Did Disney fire all it's bathroom attendants?

[BugsDaddy]

Might be able to show a CM, but there are DIS'ers who demand proof. Do you take pictures of your food? Now that's silly.

So, you are taking pictures of feces so that people on this message board will believe that you saw some?

 

[Jennasis]

Photos are used to document things. Need proof to show them over at guest services? Now he's got a picture. Even if he grabbed a CM right there to point it out, I'd still stop by guest services to let them know of their failing, and possibly forward the pics via email.

 

[Laketravis]

So, you are taking pictures of feces so that people on this message board will believe that you saw some?

No, not at all. Never said I did. You assumed that. What a vivid imagination you have! But I can't say if there was a big ol' turd laying in the middle of the floor that everyone could see, somebody ELSE didn't take a picture of it! Seems everybody has a camera phone these days.......they take pictures of everything. Food. Themselves. Themselves naked. Cops beating the crap out of people. People beating the crap out of people. Did I mention food?

Saw a kid actually peeing in the bushes outside of MouseGear. Did I take a picture? No. Happy? Did I pass your morality test? Geee.... I hope so. Not.

 

[maxiesmom]

We do know what you are talking about. I think the issue has to do with timing--really I do.

It isn't that you are not believed. But I am beginning to wonder if those folks experienced what you did think we are embracing that as acceptable, because we are not. I am 6 months pregnant and didn't see a single stall lacking TP in all of my visits to the bathroom. It doesn't mean that you didn't either. Nor does it mean that Disney lacks standards.

But those of us who experienced better during the same time frame are not suggesting that we think what you saw was the better.

Agreed. And I would no sooner see pics of dirty bathrooms every time a guest saw one then I would want to see a clean restroom every time a guest saw one.

 

[Laketravis]

It's one thing to "just go find and tell a CM" to report a restroom that needs attention. It's another to find the issue to be systemic. I also think it's easy and somewhat juvenile to mock somebody and even ridiculously suggest they treat those pictures as somehow heirlooms of a family photo album for documenting a condition and suggesting that they simply find a CM to report it to or find another "hobby"; you apparently are not comprehending the full impact of the situation when some posters indicate they are finding this condition not once, not twice, but numerous times throughout the course of their visit. You think it's silly or idiotic or fun to make fun that they took a picture of the condition so that they could afford their complaint a high degree of credibility, yet you haven't considered they felt it would be just as silly or idiotic for them to have to hunt down a CM each time and that doing so would not help Disney to understand this wasn't about just one restroom.

My bet is that corporate Disney will pay much more attention to the email about filthy restrooms that has pictures attached than one that doesn't. Visual trumps Verbal every time. Period.

 

[disneymagicgirl]

I didn't read this entire, very long thread. I was at wdw for 10 days in mid November and noticed the decline of the restrooms as well. I remember getting home and being so relieved that I was finished using public restrooms.

I think it is a combination of people just being increasingly disrespectful and often downright disgusting, as well as cut backs in staffing by disney. After this trip we were not interested in booking a bb and have decided dcl will be our annual trip for the next several years. I hope to write a trip review soon with more info.

 

[kamik86]

Hmm seems my other post about this didn't show... anyway what I thought I posted:

One thing when complaining to Disney is photos help disney know how bad the issue really was.

An example for hotel rooms. My mom used to work at a hotel around here that is on the nicer side of ones in the area. It had very strict cleaning standards.

We have gone to other hotels that weren't apparently so strict and mom would find the rooms dirty because there was a piece of hair in the corner, some dust on the top of the headboard or other very minor issues like that.

Now Mom wouldn't complain to the hotel about these things but I have to imagine that some people are more crazy then my mom and do. So if I were to complain about a dirty room I would want to be able to show that it was more then a hair in the corner and a bit of dust but rather things like a sticky counter that wasn't wiped down, insects, etc.

