Disney Erased All my FP+ and Won't Reinstate Them

[snayak]

That's it in a nutshell. Of course, the only people who care about the distinctions you're describing are the designers of the components who want to make clear that the problem isn't in their part of the system. The person who wrote the FP+ code can yell "it's not a bug, we designed it this way" until he's blue in the face (and the one who designed the reservation system doesn't care, he retired 10 years ago) but whoever designed the integrated system cannot.

I would only add that its the MANAGEMENT of the designers who yell it isn't our fault! (and btw, give me my bonus! ) but yeah, it was poor system level planning.

I'd have thought this stuff would shake out during the tests since it seems like lots of folks like to tweaks their reservations until about 20 minutes after they arrive

 

[Luckybee]

That's really awful.

Maybe you could join the witness protection program and book under an assumed name?





I agree. Sending people to GR in the parks when they arrive is a total FAIL. Nobody should have to give valuable park time for that, especially not that important first hour of the day in the park.

Actually you've just given me an idea. My last name is different than dh's. If we do see a better time I think I'll just call them and book under my name not through mde , and as long as we're in the cancel window for crt I could just cancel the current one !

 

[surferdave]

I'd have thought this stuff would shake out during the tests since it seems like lots of folks like to tweaks their reservations until about 20 minutes after they arrive

Did testing ever officially end?

 

[MaryKatesMom]

Dh and I had a fair number of problems linking our Dolphin res to MDE. After numerous calls/emails it was finally worked out. Then I made the mistake of deciding to add a day. Rinse and repeat. In speaking with Disney IT I became aware that ANY change to MDE after FP has been booked is a risk we wont take. While I was complaining about the cluster this had caused me the rep told me about someone who lost their Fp's just changing dinners around. I asked how that was possible and that's when she told me the above and said that "any" change can cause a problem, "altho this would be the more unusual example" . What was really odd was that she was telling me this more to placate me...as if to say it could be worse, "since you have the time to fix it". I wasn't placated, rather I was more astonished that it was that bad.

Dh and I are trying to change our CRT time. Before I spoke with this rep I had planned to look right up until the night prior. Now once fp is booked we will make no other changes. Which means we wont add any D restaurants....I don't care if the chances are remote....Im not taking my chances

Here is the irony, I have two more trips planned at the Dolphin but they have me so aggrevated (AC didn't work, old worn room and they gave the EXACT opposite room I requested) I want to go back to the BC but I can't. I can't risk the loss of FP+.

 

[valeriemouse]

But - - aren't fast passes technically tied to park tickets, not room? You can use park tickets anytime - you may even cancel your room, stay off site, and still use your park tickets on the same exact days. I added brand new tickets to my account that I got from undercover tourist. If I happened to cancel my room, that should in NO WAY affect my tickets or my fast passes. This all makes sense in my brain. I don't even see how one should be logically connected to the other. It baffles me that this can happen

 

[DVCMomBLT]

But - - aren't fast passes technically tied to park tickets, not room? You can use park tickets anytime - you may even cancel your room, stay off site, and still use your park tickets on the same exact days. I added brand new tickets to my account that I got from undercover tourist. If I happened to cancel my room, that should in NO WAY affect my tickets or my fast passes. This all makes sense in my brain. I don't even see how one should be logically connected to the other. It baffles me that this can happen

Yes and No. They are tied to the room in that if you want to book at 60 days out, you need a room reservation. So, my guess is FP+ is tied to lots of things. Disturbing any one of those things can put them at risk.

 

[DisneyFansInNYC]

No, but I also think that there may have been a proper way for the CM to do this that WOULDN'T have cancelled the reservation and created a new one. That might have just been the only way this particular CM knew how to fulfill this request.

I agree that the main issue here is CMs not being trained properly and Customer Service not understanding that this happens. DWs immediate response should have been "I am sorry, when a reservation gets changed - this can happen - but we will fix it." They created this FP+, so they should be able to fix it when it doesn't work.

