Cruise and Theme Park Operational Updates due to Coronavirus

[jcf8037]

Isnt Shanghai already holding their parades, 3 weeks after reopening? I wouldnt draw any actual conclusions by this news as they cant plan on removing restrictions and adding previous experiences until theyre open and can see how things are moving in real time.

I’m mostly hoping the conclusion is that it’s at least being considered that they may ease restrictions by then, and are open to changing it that quickly if the situation warrants

 

[sullivan.kscott]

because the DDP doesn't exist anymore...

Suspended, for the time being. But things are moving so quickly I may well be wrong. Disney makes changes mid-cycle all the time. It wasn’t long ago they added DP+ and the water parks and sports options, half way through the year.
With everything else going on they just dumped everything, but could have easily converted us to just a QSDP. And, being “free,” and knowing things are fluid and we all need to roll with the punches, it would have been some gesture of good will to those of us who have continued to stay loyal through all of this.
I’m sorry, but if they’re cutting EMH but are willing to hold on to August MNSSHP ticket money while cancelling everything else, the optics are poor.

 

[LSUmiss]

I definitely think this is part of it. Young children are the most likely not to understand how to comply with the new rules so they are just going to add to the stuff that will discourage people from making trips with them.

And I think that’s really disgusting for a company that’s built for families. But more & more pre-Covid, I had been saying wdw is less of a place for ppl with young kids. So very disappointing to me, but I guess the writing is on the wall that we need to move on. I think it’s a dumb move imo b/c the next generation is where your next set of customers will come from. But lately Disney seems more concerned about short term prosperity.

 

[DanSG]

And I think that’s really disgusting for a company that’s built for families. But more & more pre-Covid, I had been saying wdw is less of a place for ppl with young kids. So very disappointing to me, but I guess the writing is on the wall that we need to move on. I think it’s a dumb move imo b/c the next generation is where your next set of customers will come from. But lately Disney seems more concerned about short term prosperity.

So true...

 

[Tjddis]

Do you think it will endanger guest satisfaction in the long run? I’m asking this not trying to make a point. I’m curious what the fallout will be and people’s opinion. As was already posted on here, Disney has a cult following. I agree with you skipping this summer may have been wiser. As an AP holder I don’t have any hotel reservations to cancel, just dining. But I get why people will cancel. If you want the whole experience it won’t be there. For me what they’ll offer will probably be enough as I can go back multiple times. I don’t envy them the huge task ahead of them trying to preserve the magic fir their guests during this time. Appreciated your post and opinion

I guess that will be the million dollar question. The customers are such a varied bunch. AP holders that have more flexibillity perhaps less demands, DVC owners that are fine without parks, loyal diehards that will go no matter what, those who want a fully planned total experience etc. of course everyone is entitled to their opinion and free to participate in a way that works for them. Nobody is right or wrong. I represent the type of customers who goes every 2 years, plans out everything, and does not mind paying a premium price but for that price has high expectations of customer service and expects the opportunity to get the most value I can from the experience. It’s not unusual for us to be in the parks every day, open to close and frequent emh/a party of its happening. The way they have handled the fallout here will make me think twice about going again soon. No disrespect to anyone who sees it different. At the least it will very interesting to see how it all plays out and what the long term economic impact of the pandemic and their actions in response will be.

 

[Spridell]

This is going to be us. I have 2 rooms @GF for 10 people. All of us have FL resident gold passes, except my son and his girlfriend. They have silver AP, which blocks out the summer. They won't let you upgrade over the phone, you can only do it on person. I'm worried they will get left out even though they have resort reservations because of the upgrade policy.

I am in a similar situation

During the busy times October through December this is going to get interesting

 

[andyman8]

I'm still worried about our Christmas week trip since only I have a ticket (AP). Hadn't bought my daughters tickets yet because we're still kinda far out, was going to do that in September. DH is upgrading his tickets to an AP when we go on our anniversary trip so need to do this yet. So are they going to roll this out all the way to the end of the year? and if so do I get to book access for the whole family since they don't have tickets yet? So many questions, at least my other two trips for August and November are covered, but man if we lose out on park access just because it is still almost 7 months out so we didn't have tickets I'm gonna be ticked.

They’re not going to open up reservations for the rest of the year initially, that’s why they’ve reduced the booking windows for ADRs. Think of this more on the scale of FP+ windows, not on the scale of the dated ticket windows.

 

[Eric Smith]

Disney should just stay close at this point...They have no PLAN its so obvious

You can really stop posting the same thing every couple hours.

 

[PsylockeSmythe]

Isnt Shanghai already holding their parades, 3 weeks after reopening? I wouldnt draw any actual conclusions by this news as they cant plan on removing restrictions and adding previous experiences until theyre open and can see how things are moving in real time.