 

[JennaDeeDooDah]

OP here - I did stop at GS a couple of times while on my trip to discus the bathroom situation and while they listened to me, I could tell they really did not care what I had to say.

I sent an email yesterday after we got home so we will see what happens there.

I am honestly surprised that people who were there the same time as me can say the bathrooms were spotless. How could I have bad timing each time I went to the bathroom? And I have a 5 year old girl so we stopped at the bathrooms A LOT.

90% of the time either they were dirty (poop on the floor in one), every other soap dispenser out of soap and paper towel dispensers out of towels, sink counters FULL of water and paper towles..... I was sitting there waiting for my DS to come out of the men's room when a women came out of the bathroom and proclaimed to her group "that ladies room is not fit for ladies!".

I am not accusing the people who thought they were spotless were lying, just trying to figure out how they got spotless bathrooms and I got poop on the floor. I was actually relieved to go into the bathroom at MCO on our trip home because those bathrooms were actually cleaner than the WDW ones!

I was in a bathroom at Disney Studios this evening across from The Muppets. Large amounts of feces were on the seat in one stall, and on the floor of another. I had noted both in the MK and DS how the bathrooms were sloppy, but this was a health hazard. Disney is just not the same magical place we loved (for more reasons than he bathrooms). I warned my kids this was likely our last visit.

Okay, I understand everyone's argument that Disney is responsible for keeping the bathrooms clean even if other people are absolutely disgusting, but can we please address this issue? People are pooping on the floor? Really? There is a toilet sitting right there and they poop on the floor? Or, I suppose on the toilet in another bathroom. That is 100% on the guest. That's not like a piece of toilet paper breaking free and landing on the floor, water splashing from the sink, or even a person just missing the trashcan to throw away a paper towel. Someone is pooping on the floor. Now, I don't really pay much attention to the bathroom habits of others, but I know that I would need to put in a conscious effort to poop on the floor. Like, I would honestly have to think, "Nope, not going to poop in the toilet. This one is going on the floor." Who does that? That is not on Disney. That is on a person being a straight up weirdo and a disgusting one at that. Unless Disney has an attendant in the restroom at all times, they will miss someone doing his or her business on the floor. And I agree that makes the restroom rather disgusting. The rest of the place can be spotless but you walk in and see that on the floor and you will think the place is disgusting. That is absolutely on the "guest". And, really, what "guest" does that? I don't go around pooping on the floor at my host's house. That's just weird. Gosh people are weird.

 

[Laketravis]

Okay, I understand everyone's argument that Disney is responsible for keeping the bathrooms clean even if other people are absolutely disgusting, but can we please address this issue? People are pooping on the floor? Really? There is a toilet sitting right there and they poop on the floor? Or, I suppose on the toilet in another bathroom. That is 100% on the guest. That's not like a piece of toilet paper breaking free and landing on the floor, water splashing from the sink, or even a person just missing the trashcan to throw away a paper towel. Someone is pooping on the floor. Now, I don't really pay much attention to the bathroom habits of others, but I know that I would need to put in a conscious effort to poop on the floor. Like, I would honestly have to think, "Nope, not going to poop in the toilet. This one is going on the floor." Who does that? That is not on Disney. That is on a person being a straight up weirdo and a disgusting one at that. Unless Disney has an attendant in the restroom at all times, they will miss someone doing his or her business on the floor. And I agree that makes the restroom rather disgusting. The rest of the place can be spotless but you walk in and see that on the floor and you will think the place is disgusting. That is absolutely on the "guest". And, really, what "guest" does that? I don't go around pooping on the floor at my host's house. That's just weird. Gosh people are weird.

I totally agree with you. I can't understand how some people could be so disgusting. But they are, and the irony is in many of these cases there WAS an attendant in or outside the restroom and NOT paying any particular attention. I posted how I overhead a conversation between one CM and another outside an Epcot restroom that he was "supposed to be working streets today but they put me on restrooms so F them...." (another reason why it wasn't felt it would be effective to point the situation out to a CM who just commented to another that they didn't give an F).

