Disney does not want or need FastPass+ Haters business!

[vicki_c]

My take on it. I fit into 2 of those categories and I don't feel that upset.

Fact -- Disney cannot survive with just Guests that stay on property.

it appears that More and more people on the DIS that stay off property are upset.

it appears that More and more people on the DIS that have Annual Passes are upset.


it appears that More and more people on the DIS that have DVC are upset.

I will miss the old way of doing things, and don't feel we will get in quite as many attractions as we used to, but I'm not selling my DVC and plan on getting new APs and a TiW card in April. Things change, we will adapt. I don't expect my future vacations with my family to be any less special than past ones.

 

[surferdave]

You guys are in for awful disappointment if you think Disney has done all this to be more "fair" to the 20%, whatever that means.

They just want the data. Until they get it they will tell the short sited investors that it's all about keeping guests on site for longer, and they'll tell the happy herd that the cow tags in their ears are there to make things more "fair". But when the data starts rolling in and they believe they find the patterns, they'll follow the money wherever it leads, even if that means the heffers currently happiest with where this appears to be headed get herded straight to the abattoir.

 

[RalphinSC]

You guys are in for awful disappointment if you think Disney has done all this to be more "fair" to the 20%, whatever that means.

They just want the data. Until they get it they will tell the short sited investors that it's all about keeping guests on site for longer, and they'll tell the happy herd that the cow tags in their ears are there to make things more "fair". But when the data starts rolling in and they believe they find the patterns, they'll follow the money wherever it leads, even if that means the heffers currently happiest with where this appears to be headed get herded straight to the abattoir.

This heifer treatment thingy................. can you FP+ that? Sounds like a pretty interesting experience....

 

[CATPOOP]

I am going to Disney in the middle of November and staying offsite. I am not a 'hurry up and get to the attraction before it disappears' kind of person. I like to relax and chuckle as others do that kind of stuff. Correct me if I am wrong, but I don't think any fasspass issues affect me and probably won't use them. In the offseason I am sure I can see as many attractions as I want as many times as I want. I have no problem waiting in line, just like I have been doing since Disney opened - remember those days when there was no fasspass at all? Be smart and go in the offseason. Be smart and stay offsite - give the money you'll save to charity, homeless people, animal shelters, etc. It boggles my mind to hear people not wanting to go to Disney over fp+.

 

[flicx]

Consequences will be apparent eventually. Disney cannot survive with just guests that stay on property and those guests off property are not happy - plus, those on property are not happy. People are not recommending Disney to their family and friends and are even discouraging. It may be ok right now. But the numbers will go down hill quickly and then it will take a very long time
(and lots of discounts) to get those people back. Disney's core kept them going through the bad economy and now, Disney doesn't need them? Think again Disney? You don't want your core guests upset in the long run.

 

[TooExcitedCantSleep]

You guys are in for awful disappointment if you think Disney has done all this to be more "fair" to the 20%, whatever that means.

They just want the data. Until they get it they will tell the short sited investors that it's all about keeping guests on site for longer, and they'll tell the happy herd that the cow tags in their ears are there to make things more "fair". But when the data starts rolling in and they believe they find the patterns, they'll follow the money wherever it leads, even if that means the heffers currently happiest with where this appears to be headed get herded straight to the abattoir.

Wow......this is unbelievably nasty. Why are you calling people "heffers?" Just because they like the system and you don't----- you have to call them "heffers" that will get slaughtered? Is someone supposed to be hurt or start crying over this? They're probably laughing more now.

The guests who are the happiest are the ones Disney will seek to cater and market to. The guests who are not happy with FastPass+ have been given the cold shoulder by Disney. Disney is not acknowledging their feelings....nor are they addressing their concerns. The message is silent but very clear. I understand the frustration of some but I don't understand the logic of attacking the guests who are happy and satisfied with what Disney has to offer.

Newsflash! Disney already has plenty of data....which is why we have FastPass+ today. No corporation will blindly invest over a billion dollars without extensive research and data.,....information that none of us are privy to. Disney already knows where their money is....their top experts have predicted where more money will come from.....it's not with the people who are upset over losing the Legacy FastPasses. As a result of FastPass+ Disney will have much more data to work with.

This heifer treatment thingy................. can you FP+ that? Sounds like a pretty interesting experience....

