Cruise and Theme Park Operational Updates due to Coronavirus

[Spaceguy55]

So after booking 6 additional days after my resort days this is the message I get now
Disney Park Pass Limit Reached
These Guests have reached their Park Pass limit. To continue, remove them from your party. If you believe these Guests have valid admission for this park or date and you see this error, please call (407) 939-7917 for assistance.

 

[Sandisw]

Crazy. I have to cancel my check out days to get single days.

This is so messed up LOL

Yes, it is. No idea why mine is working the way it is which is obviously a glitch in my favor...Though I don’t need those single days and canceled them immediately after playing.

 

[rpb718]

Well today has gone even worse than I thought it would...

Well, it could have been worse if the park reservations were in one bucket all along. It could still get worse if there is a glitch and AP folks that were able to reserve parks for both resort and non-resort visits loses their non-resort reservations. Never underestimate worse when it comes to Disney IT.

Still not sure how having separate buckets helps - especially if there's still another bucket for ticket holders staying off-site. At some point someone with either a resort stay or AP is going to want to reserve a park that's available in other buckets than the one they are lumped into.

 

[ryanpatricksmom]

The only consistency in this process is the inconsistency. It looks to me as if there several different scenarios going on right now, and I for one have no earthly idea which one will stick. Major pixie poop.

 

[AmberMV]

So after booking 6 additional days after my resort days this is the message I get now
Disney Park Pass Limit Reached
These Guests have reached their Park Pass limit. To continue, remove them from your party. If you believe these Guests have valid admission for this park or date and you see this error, please call (407) 939-7917 for assistance.

So you booked 6 AP days not tied to your resort stays?

 

[Dsny4fun]

After spending 3 hrs on the phone this morning...2-1/2 hrs holding, then 30 min with a CM. She can see my reservation but she can't open it..it keeps saying 'system error" My resort is closed and I'm trying to get my resort moved but it won't let her in to my reservation. My reservation is a package and I was able to reserve all of my park days. Does anyone know who i can call or email to resolve this?

 

[glocker]

In other news, 8933 new cases reported

 

[AmberMV]

After spending 3 hrs on the phone this morning...2-1/2 hrs holding, then 30 min with a CM. She can see my reservation but she can't open it..it keeps saying 'system error" My resort is closed and I'm trying to get my resort moved but it won't let her in to my reservation. My reservation is a package and I was able to reserve all of my park days. Does anyone know who i can call or email to resolve this?

She as the employee should be able to transfer you to whoever needs to handle it. If you booked through a TA you have to have the TA call Disney, though.

 

[dlavender]

In other news, 8933 new cases reported

It's the positivity rate that's astounding as well, 13%?!

If nothing is done, and hospitalizations continue to climb, its going to be a tough time in central FL.

If this continues, I think WDW gets delayed and Uni closes again. I really really hope that doesn't happen.

 

[Mit88]

Who is Ryno and what did he have to say? Because I had quite the rant last night in a FB group lol

https://twitter.com/x/status/1276517035913039874

 

[Dsny4fun]

She as the employee should be able to transfer you to whoever needs to handle it. If you booked through a TA you have to have the TA call Disney, though.

I did not book through a TA

 

[hereforthechurros]

Phone update: still about a two hour wait today. I've been on hold over 2 hours and still on hold. My Husband called in about 10 minutes after me and just got through.

 

[only hope]

Maybe I missed it but..is there a official change to the terms and agreements on the WDW website that says an AP can only make 3 days of passes ?
I sorta think they legally can't but I may be wrong...
On new sales of AP's they can do whatever they want, but the contract I signed has a lot of protection for both parties..just don't have a copy of it...

I can’t find it right now but I know the terms & conditions said park access is not guaranteed. And it wasn’t- because a hurricane could close them, Christmas Day could reach capacity etc. But that is different than the situation now. Any lawyers on here who can chime in?

 

[AmberMV]

https://twitter.com/x/status/1276517035913039874

Yeah that was my whole point of my rant last night. It made no sense. I can't tell you how relieved I am that I didn't have trouble this morning booking my AP days, though if Disney removes some of my park days because of a system glitch I might explode.

 

[Fido Chuckwagon]

In other news, 8933 new cases reported

There is no way, no way on God's Green Earth that Disney World is reopening on July 11th given what's happening this week. Anyone posting otherwise at this point is doing a disservice to this community.

 

[Racheldb]

It's the positivity rate that's astounding as well, 13%?!

If nothing is done, and hospitalizations continue to climb, its going to be a tough time in central FL.

If this continues, I think WDW gets delayed and Uni closes again. I really really hope that doesn't happen.

Wow. These numbers are getting super scary. I've been trying to persevere through all of this with all of my rebookings and the stress of the theme park reservations. And I am so super excited to go to WDW. It is my happy place! But now....this is starting to give me pause. Supposed to be there July 14th....

 

[dlavender]

There is no way, no way on God's Green Earth that Disney World is reopening on July 11th given what's happening this week. Anyone posting otherwise at this point is doing a disservice to this community.

Especially if this keeps going the way its going..........

 

[Perdita&Pongo]

In other news, 8933 new cases reported

So much for the heat/humidity theory of killing the virus with all the southern states having flare-ups. I thought the heat/humidity in WDW would be a plus for once!

 

[chicagoshannon]

It's the positivity rate that's astounding as well, 13%?!

If nothing is done, and hospitalizations continue to climb, its going to be a tough time in central FL.

If this continues, I think WDW gets delayed and Uni closes again. I really really hope that doesn't happen.

That' not a bad positivity rate really. There was one day last week over 20%! Yesterday was 9 something % the day before over 15%.

 

[Mit88]

Yeah that was my whole point of my rant last night. It made no sense. I can't tell you how relieved I am that I didn't have trouble this morning booking my AP days, though if Disney removes some of my park days because of a system glitch I might explode.

It didnt make sense, at all. I mean, things aren’t booking up as fast as I’d imagined, so you COULD just cancel the park reservations during your trip and then get them when your resort stay is approaching. But thats not the point. You shouldn’t have ever had to sacrifice and risk those reservations just to go to use the lackluster 3 rolling AP dates that locals get.