I don't think that you can compare what is going on in Shanghai and WDW. The requirements of having to show the their Health QR Quote, government ID, have their temp checked and wear masks to enter Shanghai Disney, means that they have a great control to make sure that someone is not asymptomatic then WDW where they will do the temp checks, a questionnaire that you hope someone answers honestly and mask requirement.

So I can see them being able to open things quicker then they could in the US.

Psy

 

[mhautz]

Not to beat a dead horse, but it is getting later on Friday afternoon, and if we go into the weekend without something from DeSantis, then something screwy must be going on.

 

[Brianstl]

That tweet didn't imply that it had to be tickets through a package. If you have linked your tickets to your reservation you will probably show up as ticketed. Also, you will get an e-mail, its just when they have to send so many out they do it in batches. You should be fine.

I bought third party tickets and have them linked to my reservation and got the email.

 

[Searc]

This is going to be us. I have 2 rooms @GF for 10 people. All of us have FL resident gold passes, except my son and his girlfriend. They have silver AP, which blocks out the summer. They won't let you upgrade over the phone, you can only do it on person. I'm worried they will get left out even though they have resort reservations because of the upgrade policy.

If their passes were blocked for the Summer, you wouldn't have been able to make fastpasses for them, anyway, right?

 

[Spaceguy55]

This is going to be us. I have 2 rooms @GF for 10 people. All of us have FL resident gold passes, except my son and his girlfriend. They have silver AP, which blocks out the summer. They won't let you upgrade over the phone, you can only do it on person. I'm worried they will get left out even though they have resort reservations because of the upgrade policy.

I have the same problem to upgrade from silver to gold. I re-booked a 4th of july trip to the first week that they re-open as soon as the it was announced before they closed everything, was just waiting to upgrade.
All the CM's are working from home and can't process payments till Sunday when according to Remy they will be back in the call centers and then should be able to take payments again..maybe?
I've upgraded over the phone before as a Fl AP so we'll see. I also booked a Labor day trip at the same time so that's my back up.. already got the email for that one..or maybe both , who knows ?

 

[rteetz]

https://twitter.com/x/status/1266416611176714240

 

[chicagoshannon]

Has anyone heard that there will be no Memory Maker? I'm watching Dev and he said that's been floating around. Hadn't seen that one.

 

[rteetz]

Has anyone heard that there will be no Memory Maker? I'm watching Dev and he said that's been floating around. Hadn't seen that one.

That could be. At least less of it due to CM/Guest interaction.

 

[hereforthechurros]

https://twitter.com/x/status/1266422234417004544

Every piece of info brings along so many other questions! We have tickets and room for our August trip, but room, no tickets for Christmas. Wonder how long this no new reservation or ticket purchase period will last.

 

[Tjddis]

No idea - I assume it was automatic irrespective of when the vacation dates were ... Why they are coming out in the order they are I have no idea. I did go through a TA so maybe going through by "group" first?

I’m booked this summer and I just got mine. I think right now I am just hyper critical of all things WDW...lol

 

[chasgoose]

I'm still worried about our Christmas week trip since only I have a ticket (AP). Hadn't bought my daughters tickets yet because we're still kinda far out, was going to do that in September. DH is upgrading his tickets to an AP when we go on our anniversary trip so need to do this yet. So are they going to roll this out all the way to the end of the year? and if so do I get to book access for the whole family since they don't have tickets yet? So many questions, at least my other two trips for August and November are covered, but man if we lose out on park access just because it is still almost 7 months out so we didn't have tickets I'm gonna be ticked.

I wouldn't worry too much about tickets for a Christmas trip yet. It's unlikely Disney is going to open up park reservations that far in advance. Everything we have seen from Disney thus far suggests that they are moving away from large advance windows for all kinds of reservations so they can adapt more easily if things change. If they are cutting the ADR window down by 2/3rds, there's no way they are going to require you to make park reservations 7 months in advance (or anywhere close to that far out). They have no idea how many people they will even be able to allow in that far out.

I think you will have a better sense of when you will need to have park tickets in place in order to have priority access to park reservations for a Christmas trip once we see how Disney implements its plans for the July opening (and you certainly will if you still go on your August and November trips) so I wouldn't worry too much for now.

 

[MrsSmith07]

If their passes were blocked for the Summer, you wouldn't have been able to make fastpasses for them, anyway, right?

They had fast passes booked. You had to call to have a FP Planning Key Card added to your reservations. If we didn't upgrade, those FP would have disappeared, but once we upgrade the FP reservations are valid. So, Disney knew our plans long before this new system, but I'm curious what exceptions they'll make now.