I don't find calling people "heffers" and hoping they get "slaughtered" to be interesting at all. You don't have to behave in a savage boorish manner to convey a message....it's a surefire way of not getting your point across. If you're being completely honest.....you have to admit that response made no sense. We're just talking about "Disney" and their recent changes in approach to business....that's it. People have a right to love and hate whatever makes them happy. Respect.

 

[Mad Hattered]

Wow......this is unbelievably nasty. Why are you calling people "heffers?" Just because they like the system and you don't----- you have to call them "heffers" that will get slaughtered? Is someone supposed to be hurt or start crying over this? They're probably laughing more now.

The guests who are the happiest are the ones Disney will seek to cater and market to. The guests who are not happy with FastPass+ have been given the cold shoulder by Disney. Disney is not acknowledging their feelings....nor are they addressing their concerns. The message is silent but very clear. I understand the frustration of some but I don't understand the logic of attacking the guests who are happy and satisfied with what Disney has to offer.

Newsflash! Disney already has plenty of data....which is why we have FastPass+ today. No corporation will blindly invest over a billion dollars without extensive research and data.,....information that none of us are privy to. Disney already knows where their money is....their top experts have predicted where more money will come from.....it's not with the people who are upset over losing the Legacy FastPasses. As a result of FastPass+ Disney will have much more data to work with.

I don't find calling people "heffers" and hoping they get "slaughtered" to be interesting at all. You don't have to behave in a savage boorish manner to convey a message....it's a surefire way of not getting your point across. If you're being completely honest.....you have to admit that response made no sense. We're just talking about "Disney" and their recent changes in approach to business....that's it. People have a right to love and hate whatever makes them happy. Respect.

Mr. Play It Safe was afraid to fly
He packed his suitcase and kissed his kids goodbye
He waited his whole damn life to take that flight
And as the plane crashed down he thought
"Well isn't this nice..."
And isn't it ironic... don't you think

 

[brockash]

I am going to Disney in the middle of November and staying offsite. I am not a 'hurry up and get to the attraction before it disappears' kind of person. I like to relax and chuckle as others do that kind of stuff. Correct me if I am wrong, but I don't think any fasspass issues affect me and probably won't use them. In the offseason I am sure I can see as many attractions as I want as many times as I want. I have no problem waiting in line, just like I have been doing since Disney opened - remember those days when there was no fasspass at all? Be smart and go in the offseason. Be smart and stay offsite - give the money you'll save to charity, homeless people, animal shelters, etc. It boggles my mind to hear people not wanting to go to Disney over fp+.

It's all about what your priorities are. We have always gone during one of the slowest times of the yr, however we have still always made good use of fastpasses and have no interest in standing in longer lines for things that we haven't stood in line for for over a decade. I am also not ignorant enough to act as though going during a slow time of the yr as we do is something that all or even most ppl. can do. I am simply grateful for the fact that it's something that I used to be able to take advantage of and get good use of and fully understand that many others don't have that option. For some ppl. waiting in lines and ppl. watching is what it's about, for others it's about doing attractions with little wait and others is about other things. There's no right or wrong way to vacation and if fastpass + doesn't effect you...great, but it's also completely understandable that it does negatively effect others.

 

[Angel Ariel]

The guests who are not happy with FastPass+ have been given the cold shoulder by Disney. Disney is not acknowledging their feelings....nor are they addressing their concerns. The message is silent but very clear.

I guess the 20 min phone call I received from a cm in response to an email about my concerns regarding fp+ is Disney giving me the cold shoulder/not addressing my concerns. Hmm...

Newsflash! Disney already has plenty of data....which is why we have FastPass+ today. No corporation will blindly invest over a billion dollars without extensive research and data.,..

As many of the pro-FP+ camp have been quick to point out, Disney didn't invest over a billion dollars in FP+. They invested it in MM+, of which FP+ is only a small part. The goal if MM+ is absolutely data mining.

 

[Rosanne]

Mr. Play It Safe was afraid to fly
He packed his suitcase and kissed his kids goodbye
He waited his whole damn life to take that flight
And as the plane crashed down he thought
"Well isn't this nice..."
And isn't it ironic... don't you think

... a little too ironic.
And yeah, I really do think.

 

[Mad Hattered]

... a little too ironic.
And yeah, I really do think.

 

[TooExcitedCantSleep]

Seems to me this approach would alienate their base, with consequences unclear.

