Disney Calling...

[dachsie]

hopefully the backlash from that will be so great, they will stop the calls.

 

[Disneylover99]

We will agree to disagree on this point. Disney is the one that created this ride reservation system. People are using it as Disney intended. Disney has no business asking people to reschedule their FP+ like this. It's one thing when they decide to do a refurb, and FP+ have to be rescheduled...that's maintenance issues. Asking people to reschedule their vacation plans (i.e. go to an entirely different park than the one you were planning to go to as stated in the OP) less than 2 weeks before that vacation? That's something entirely different and unacceptable, IMO.

Of course my polite answer to the CM would be no. I would also be following that up with a polite, but very strongly worded letter, to WDW management.

What are we disagreeing about? The answer should be no. By all means, send them a letter. I would.

 

[pigletgirl]

Probably not. It doesn't really appear that Disney cares much about their customers at all these days. Except as a dollar sign.

Isn't that all businesses? They're charging more because people will pay it. Until demand slows and/or stops, this will keep happening.

 

[ArwenMarie]

This is so weird. That is all.

 

[PrincessWithABlaster]

Crazy. My brothers family and parents have FPs for a couple of days around Easter. My parents even made their FPs a couple days late and didn't have any problems. I'll have to ask if they got the Disney call.

So in this case, the cost cutting will cost them money (people who can't get into the park, can't spend money there). Hey folks, wake up. Extend the hours, bump up the hours people are schedule to work and make money. I really don't understand Disney logic here.

 

[Angel Ariel]

What are we disagreeing about? The answer should be no. By all means, send them a letter. I would.

You seemed to be saying that someone should only have a problem with this if Disney was actually moving the FP+ for the guest, not just asking them to. My disagreement with that was that I don't think it's OK for them to even be asking in the first place. If I misunderstood your post, my apologies

 

[Tarheel girl 1975]

They just extended the hours the week before Easter.

Maybe the phone calls didn't work.

 

[Disneylover99]

You seemed to be saying that someone should only have a problem with this if Disney was actually moving the FP+ for the guest, not just asking them to. My disagreement with that was that I don't think it's OK for them to even be asking in the first place. If I misunderstood your post, my apologies

I definitely think they should not be asking. But since they are, a firm no should be sufficient. Sufficient in that you shouldn't have to give them a reason why. But yeah, definitely voice your displeasure in a letter or email.

 

[ChloesDaddy]

Just tell them, "Sure. Let me see what's available at USF and I'll call you back."

 

[DebbieB]

According to Josh on Easy WDW Disney is call people to try and get them to change their MK FP+ reservations to somewhere else during Easter week. But they have not added EMH mornings or posted extended hours for the week. He's speculating this is due to the CM cutback over the last few weeks.

Hopefully all this will yield enough complaints to re-staff the parks properly.

Just will you change your plans? Nothing in return? That's crazy.

 

[mrzrich]

What confuses me is that the Fl resident 3&4 day tickets were originally blacked out from March19 to April 1st. About 2 weeks ago they announced that they were lifting this blackout. If the expected crowds are super high, why did they lift the black out?

 

[MisterPat]

Although lifting the FL resident blackout dates MAY (probably will) increase attendance on those dates, it has no effect on the number of FP+ that are issued in advance, as those dates are still blocked from FP+ for FL resident passes.

Playing devil's advocate here:
Let's assume the calls are being prompted based on the high number of FP+ already allotted for MK compared to other parks. Could it be that Disney is trying to avoid having to turn away guests with FP+ in the system due to capacity at MK, thereby creating the hassle for guests of canceling their FP+ on that day and then trying to make new ones for a different park on the fly?

I have not received a call, but am curious if they are explaining why they are asking (or recommending) this to people. This could be proactive customer service. If their system is warning them that there will be a capacity problem at MK, they could be looking out for their guests

I would take the call in this light: Keep my FP+, but make sure I am at MK as early as possible to make it in prior to reaching capacity. AND, if I were one of the unfortunate souls without FP+ already scheduled for the day, I would anticipate a lot of drops once the park reaches capacity by people who are being turned away.

 

[mom2rtk]

Although lifting the FL resident blackout dates MAY (probably will) increase attendance on those dates, it has no effect on the number of FP+ that are issued in advance, as those dates are still blocked from FP+ for FL resident passes.

