Disappointed with DU

[jenfur]

 

[KellyJ]

Hi Jenfur!

When we used DU, there was a link on their website that I could go to to check all the PS numbers that our agent had entered. It was listed on our tentative itinerary I believe. I know I had to sign in with my confirmation number. Have you checked there? If the agent is failing to get your information entered don't be afraid to request a different agent. We used DU twice and our first agent was much more prompt. The second agent was polite enough but didn't go above and beyond the way our first agent did. If you're not happy, ask to have a different agent assigned.

Kelly

 

[legs22]

I requested a quote on a room at AKL from DU and they never delivered so I wasn't happy with their service. However, Magical Journey got back to me the next day.

 

[ga9497]

I have a question, I have seen many posts where people say they have had one agent that has been great, another that was so so. Can't you request the same agent for other trips?

 

[crystalb]

I use Dagny. When I decide to plan a trip I just e-mail her direct.

 

[KellyJ]

As for requesting the same agent, in our case I did just that but our first agent only works part-time with DU and she wasn't available for our timeframe. She recommended the second agent, but I guess we were spoiled because we just didn't get as much cooperation from the second agent.

Kelly

 

[Janet2k]

I've been very happy with my DU agents. I have used them a few times now and am also in the process of using them for my upcoming trip. I hope things work out for you, Jenfur (I don't know what your exact problem is because your post is empty -- maybe since you have a happy face in your post now, your problems have all been addressed and worked out).

 

[WebmasterJohn]

Hi All

It always makes me sad to hear of anyone being dissatisfied with the service they receive from Dreams Unlimited. I invite anyone who has had, or is having, a problem with DU to write to me directly at john@dreamsunlimitedtravel.com and I will be happy to investigate it further and see if I can come up with a solution.

jenfur - please feel free to write to me - I would very much like to hear what has made you resort to putting a frowny face on the DIS and try to help correct it

legs22 - I would like to personally apologize for any problems you experienced with getting a quote - again if you email me I would like to look into it and see where we might have 'dropped the ball' on your request

KellyJ - thanks for the great advise. Yes, by all means if you are unhappy with your agent in any way let us know. We know from experience that not every agent and every client will 'click' the way we hope. So if it's not clicking with your agent we will do our best to address the issues

ga9497 - yes you can request the same agent - but sometimes that agent is no longer taking clients due to workload or other commitments. We will always try to make sure you get the same agent every time but sometimes this just doesn't work out

Again - please write to me if you have a problem. I will be happy to work with you on a solution.

John

 

[jenfur]

There was actually more in my original post, BUT I really dislike complaining about people because I understand everyone has bad days or goes through rough spots. My agent contacted me and explained why there has been a delay on certain things and I totally understand. I now have a great itinerary and my documents will be waiting for me at the resort (Disney was the cause for the delay). That being said, I would be more than happy to book with DU in the future.

 

[alicecr]

I have had outstanding service with DU. My agent is Liz. She always answers e-mails even when on vacation. She has been more than patient with me with my many requests. I highly recommend her and DU.

 

[Mermaid02]

I'm glad you got your problems taken care of Jen! I will be in WDW the same time as you and I have been thrilled with my DU agent! I will definately use DU in the future!

 

[Mommy Poppins]

Jenfur - I'm glad that things have been worked out for you.

I can't say enough good things about Dreams Unlimited. They are just fabulous!

 

[Janet2k]

WebmasterJohn, thanks for stepping up to the plate. I expected nothing less of the Dream Team (DU and the Dis).

Jenfur, I'm glad to hear that everything has worked out to your satisfaction. I hope you have a ~magical~ vacation.