You make a solid point. But---just who is Disney's "base? Wouldn't you agree that there is a number of guests who feel "alienated" by Disney at this point? I'm not sure if the number of guests who feel this way are substantial enough to spearhead any significant change from the new direction Disney is headed towards.

Not to mention to even the playing field out for those who have only gone once and don't know how to use the Fastpass to it's fullest extent.

Fastpass the way it was clogged the lines. I think we will end up seeing shorter wait times once the dust settles. With any new thing, there will be a learning period where glitches are worked out of the system.

I do feel like Disney wants to weed out the seasoned veterans who have APs and don't really spend as much on parks or resorts. I am ok with this because if every guest was an AP holder who brought their lunch in a cooler and bought glow sticks for the kids at Target, my Happy Place would be shutting down. I cannot have that!

Ha Ha!!!!!

I'm not following your math. If 20% account for most of the profits, then why are they targeting the "masses" (80%)?

Disney is targeting "everyone"......positive or negative.....their entire customer base will be impacted by these changes. MagicBands and FastPass+ change how we do almost everything at Disney World. No one is exempt from these newly adopted measures and technology that Disney has put in place. I think the bigger statement comes from the fact that Disney is more than willing to "alienate" or "weed out" the customers who don't fit their ideal profile or those who are unwilling to embrace this new way of doing things.

We are seeing more and more companies that have established certain expectations from their patrons and are opting to be more selective with who they want to do business with. I'm not a member but there is this exercise gym called Planet Fitness that advertises that they don't want the business of people who they consider to be "lunks" and there is a "Lunk Alarm" for annoying people. I heard they will humiliate you and throw you out for making grunting noises-slamming weights-talking on cell phone-or doing anything other than a serious workout.

Like Disney----Planet Fitness has created a profile of their ideal customer and will not tolerate or accept the business of people who refuse to conform to their ideal profile. Planet Fitness is constantly fighting lawsuit after lawsuit from "customers" who have been ejected and banned from the gym for poor behavior. But- it is not enough for Planet Fitness to change their rules.....because the customers who do like the system far outweigh the ones who don't agree with Planet Fitness business practices.

Disney is sending the message.....adapt to our new system or leave. Disney pays people to analyze every decision they make and which consumers will be impacted most. Disney has created a profile of their ideal guest..... if you don't fit the profile or accept their new way of doing things they will not actively seek to keep your business.

1,2,3, breath and relax

 

[Mad Hattered]

You make a solid point. But---just who is Disney's "base? Wouldn't you agree that there is a number of guests who feel "alienated" by Disney at this point? I'm not sure if the number of guests who feel this way are substantial enough to spearhead any significant change from the new direction Disney is headed towards.

Ha Ha!!!!!

Disney is targeting "everyone"......positive or negative.....their entire customer base will be impacted by these changes. MagicBands and FastPass+ change how we do almost everything at Disney World. No one is exempt from these newly adopted measures and technology that Disney has put in place. I think the bigger statement comes from the fact that Disney is more than willing to "alienate" or "weed out" the customers who don't fit their ideal profile or those who are unwilling to embrace this new way of doing things.

We are seeing more and more companies that have established certain expectations from their patrons and are opting to be more selective with who they want to do business with. I'm not a member but there is this exercise gym called Planet Fitness that advertises that they don't want the business of people who they consider to be "lunks" and there is a "Lunk Alarm" for annoying people. I heard they will humiliate you and throw you out for making grunting noises-slamming weights-talking on cell phone-or doing anything other than a serious workout.

Like Disney----Planet Fitness has created a profile of their ideal customer and will not tolerate or accept the business of people who refuse to conform to their ideal profile. Planet Fitness is constantly fighting lawsuit after lawsuit from "customers" who have been ejected and banned from the gym for poor behavior. But- it is not enough for Planet Fitness to change their rules.....because the customers who do like the system far outweigh the ones who don't agree with Planet Fitness business practices.

Disney is sending the message.....adapt to our new system or leave. Disney pays people to analyze every decision they make and which consumers will be impacted most. Disney has created a profile of their ideal guest..... if you don't fit the profile or accept their new way of doing things they will not actively seek to keep your business.

Did you read the part of the Planet Fitness slogan that states "judges"? Are you admitting to being a "lunk"?

 

[TooExcitedCantSleep]

Your math doesn't work.

