I did my first booking with Hotwire today and feel I got a bait and switch. I could choose on the hot deals between a 2 star, a 2.5, and a 3. I researched on other sites (Expedia, Priceline, Orbitz, etc.) what hotels were in the 2.5 and 3 categories--was not interested in a 2 star. This hotel had features that only matched a Holiday Inn Express and tripadvisor gave very good reviews, so I went with it. I was given a Ramada which all the other sites rate as 2 star and have VERY BAD reviews. I had not looked at the 2 star hotels as I did not want to stay in one. If this came up as a possibility, I would not have chanced Hotwire. The Hotwire site said 90% of reviewers liked and referenced tripadvisor. On tripadvisor, 79% give this hotel a thumbs down. I do not feel the hotel I booked and their description matches the hotel I was assigned in any way. I called and was told all sales are final. I said I know that but I booked a 2.5 star with highly favorable reviews and got a 2 star with terrible reviews. She said they make their own ratings. I understand you do not get to pick your hotel but there should be integrity in giving a customer what they have agreed on. Any suggestions?