We had an issue (not with FPs) with our reservation. We have 2 rooms and when we changed our hotel we moved one of our DDs from one room to the other. After we paid and we got the confirmation my DD was on the reservation 3 times - once in one room and twice on the other room - price for 8 but 10 people. I called customer service and the CM that when you change a reservation - the original one never gets deleted and when they moved her to the other room - they must have spelled her name wrong and when they corrected it - it put her on that room twice and never deleted her from the other room. So I think the problem is that when the OP added the dining plan - they didn't edit the reservation - they just deleted it.

I still wish customer service was better than - there is nothing we can do. I hope you get them back.

 

[ArwenMarie]

No, I don't think they deleted them. I think exactly what happened happened. Their reservation was cancelled and a new one created. That cancelled the associated fastpasses. That was not an error. That is how it is designed to work. And the OP probably DID get bad advice from the CM. I am just saying it is not a flaw in the MDE or FP+ system like many people implied. Those systems did EXACTLY what they were supposed to do.

My theory is it's because the tickets disappeared, even for that brief amount of time. Not the room reservation. The room reservation only opens the booking window.

If this reservation had been made with an AP at 60 days with a room reservation opening the window, and then the room reservation cancelled, the FPs wouldn't have disappeared because there still would have been an active ticket associated with them.

If someone linked just tickets, booked FPs at 30 days and then unlinked the tickets, they would lose their FPs too. etc

If you had a room-only with separate tickets, attached a regular ticket, booked at 60 days, then cancelled the room reservation but left the ticket, you would keep your FPs.

Then there is the whole throwaway room concept.

There are probably more combinations of this possibility. But my point is this is ticket-based, not room-based. The room only opens up the window.

 

[DVCMomBLT]

My theory is it's because the tickets disappeared, even for that brief amount of time. Not the room reservation. The room reservation only opens the booking window.

If this reservation had been made with an AP at 60 days with a room reservation opening the window, and then the room reservation cancelled, the FPs wouldn't have disappeared because there still would have been an active ticket associated with them.

If someone linked just tickets, booked FPs at 30 days and then unlinked the tickets, they would lose their FPs too. etc

If you had a room-only with separate tickets, attached a regular ticket, booked at 60 days, then cancelled the room reservation but left the ticket, you would keep your FPs.

Then there is the whole throwaway room concept.

There is probably more combinations of this possibility. But my point is this is ticket-based, not room-based. The room only opens up the window.

Ah yeah, you are probably right.

 

[DVCMomBLT]

I am going to Disney TOMORROW (You know, the 4th of July, the busiest day of the year)...Going into this trip knowing the crowds, I had everything set up. Fastpasses for every day that I made exactly 60 days out...They were worked out around meals and tours and EMH and all of that. I made sure to book everything in advance so I wouldn't be locked out of any of the popular attractions like the Mine Train, Soarin', etc.

Last week, we decided to add the meal plan to our trip. When we called, they said that they would just add it to our existing reservation and that everything else would stay as is. We specifically asked if anything would be messed up and they assured us that everything would be fine.

I logged into MDE this morning and my entire trip was BLANK - no hotel, no dining, no FP+. After an immediate freak out, I relinked my confirmation # - my hotel and dining plans came back. However, all my FP+ are GONE.

We have called Disney 2x already and they said "Sorry there's nothing we can do, if rides are full, they're full." How is this fair? I am LIVID.

Help!

Were there tickets purchased with your original reservation?

 

[sethschroeder]

My theory is it's because the tickets disappeared, even for that brief amount of time. Not the room reservation. The room reservation only opens the booking window.

If this reservation had been made with an AP at 60 days with a room reservation opening the window, and then the room reservation cancelled, the FPs wouldn't have disappeared because there still would have been an active ticket associated with them.

If someone linked just tickets, booked FPs at 30 days and then unlinked the tickets, they would lose their FPs too. etc

If you had a room-only with separate tickets, attached a regular ticket, booked at 60 days, then cancelled the room reservation but left the ticket, you would keep your FPs.

