Cruise with Confidence: rules when you book and more questions

mevelandry

DIS Veteran
Joined
Aug 22, 2013
Hi!

I have decided to use the "Cruise with Confidence" program but I have not received my certificate yet.

My friends and I are interested in one specific cruise.

I have a few questions:

1) Can you use the certificate to pay the deposit? (or I have to pay the deposit and then I can use my certificate to pay off the rest of my cruise).

2) If the cost of the cruise is lower than the certificate, can use the credit for something else? (ex: drink package, excursions.)

FYI, I'm interested in any additional detail you could provide.

Thanks in advance.
 

Mrsjvb

DIS Veteran
Joined
Sep 5, 2007
No you cant use any leftover credit for on board expenses. I know I have to pay another $300 or so by the end of October. Pretty sure it’s taxes and fees, which is also not covered by any FCC.

my original cruise was paid off, so didn’t have to pay another deposit when I booked the new cruise. And I have leftover funds as well, and they cannot be used towards them. Which sucks cuz it’s doubtful we Can take another cruise to use up the rest of it.
 

mevelandry

DIS Veteran
Joined
Aug 22, 2013
No you cant use any leftover credit for on board expenses. I know I have to pay another $300 or so by the end of October. Pretty sure it’s taxes and fees, which is also not covered by any FCC.

my original cruise was paid off, so didn’t have to pay another deposit when I booked the new cruise. And I have leftover funds as well, and they cannot be used towards them. Which sucks cuz it’s doubtful we Can take another cruise to use up the rest of it.
Wait... Let’s say I have 700$ of FCC.

But my fare is only 500$. What happens to the 200$ I haven’t used?
 
  • mevelandry

    DIS Veteran
    Joined
    Aug 22, 2013
    I’m not sure if you can. We were told that our FCC was assigned to each of us and therefore had to be used by each of us. Please post if you are able to use if for your friend.
    This could change the story but we had not paid in full yet. There was no specific amount associated to anyone.

    P.s.: Everything was paid with my credit card and all expenses (drink package, excursion, etc.) will be returned to my credit card.
     
  • OKW Lover

    Retired and living 2 miles from The Castle.
    DIS Lifetime Sponsor
    Joined
    Apr 29, 2004
    This could change the story but we had not paid in full yet. There was no specific amount associated to anyone.
    Typically when you book an RCL cruise they take the names of each passenger. The bill is broken up by passenger in a lower section of the confirmation.
     

    crabbymom

    Slythermom to 2 'claws and a Princess
    Joined
    Nov 28, 2012
    I can give you a couple of specific examples:

    1 - I had only paid the deposit for 2 people ($200). When we cancelled, I was issued 2 $100 FCC's, one in each persons name. I don't have to sail with the same person to use my FCC, but I will only be able to use the $100 FCC issued in my name, my cabin mate retains the FCC in their name until they decide to cruise again.

    2 - I had paid almost all of the cruise fare for 2 people ($1350). When we cancelled, the FCC was split evenly between the two people on the reservation ($675 each). I have already used mine on a cruise I had booked with someone else. My portion of the fare was $500, I was re-issued a FCC for $175 to be used on another reservation in my name. The other person can use their FCC on any cruise they want.

    In both instances, the cruise planner items that I purchased were fully refunded to my credit card, even though I had paid for other peoples items, but the FCC's are specific to that person no matter who paid the fare. In fact in one instance, I chose the refund because I had paid in full for the cruise on my credit card, but they would only issue the FCC for my half of the ticket even though I paid for both.
     

    Frozen2014

    DIS Veteran
    Joined
    Jan 12, 2014
    I can give you a couple of specific examples:

    2 - I had paid almost all of the cruise fare for 2 people ($1350). When we cancelled, the FCC was split evenly between the two people on the reservation ($675 each). I have already used mine on a cruise I had booked with someone else. My portion of the fare was $500, I was re-issued a FCC for $175 to be used on another reservation in my name. The other person can use their FCC on any cruise they want.
    Question for #2 - You say that you had paid almost all of the cruise. This was this before final payment? If so, I thought that you would get FCC for the required deposit (i.e. $200) and refunded the remaining amount paid (i.e. $1150). Once final payment comes, then the full amount paid would be as FCC.

    We had that for our Mariner cruise. Paid $420 (for four of us) + additional funds prior to final payment. We each got $105 as FCC. Waiting for the refund for the additional funds.
     
  • crabbymom

    Slythermom to 2 'claws and a Princess
    Joined
    Nov 28, 2012
    Question for #2 - You say that you had paid almost all of the cruise. This was this before final payment? If so, I thought that you would get FCC for the required deposit (i.e. $200) and refunded the remaining amount paid (i.e. $1150). Once final payment comes, then the full amount paid would be as FCC.

    We had that for our Mariner cruise. Paid $420 (for four of us) + additional funds prior to final payment. We each got $105 as FCC. Waiting for the refund for the additional funds.
    Frozen - Yes, this was before final payment. I am not sure if maybe we could have done that, but since we knew what cruise we were planning to use the FCC's to, it was fine to take the FCC for the whole amount. Prior to the pandemic, when I would have to cancel a cruise, that is exactly how it would work, an FCC for the NRD deposit and a refund for the rest.
     

    cutigerlady

    Mouseketeer
    Joined
    Aug 9, 2012
    The easiest thing to do is to call and move your cruise to the new date you are interested in. They move your deposit over to the new sailing and refund any cruise planner purchases to whatever method of payment was used. If the people you are traveling with is going to be different, then each person would get a FCC for the portion of deposit they paid originally (will be on your cruise contract). The reason some people prefer lift & shift is that the cruise in 2021 is significantly more expensive than it was for 2020. For lift & shift you have to keep the number of nights the same, same itinerary type (Bahamas for example), and it has to be on the approved list for L&S from your original itinerary. There are a few cases out there where there wasn't a great L&S alternative in 2021 and people got some great deals!

    Once you move your cruise, make sure to watch the prices! You are price protected, which means they will lower your cruise fare if the price drops up until 48 hours before your cruise. I've already saved $$ from one of my L&S cruises going down in price.
     

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