Playing devil's advocate here:
Let's assume the calls are being prompted based on the high number of FP+ already allotted for MK compared to other parks. Could it be that Disney is trying to avoid having to turn away guests with FP+ in the system due to capacity at MK, thereby creating the hassle for guests of canceling their FP+ on that day and then trying to make new ones for a different park on the fly?

I have not received a call, but am curious if they are explaining why they are asking (or recommending) this to people. This could be proactive customer service. If their system is warning them that there will be a capacity problem at MK, they could be looking out for their guests

I would take the call in this light: Keep my FP+, but make sure I am at MK as early as possible to make it in prior to reaching capacity. AND, if I were one of the unfortunate souls without FP+ already scheduled for the day, I would anticipate a lot of drops once the park reaches capacity by people who are being turned away.

I think rather than call people to try to get them to change long set plans, the next step would instead be to add extra hours (including EMH) and entertainment. That's worked for them in the past. If it has gotten to the point that phone calls are required, there is no excuse for not adding in all of those extra hours yet. None.

 

[mrzrich]

Although lifting the FL resident blackout dates MAY (probably will) increase attendance on those dates, it has no effect on the number of FP+ that are issued in advance, as those dates are still blocked from FP+ for FL resident passes.

Florida resident tickets have the same FP priveleges that other tickets have

 

[disBEAST]

Disney calling to the faraway towns,
now was is declared, and battle come down.
Disney calling to the underworld,
come out of the cupboard you boys and girls.
Disney calling, now don't look to us.
Phony Frozenmania has bitten the dust.
Disney calling, see we ain't got no swing,
except for the ring of that Mickey thing.

 

[MisterPat]

Florida resident tickets have the same FP priveleges that other tickets have

Not for the dates that were blacked out. I went on my MDE account and tried to book FP+ for my parents who are FL resident passholders. The dates for that week are not unlocked in FP+.

And, how does adding extra magic hours or extending hours eliminate the problem of closing the park due to capacity? Parks reach capacity on holidays, even when there are extended hours.

 

[mrzrich]

Not for the dates that were blacked out. I went on my MDE account and tried to book FP+ for my parents who are FL resident passholders. The dates for that week are not unlocked in FP+.

And, how does adding extra magic hours or extending hours eliminate the problem of closing the park due to capacity? Parks reach capacity on holidays, even when there are extended hours.

The blackout dates were not lifted for Fl Resident pass holders. They were only lifted for 3&4 day select tickets.

I helped a co worker make her FP selections over the weekend for next week. Those dates are no longer grey for booking FP with those tickets.

 

[Planogirl]

Well I did ask what in the world was next. I guess that it's this.

They are getter weirder all the time.

 

[MisterPat]

Wait a minute... The Florida weekday select annual pass blackout dates weren't lifted? Then why did they receive an e-mail stating that the blackout dates were lifted?

 

[mrzrich]

The lift is on Florida Resident Disney Select Tickets. Those are what they now call the 3 and 4 day passes. The press release was very unclear. But if you read the last paragraph you will see that that is what they are peddling. The 3 and 4 day tickets. What has complicated things is that people are calling Disney and as you know, one cast member will say one thing, and another cast member will say another thing.

Here's the press release:

Florida residents can enjoy a Walt Disney World Resort vacation during Spring Break now that blockout dates in March have been lifted for those with Florida Resident Disney Select tickets. While other blockout dates still apply, March 19 – April 1 are now available for those ticketholders.

During Spring Break, guests can savor the tastes of outdoor kitchens during the Epcot International Flower & Garden Festival. Or, their dark and light sides with encounters with Kylo Ren and Chewbacca at Star Wars Launch Bay at Disney’s Hollywood Studios. And, with the Jungle Navigation Co. Ltd. Skipper Canteen now accepting same-day reservations, guests can sample exotic flavors while visiting Magic Kingdom.

The Florida Resident Disney Select ticket pricing is $68 per day for a 3-day ticket (total price: $202), and $56 per day for 4-day ticket (total price: $223). It provides access to one theme park per day, includes FastPass+ and expires six months after first use or by December 17, 2017. Summer blockout dates apply. For terms and conditions, and more information about the Florida Resident Disney Select Ticket, visit Disneyworld.com/resident.

- See more at: http://wdwnews.com/releases/2016/03...nt-disney-select-ticket/#sthash.E6Jz3frM.dpuf