The issue is compounded by the potential that Disney THINKS they've addressed the issue by assigning more staff, but the reality is that staff is non-productive.

 

[JanaDee]

Why are you guys so obsessed with restrooms?????? Taking pictures of empty rolls of toilet paper, turds on the floor to prove your point and then to moan at guest relations rather then just tell a CM so they can clean it????

Do none of you have HOBBIES? I agree with BugsDaddy, funny vacation photos to include shots of dirty bathrooms alongside your kid with Mickey or in front of the castle.

On our last trip, I mentioned to a CM passing me near a bathroom that the bathroom needed some attention.

You know the response I got? "Uh, not my area, sorry." I was so dumbfounded I could only stare as they continued to walk away.

 

[connorlevismom]

Okay, I understand everyone's argument that Disney is responsible for keeping the bathrooms clean even if other people are absolutely disgusting, but can we please address this issue? People are pooping on the floor? Really? There is a toilet sitting right there and they poop on the floor? Or, I suppose on the toilet in another bathroom. That is 100% on the guest. That's not like a piece of toilet paper breaking free and landing on the floor, water splashing from the sink, or even a person just missing the trashcan to throw away a paper towel. Someone is pooping on the floor. Now, I don't really pay much attention to the bathroom habits of others, but I know that I would need to put in a conscious effort to poop on the floor. Like, I would honestly have to think, "Nope, not going to poop in the toilet. This one is going on the floor." Who does that? That is not on Disney. That is on a person being a straight up weirdo and a disgusting one at that. Unless Disney has an attendant in the restroom at all times, they will miss someone doing his or her business on the floor. And I agree that makes the restroom rather disgusting. The rest of the place can be spotless but you walk in and see that on the floor and you will think the place is disgusting. That is absolutely on the "guest". And, really, what "guest" does that? I don't go around pooping on the floor at my host's house. That's just weird. Gosh people are weird.

In my situation it was not like someone used the floor as a restroom. It was like someone had a situation while wiping and it got on the floor, but they did not pick it up and it got stepped on by someone.

I agree people are gross and this obviously happened to more than one of us here so there is an issue with guests. But I just don't believe that people just started doing things like this, so why could they keep the restrooms so clean in the past?

BTW - I just got a call from Disney and they assured me that this is not the norm and they do not tolerate unclean bathrooms. I explained to her that I am not the only person that noticed this issue as of late and she just kind of told me that she will forward my email to the proper people and the next time I come down it will be taken care of. Not holding my breath there. We will see when I am there in June, which will be our last trip for a while to WDW.

I just cannot look past their issues anymore.

 

[tim123]

On our last trip, I mentioned to a CM passing me near a bathroom that the bathroom needed some attention.

You know the response I got? "Uh, not my area, sorry." I was so dumbfounded I could only stare as they continued to walk away.

The condition of the bathrooms (something I hadn't noticed) and the attitude of SOME cast members and the inattention of the corporate managers of WDW is a direct REFLECTION of the society and the times we are living in. (big subject)….
It is not Bob Hope's and Lucy Arnez's WDW anymore…. nor is it just two hotels and the MK anymore.
It is a huge shopping mall under the disguise of a magical resort (which for me it still is…though for how much lounger is anyones's guess)…

The society is what it is. The park simply reflects that reality. Sad but true.

I still try and make the most of my visits by overlooking the bad and relishing in the good, the history, the fortune of my ability to visit, the many good and great CMs and the fact that all things change and are impermanent.

 

[magicbob]

In my situation it was not like someone used the floor as a restroom. It was like someone had a situation while wiping and it got on the floor, but they did not pick it up and it got stepped on by someone.

I agree people are gross and this obviously happened to more than one of us here so there is an issue with guests. But I just don't believe that people just started doing things like this, so why could they keep the restrooms so clean in the past?