Then there is the whole throwaway room concept.

There are probably more combinations of this possibility. But my point is this is ticket-based, not room-based. The room only opens up the window.

Ah ya, even more reason why FP+ SHOULD disappear.... If I have tickets purchased separately and cancel a room I should be fine. If I have tickets apart of a package and the package is canceled why should my FP+ stay when I don't even have tickets anymore?

What people should do than is book the new reservation. Then ask to cancel the old reservation. (Disney should do this anyways but that likely isn't going to change any time soon)

 

[YCFAN]

If you upgrade a ticket to an AP in the middle of your trip, do you think this would happen as well?

 

[DVCMomBLT]

If you upgrade a ticket to an AP in the middle of your trip, do you think this would happen as well?

I did that in April and didn't have any problems.

 

[Robo]

If you upgrade a ticket to an AP in the middle of your trip, do you think this would happen as well?

Nope.

 

[AngiTN]

But - - aren't fast passes technically tied to park tickets, not room? You can use park tickets anytime - you may even cancel your room, stay off site, and still use your park tickets on the same exact days. I added brand new tickets to my account that I got from undercover tourist. If I happened to cancel my room, that should in NO WAY affect my tickets or my fast passes. This all makes sense in my brain. I don't even see how one should be logically connected to the other. It baffles me that this can happen

See the deal with dining plan is you have to change the tickets because, unless you are AP or DVC you must purchase tickets and dining together. I suspect when dining is added they have to remove the separate ticket and the add a group that has both ticket and dining, if that makes sense.

Should it be that way? No. But it is. For whatever reason.

 

[Otter49]

My theory is it's because the tickets disappeared, even for that brief amount of time. Not the room reservation. The room reservation only opens the booking window.

If this reservation had been made with an AP at 60 days with a room reservation opening the window, and then the room reservation cancelled, the FPs wouldn't have disappeared because there still would have been an active ticket associated with them.

If someone linked just tickets, booked FPs at 30 days and then unlinked the tickets, they would lose their FPs too. etc

If you had a room-only with separate tickets, attached a regular ticket, booked at 60 days, then cancelled the room reservation but left the ticket, you would keep your FPs.

Then there is the whole throwaway room concept.

There are probably more combinations of this possibility. But my point is this is ticket-based, not room-based. The room only opens up the window.

You may be right, I don't really much care (no offense btw). But really - should a hotel stay and riding a few theme park rides be this freaking complicated?

 

[sethschroeder]

You may be right, I don't really much care (no offense btw). But really - should a hotel stay and riding a few theme park rides be this freaking complicated?

Well you could just rent a room, pick up a ticket at the gate, and stand in line for each ride.... It complicated because there is so many things to do.

Its like saying can't I just go to Europe stay in a hotel and see some history stuff?

 

[NCDisneyMom]

See the deal with dining plan is you have to change the tickets because, unless you are AP or DVC you must purchase tickets and dining together. I suspect when dining is added they have to remove the separate ticket and the add a group that has both ticket and dining, if that makes sense.

Should it be that way? No. But it is. For whatever reason.

Do we know that she had separate room-only reservation and tickets? (If so, I missed it, and I apologize).

It's possible that the OP started with a Base Package of room and tickets, thus allowing her to book her FP+ at 60 days, as she states. If she already has a package booked, and wants to add dining, that is simply a modification of her existing reservation, and her confirmation number does not change at all. In which case, absolutely no cancellation of anything should have occurred.

 

[Planogirl]

Well you could just rent a room, pick up a ticket at the gate, and stand in line for each ride.... It complicated because there is so many things to do.

Its like saying can't I just go to Europe stay in a hotel and see some history stuff?

I don't think that it's the same thing.

If I go to Europe, I can certainly book my rooms and tickets and so on but if I change something the rest is unaffected. Or at least it should be.

 

[valeriemouse]

I think she had a package booked, room and tickets, and then added the dining plan on this week.