PolyHereWeCome
DIS Veteran
- Joined
- Oct 23, 2004
- Messages
- 1,918
Apologies is others have already posted.
At CVS today I purchased two Lamasil (or is it Lamisilk?) one was a cream the other a scrub. I also purchased Excedrin bringing my total over $20 for the ECB promo.
I didn't get my ECB's! My receipt said I reached $14.something. Cashier said call customer service. Sigh. So, I did. I explained the problem and she said they were having problems with that promo. I told her that I was there just an hour ago, she took all of my info from the receipt and put me on hold. She comes back after several minutes and says "unfortunately since your purchase was so recent we can't see it here. It usually takes 48 hours (is that true?)--
if it takes 48 hours why did you put me on hold instead of just saying call back in 48 hours!
She said something about only certain Lamisil products...I replied "no, there is nothing about specific Lamisil in the ad or on the sign on the store shelf" she started back peddling then and said I'm not saying you won't get credit, you need to call back.
Anyway, anyone else having problems with this one?
UGH, it should have gone more smoothly. Here's what I bought yesterday and it went through:
1 Lamisil Cream 12 G - $9.99
1 Lamisilk Exfol. $6.49
1 Excedrin Back/Body 24 ct - $4.49
I've been down the same path as you, and as a result, I've gotten into the habit now of not leaving the store without first checking that the prices rung up correctly and I was properly credited. Corporate seems to want the issues resolved at the store-level, and one of our two stores in town does have lovely and knowledgeable employees (and the other has some really "beauties" so I let my dollars do the walkin').