Cruise and Theme Park Operational Updates due to Coronavirus

[Katrina Y]

We are there 7/12 too & no magic bands yet or email that they we’re shipped.

July 11th and I have already have mine. Are yours the complimentary ones or did you upgrade?

 

[IWantMickeyToo]

We are there 7/12 too & no magic bands yet or email that they we’re shipped.

I'm not sure if this is a factor but I had ordered the MBs for our trip which was originally booked for April so the order was sitting in MDE all this time. I thought I was going to need to reorder but it MDE said that the order was awaiting shipment (or something to that effect). Then one day, it changed to "your order has shipped". I didn't believe it until the MBs showed up at my door.

 

[RWinNOLA]

We are there 7/12 too & no magic bands yet or email that they we’re shipped.

Maybe is a Louisiana thing, lol.

 

[hereforthechurros]

Are people still having trouble getting through on the phones?

My husband is braving the lines now to see if he can get through to confirm our reservation. I’ll report back.

 

[merry_nbright]

My husband is braving the lines now to see if he can get through to confirm our reservation. I’ll report back how it goes.

Thank you so much!

 

[TISHLOVESDISNEY]

I called the 1936 number today and yesterday, took about 30 redials, and then I got in, entered my reservation #, then selected #2, and a CM answered within a minute or 2. I fully expected to be on hold for hours, but didn't have to at all. Only on hold when CM was trying to switch up my BWI reservation.

 

[one_cat]

I feel like I’m in some kind of Disney timeout room!!

Me too. I was getting all the emails and surveys. I felt special. Now nothing for 2 weeks.

 

[hereforthechurros]

Thank you so much!

Two hour quoted wait time. We’ll see if it takes that long. Assuming we aren’t disconnected

 

[andyman8]

Anyone else think them announcing the adjustments of splash mountain was a PR move to cover the negativity surrounding reopening too soon?

I think it’s likely this was well in the works, but they decided to go ahead with the announcement this morning to shake off the press they were receiving regarding the DL delay. You’ll notice the announcement came from DL PR, which means the decision to announce today either came from DL management or Burbank.

Is anyone else still unable to get through to Disney IT? We have tickets (and a resort stay) but haven't been able to reserve park days for two people in our group because MDE inexplicably reassigned their tickets to a third member of our group. I got through to a phone CM who couldn't help me -- she said I needed to call Disney IT. I have been trying since Monday without success. Are they taking calls? If anyone has gotten through to Disney IT in the past couple days, which number did you use?

It took me about 40 or 50 tries yesterday afternoon/evening, but I was eventually able to get through with about a two hour wait. You just have to keep calling and hope it goes through at some point. I called the IT Help Desk directly.

Are people still having trouble getting through on the phones?

Yes, even today I’m still having to call multiple times to get an open line. They’re also not transferring (just giving numbers) right now, so any question you have that the department you’re speaking with can’t answer will require a separate call.

 

[LSUmiss]

Are people still having trouble getting through on the phones?

Yep. Been only for an hour & 40 min so far. Said more than 2.5 hour wait when I was transferred.

 

[LSUmiss]

July 11th and I have already have mine. Are yours the complimentary ones or did you upgrade?

Complimentary. You?

 

[Sandisw]

That's a good idea, it will be more $ , a length of stay ticket for 9 days is more than I will pay for my FL resident AP and they will only ' upgrade' your ticket. But, I may have to do this to secure park spots....thanks for the suggestion!

I have read that people have been allowed to renew outside the 60 day window...especially if the 4 month extension is what did it.

 

[Racheldb]

Got an email just now letting me know my MagicBands just shipped for my July 14th trip!

 

[LSUmiss]

Got through on phone in right under 2 hours. CM said they do want ppl to call to confirm they’re still going if you didn’t get an email. But she also said they’re aren’t cancelling any reservations that don’t confirm.

 

[rteetz]

https://twitter.com/x/status/1276237596503539720

 

[disny_luvr]

I’m not really sure where to ask this...

My TA added tickets to our room only reservation this morning. This is for August of 2021. Does anyone know if the PLUS option (to visit water parks) is available for next year? We were able to add the park hopper option, so fingers crossed that park hopping will be back next year. I’d email my TA and ask her, but I know she is so overwhelmed, I thought I’d get a response from someone here quicker than I’d hear back from her.

On a good note, I was able to book my 9 park days in a matter of minutes. I think I prefer booking park days rather than making fast pass selections. I’m not sure how the reservation system will work with park hopping though.

 

[marx]

Got an email just now letting me know my MagicBands just shipped for my July 14th trip!

Just like other emails, I didn't get that email as well. But, I did get an alert in MDE

 

[wareagle57]

I’m kind of surprised we don’t have an update on AP previews. I guess maybe they are waiting for the other reservations to be made before they try to handle 2 messes at once. But next Tuesday is a week away from the first Cast Preview. I didn’t think we’d be making reservations less than a week out. But since I doubt they drop it tomorrow with APs already signing up for regular days, it looks like that will be the case.

 

[woody337]

https://twitter.com/x/status/1276237596503539720

Thats funny......HE was the reason they couldnt open

 

[Azziefan]

Thats funny......HE was the reason they couldnt open

Right and they definitely low key shaded him lol