[B]I don't think Disney is looking to get rid of repeat AP holders. I think they think us loyal repeat guests will adjust to these changes and continue to come. If they didn't want repeat guests why keep building more DVC resorts? [/B]

Disney has always tried to get more folks unsite and to spend more of their money onsite. They built the water parks to keep folks at Disney for more days, built the family suites to keep families onsite, offered Magic Express to keep folks on Disney property and all their spending on property.

I'm not a fan of FP+ but I don't think Disney is out to push me out. I'm sure I'll learn to make FP+ work for me and I'll keep going just as Disney thinks I will.

Hold on.....I don't feel that Disney is trying to alienate AP holders-DVC-long time veterans or any other guests in that regard. My comments only extend to the guests who are upset about FastPass+ and the loss of Legacy FastPass.....that could be "anyone."

Because there is no math- maybe tooexcitedcantsleep has a Business 301 mid-term on Tuesday. I'm guessing that's what's causing so much angst that they have to call people haters...

Pareto Principle, hmmm....I hope they don't call it a Philosophy on the exam....

Wow...you're just looking for a reason to be offended. FP+ haters are simply people who hate FastPass+. Where do you think I got it from? I see people on this board constantly referring to themselves as FP+ haters and how their so proud to be in the "FP+ Haters Club" or whatever.....it's basically in every thread on this board.

Do you seriously not know the etymology behind the word "philosophy?" Kids know that by third grade.


Thanks to everyone else for the especially kind words and comments. You guys are so AWESOME!

 

[TooExcitedCantSleep]

Did you read the part of the Planet Fitness slogan that states "judges"? Are you admitting to being a "lunk"?

Why be so nasty? Oh- that's right....Disney took three of your little FastPasses away so it's perfectly acceptable to be rude. Do whatever works for you.......have at it. I'm just showing my Disney side.....I don't care who likes FastPass+ or not.....I have no desire to judge folks!

 

[Viva Las Disney]

But- it is not enough for Planet Fitness to change their rules.....because the customers who do like the system far outweigh the ones who don't agree with Planet Fitness business practices.

This is also my take on FP+, I think the majority wanted a way to get FP's without waking up early and Disney listened to the masses. It's not popular with the people that knew how to maximize the old FP system but in the long term it's good business to satisfy the majority.

If 80% like the new system and visit more often and 20% hate the new system and visit less often Disney profits big time and FP+ will be seen as a huge success.

 

[magicbob]

I'm still not understanding the 80/20 comparisons...

OP's premise is that 80% of profits come from 20% of the people. But subsequent posts repeatedly refer to placating the 80% and too bad for the 20% who don't like it.

I thought the 20% was where all the profits come from????

 

[Laketravis]

I'm still not understanding the 80/20 comparisons...

OP's premise is that 80% of profits come from 20% of the people. But subsequent posts repeatedly refer to placating the 80% and too bad for the 20% who don't like it.

I thought the 20% was where all the profits come from????

And here I thought I was the only one scratching my head.......

 

[AmyB2006]

I'm still not understanding the 80/20 comparisons...

OP's premise is that 80% of profits come from 20% of the people. But subsequent posts repeatedly refer to placating the 80% and too bad for the 20% who don't like it.

I thought the 20% was where all the profits come from????

I might be wrong, but I think what they're trying to say is that if you can get that other 80% to contribute more to your profits, then it doesn't matter if the other 20% contribute less now because they're unhappy. You'll have a higher percentage, overall, of people contributing to your bottom line. Thereby increasing your profits. Hopefully.

At least that's how I'm interpreting it.

 

[yitbos96bb]

Not to mention to even the playing field out for those who have only gone once and don't know how to use the Fastpass to it's fullest extent.

Fastpass the way it was clogged the lines. I think we will end up seeing shorter wait times once the dust settles. With any new thing, there will be a learning period where glitches are worked out of the system.

I do feel like Disney wants to weed out the seasoned veterans who have APs and don't really spend as much on parks or resorts. I am ok with this because if every guest was an AP holder who brought their lunch in a cooler and bought glow sticks for the kids at Target, my Happy Place would be shutting down. I cannot have that!

Not really. APs represent guaranteed income. Often against a high ROI from a purchaser. Disney wants this income.

The reality is not all visitors do fit your theoretical scenario (if they did Disney would far from shut down). That mix is what gives them a better handled on the expected vs potential income. Like any business Disney is trying to raise potential income from that group.

FP+ serves two purposes 1) it's a long term op ex saver... Less paper, less machines. 2) Helps spread people out so they don't herd in the same area. Whether it works will be seen.