has crossed a line. I am not a door mat, nor do I think cast members are either.

To me magicbands are an epic failure. When they work they are wonderful, when the do not it seems they are horrid. I hope Disney management is truly seeing the true repercussions of the decisions that they are making. If there system is failing then it is up to them to make it right. JMHO
 
I blame Disney too ;)

I tend to take the high road in these situations as I know how truly difficult the public can be. My family also truly really loves the interactions we have had with CM's over the years. We go out of our way to be courteous and spread pixie dust when we can.

I was truly disturbed to hear of my BFF's experience with magicbands and the reactions from different cast members. It disturbed and saddened me as both she and I have loved Disney over the years. I am encouraging her to write to Disney.

Make no mistake I would find a manager and then go to guest relations on my way out of the park. I would do this at any business if I was not happy with the treatment that I had received from an employee. Keep in mind, it would have to be pretty out of line to get that kind of reaction from me, because as a rule this is not my nature, nor something I would lightly do. Especially, since I work with the public and know how trying that can be. So the situation, would have to truly warrant this kind of reaction. Yes, I can be a formidable woman when need be and this kind of reaction would have to truly be invited by unacceptable behavior.
There is a line and respect and it is a two way street. I tend to avoid conflict, but sometimes you have to speak up and call it like you see it when someone has crossed a line. I am not a door mat, nor do I think cast members are either.

To me magicbands are an epic failure. When they work they are wonderful, when the do not it seems they are horrid. I hope Disney management is truly seeing the true repercussions of the decisions that they are making. If there system is failing then it is up to them to make it right. JMHO
I work with the public too and it's a wonder that I have a bottom lip left after biting it so much. I would so often love to say what I really think but of course I don't.

I keep in mind that so many CM's are young and temporary and probably don't know how to deal with ridiculous people. They should never be rude but I can't always blame them for being so to be honest. I bet that many are frazzled after a day of this and way too often innocent people take the fallout.

It's all Disney's fault as far as I'm concerned.
 
What if we have a room only DVC reservation and add the dining plan, does that change the reservation which would make us lose all of our fast passes?

. I am DVC and our reservation number never changes when adding the dining plan. I would think that FP should be okay. But this is new system for us so I have no idea if anything is safe. :)
 
. I am DVC and our reservation number never changes when adding the dining plan. I would think that FP should be okay. But this is new system for us so I have no idea if anything is safe. :)

The OP's reservation number didn't change either. But the FP's sure disappeared.
 
. I am DVC and our reservation number never changes when adding the dining plan. I would think that FP should be okay. But this is new system for us so I have no idea if anything is safe. :)

I really think it's the CM you get. We added free dining when it came out a couple of days ago for Canadians for the end of August. I asked the CM several times if my FP would be lost & she responded they would not but to check them after the change. We already had dining but I am sure she must have redone our reservation as she had to upgrade from the quick-service we got free to regular dining. The reservation # stayed the same but I got a new e-mail saying that I had booked a vacation - same as the e-mail you get when you first book - then another with amount owing. So far so good - our FP have stayed put - but I think we just lucked out & got someone who knows what they're doing. It shouldn't have to be such a crapshoot when trying to modify an existing reservation, but I guess it is...
 
Madame said:
I really think it's the CM you get. We added free dining when it came out a couple of days ago for Canadians for the end of August. I asked the CM several times if my FP would be lost & she responded they would not but to check them after the change. We already had dining but I am sure she must have redone our reservation as she had to upgrade from the quick-service we got free to regular dining. The reservation # stayed the same but I got a new e-mail saying that I had booked a vacation - same as the e-mail you get when you first book - then another with amount owing. So far so good - our FP have stayed put - but I think we just lucked out & got someone who knows what they're doing. It shouldn't have to be such a crapshoot when trying to modify an existing reservation, but I guess it is...

Difference is you already had dinning. When you upgrade an existing dinning plan they don't have to cancel in rebook. If you are on a package already and want to switch to free dinning they have to cancel and rebook because it is for new reservations only.
 
Difference is you already had dinning. When you upgrade an existing dinning plan they don't have to cancel in rebook. If you are on a package already and want to switch to free dinning they have to cancel and rebook because it is for new reservations only.

Yes we were on a package already with the regular plan. Then switched to free dining - which got us the quick service as we're at AoA, which we then had to pay to upgrade to the regular dining plan. Sorry I wasn't clear, even in my mind it's confusing lol!
 
This is a really tough situation. Disney has to control fraud to protect paying customers or we would be complaining about that. On the other hand, disney has made a functioning magic band essential to a successful vacation. Seems like IT wasn't scaled up enough to meet the demands of switching to an entirely electronic system. This is a common problem amongst companies. The guest recovery is important though, because FPP is advertised as a part of the vacation package.
 
Just a manifestation of "Limited Time Magic"...

As in, once you change a reservation, you have only a limited time to check and complain before it magically deletes your FP+'s.

(or is it FP's +?)
 
I think it was the CM you got also. I just added dinning last week to a room and ticket package. No privious dinning plan and my FP as all still there. I was scare as I had heard of FP going away but we decided we really wanted the dinning plan.
 
Just a manifestation of "Limited Time Magic"...

As in, once you change a reservation, you have only a limited time to check and complain before it magically deletes your FP+'s.

(or is it FP's +?)

:thumbsup2

And once said FP disappears, does that make it FP-?
 





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