Cruise and Theme Park Operational Updates due to Coronavirus

[MickeyEars]

I just got Magical Express letter and yellow luggage tags in today’s mail. I couldn’t believe they arrived. Our trip is July 13-24.

 

[Marthasor]

Well...then they need to be okay with the chance that a guest *might* see them at some point during the day. Instead of putting up screens inside restaurant windows so guests can't see outside...on the off chance they may see some random person.

When you are paying $1.5 million a day, you have a bit of negotiating power and WDW is going to bend over backwards to secure that $150 million in total facility revenue particularly at a time when regular guests are canceling trips left and right and they have to control guest capacity. What screens inside restaurant windows are you referring to? I'm sure all of the teams would have been happier with the GDT scenario, but, unfortunately, they needed to be placed in resorts that had convention centers attached to them so they would have a place to eat and practice. They also needed a resort where they wouldn't be sharing any space with the general public. That eliminates CR (which BLT needs for food service) and BWI (which shares a lobby with BWV). That leaves YC and GF.

 

[only hope]

How is Oga’s opening when it’s currently illegal to allow on premise drink consumption if alcohol makes up 50%+ of profits? Surely Oga’s doesn’t sell that many snacks and non-alcohol drinks.

 

[rteetz]

Hi all! Has anyone else gotten a charge from Disney today? We’re On the Silver monthly payment plan, but got charged $275 for “monthly pass” which isn’t even how much we’d get charged normally. We never opted for cancelation or refund because I’ve been reading they are sending out an email with options for AP. I’m trying to avoid calling....hehe.

Looks like they started charging today for 4 months of closure/extension.

 

[sara_s]

Looks like they started charging today for 4 months of closure/extension.

I don't understand, I thought we weren't being charged at all? And then you got to choose extension of pass or refund for remainder of year after that?

 

[Marionnette]

Watched the latest Lodge Guys vlog and apparently they were told over the phone by a CM that 2020 park tickets will go on sale in late August directly through Disney only. No need to make park reservations since tickets will be purchased for specific parks and dates of your trip. Take this with a giant grain of salt since we all know that phone CM info can be all over the place, but I thought it was worth mentioning. Also, they are from the UK, so maybe this would be info that only pertains to UK guests, who knows. I doubt they would be able to travel to the U.S. though with the travel restrictions... hmm.

If true, those tickets would be highly restrictive. No ability to change which park you will visit once purchased? That essentially turns a multi-day ticket into multiple individual day tickets.

 

[Badlands2020]

Wouldn't it make more sense to delay than have to open and reclose? Yesterdays new numbers are in and new record highs again for both Florida and the country. 1/5 of all new Corona cases in the country were in Florida yesterday

 

[gottalovepluto]

Looks like they started charging today for 4 months of closure/extension.

Class act Disney!

 

[skeeter31]

I don't understand, I thought we weren't being charged at all? And then you got to choose extension of pass or refund for remainder of year after that?

It makes some sense. You are still going to get 4 months of pass so you still need to pay for those 4 months. My guess is if you didn’t choose to cancel the pass, they’re assuming you’re keeping it for the rest of your pass period. So you’d still have to pay for the 4 months that you’ll be getting use of the pass. Just weird they’re not spreading the 4 month payment over 4 months and instead charging you all at once.

For a monthly AP there wouldn’t be anything to refund, since you pay as you go pretty much. So it would either be cancel or get 4 months added on to your pass that you would still be required to pay for the months you’re going to get.
Only refunds would be for prepaid APs.

 

[rteetz]

I don't understand, I thought we weren't being charged at all? And then you got to choose extension of pass or refund for remainder of year after that?

If you chose extension you are charged for the full 12 months. If you chose refund you are charged for the 8 months. You’re not being charged extra just the full price of your pass.

 

[sara_s]

It makes some sense. You are still going to get 4 months of pass so you still need to pay for those 4 months. My guess is if you didn’t choose to cancel the pass, they’re assuming you’re keeping it for the rest of your pass period. So you’d still have to pay for the 4 months that you’ll be getting use of the pass. Just weird they’re not spreading the 4 month payment over 4 months and instead charging you all at once.

For a monthly AP there wouldn’t be anything to refund, since you pay as you go pretty much. So it would either be cancel or get 4 months added on to your pass that you would still be required to pay for m

They haven't even given us all of the details to make a choice, so this is really starting to make my blood boil.

 

[rteetz]

They haven't even given us all of the details to make a choice, so this is really starting to make my blood boil.

Not sure what details you’re talking about. Disney did say this when they announced the two pass options.

 

[skeeter31]

They haven't even given us all of the details to make a choice, so this is really starting to make my blood boil.

The choices have been on the website for a while now. And with parks opening in A week and passes reactivating, they need to start charging again. Since you didn’t call, they assume you’re keeping the pass, and you then have to pay for the 4 additional months they’re bumping your expiration date out to. The only thing thats upsetting is the fact they charged the 4 months as a lump sum.

 

[sara_s]

Not sure what details you’re talking about. Disney did say this when they announced the two pass options.

But we've also been hearing about an email that is going out with options to do it online, no?

 

[ryanpatricksmom]

That is 17 per team..

If they choose wisely, they won't even need 17 per team.

 

[rteetz]

But we've also been hearing about an email that is going out with options to do it online, no?

I have not heard that. I called a couple weeks ago when I saw extensions beginning to go out. I got my extension a week ago. Monthly payment guests have to call the monthly payment line not the General AP Line.

 

[Sadeesmom]

All you people with Magic bands shipping, But mine to check in at Pop on the 17th are still just waiting to ship.

 

[gottalovepluto]

The choices have been on the website for a while now. And with parks opening in A week and passes reactivating, they need to start charging again. Since you didn’t call, they assume you’re keeping the pass, and you then have to pay for the 4 additional months they’re bumping your expiration date out to. The only thing thats upsetting is the fact they charged the 4 months as a lump sum.

To get technical they say they’ll start charging on 7/11. 7/11 is the start date per the language later that says those who select refunds will see a refund for payments made from 7/11 to 8/11. They also say “Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term”... so under no circumstances should anyone see a charge for their monthly AP payment plan yet. And only people whose passes expired should be seeing more than one months worth of charges once charging resumes...

 

[woody337]

All you people with Magic bands shipping, But mine to check in at Pop on the 17th are still just waiting to ship.

Mine shipped for Pop, check in July 18th

 

[hertamaniac]

But we've also been hearing about an email that is going out with options to do it online, no?

I called last week and the AP phone CM informed me there would be 4 options (including a "full refund"). I informed the CM that I called a couple of months earlier and requested the "partial refund" as that was one of only 2 options at that time. The phone CM absolutely informed me that there would be an e-mail sent to me in early July outlining these 4 options and the path forward for a/the selection. The CM told me that I do not need to make a selection at this time (maybe based on my scenario).

I am waiting with bated breath and will be calling next Monday if I don't get the e-mail by then.