BTW - I just got a call from Disney and they assured me that this is not the norm and they do not tolerate unclean bathrooms. I explained to her that I am not the only person that noticed this issue as of late and she just kind of told me that she will forward my email to the proper people and the next time I come down it will be taken care of. Not holding my breath there. We will see when I am there in June, which will be our last trip for a while to WDW.

I just cannot look past their issues anymore.

Maybe you should.

 

[surferdave]

If the problem is society in general then I will see bathroom conditions degrade everywhere I go.

But I haven't seen that. Bathrooms at nice restaurants are still clean and well supplied, and bathrooms at truck stops are still dirty and poorly supplied. It's entirely up to WDW to choose where they fall in that spectrum, they are no more helpless in this matter than any other business.

By cramming the parks with as many people as possible while cutting back on staff they have chosen to slide down the spectrum in the truck stop direction.

 

[connorlevismom]

Maybe you should.

Outstanding!

 

[Mambo Junkie]

And to think I almost took a picture of a CM on her knees scrubbing the toilets when I was in a restroom to prove it is being done. I witnessed this several times but sorry, no pictures. You'll just have to take my word for it.

Edit for clarity. Not necessarily every CM on their knees but still they were cleAning up.

 

[Mkrop]

Why are you guys so obsessed with restrooms?????? Taking pictures of empty rolls of toilet paper, turds on the floor to prove your point and then to moan at guest relations rather then just tell a CM so they can clean it????

Do none of you have HOBBIES? I agree with BugsDaddy, funny vacation photos to include shots of dirty bathrooms alongside your kid with Mickey or in front of the castle.

And frankly I dont understand why you would NOT be so obsessed with clean bathrooms in a public place. AS many people have pointed certain issues become health hazards, but frankly even overflowing trash cans should not be ignored.

 

[JennaDeeDooDah]

In my situation it was not like someone used the floor as a restroom. It was like someone had a situation while wiping and it got on the floor, but they did not pick it up and it got stepped on by someone.

I agree people are gross and this obviously happened to more than one of us here so there is an issue with guests. But I just don't believe that people just started doing things like this, so why could they keep the restrooms so clean in the past?

BTW - I just got a call from Disney and they assured me that this is not the norm and they do not tolerate unclean bathrooms. I explained to her that I am not the only person that noticed this issue as of late and she just kind of told me that she will forward my email to the proper people and the next time I come down it will be taken care of. Not holding my breath there. We will see when I am there in June, which will be our last trip for a while to WDW.

I just cannot look past their issues anymore.

I still don't understand a person doing the first part, but maybe that's just me. First, I don't understand how that happens and second, I don't get how that happens and a person would think it acceptable to not do anything about it. People are weird and apparently also disgusting.

 

[ttintagel]

WDW is WAY understaffed, all across the board.

The first place big companies look to cut costs is by cutting staffing levels. Disney is no different. Sad, but true.

 

[Donut23]

The condition of the bathrooms (something I hadn't noticed) and the attitude of SOME cast members and the inattention of the corporate managers of WDW is a direct REFLECTION of the society and the times we are living in. (big subject)….
It is not Bob Hope's and Lucy Arnez's WDW anymore…. nor is it just two hotels and the MK anymore.
It is a huge shopping mall under the disguise of a magical resort (which for me it still is…though for how much lounger is anyones's guess)…

The society is what it is. The park simply reflects that reality. Sad but true.

I still try and make the most of my visits by overlooking the bad and relishing in the good, the history, the fortune of my ability to visit, the many good and great CMs and the fact that all things change and are impermanent.

I understand that people will give us reasons till the cows come home why Disney is not responsible for filthy bathrooms......parks more busy, cultural reasons, people prefer to poop on the floor. (Say what?)

The bottom line..... The bathrooms are not clean. Current staff cannot keep up with it?

Look Disney, this us not rocket science. SCHEDULE MORE BATHROOM CLEANERS.


I am available to consult on any other Management decisions, Disney. Just text me.