Cruise and Theme Park Operational Updates due to Coronavirus

[aweehughes]

So my 60 days starts July 2...so i can call but only for resorts?

You can only book DS at 60 days right now. Resort reservations don’t apply to you yet.

 

[Searc]

Weird...several other theme park chains are extending their aps for a full year without an issue.

Ok, well they still owe me and many others full access, in some cases for just under 12 months and have not completed their obligations to us. Yes...owe...its what we paid for and agreed to when deciding yo make the purchase. So unless they intend to fulfill that or compensate us in a way that we think is fair, they are wrong.

People really don't read the small print before they buy, do they? Giving you the 117 days back makes you whole. Their obligation is done once that is complete.

 

[TheMaxRebo]

I love being 30 days out from a vacation and having no idea where and if i'll be able to go.

 

[DGsAtBLT]

What would you have them do? What are these "dozens of options"? They couldn't safely open with the things that they have taken away.

At the most basic, I think if they had two more options, a refund for the remainder of the pass or the ability to put your pass on hold until you choose to reactivate and continue, that along with the two existing options would cover everybody. People using their pass while the parks are like they are would be doing so by their own choice, and anyone not happy with the state of the parks could sit out without penalty.

I don’t want anything extra, or “free” days. I think expecting them to blanket extend everyone for months to a year is unrealistic. I just don’t want to take a hit on what I purchased way before any of this was a consideration.

 

[yulilin3]

I forgot who asked about anyone going on Monday
The DisUnplugged and SiDisney team will be at Bay Lake tower. My goal (SiDisney) is to grab a video and post as fast as possible. Not sure if Pete is live streaming (he said he would) so stay tuned

 

[Doingitagain]

It`s just a quote from another forum. It wasn`t me on the phone. But I thought I post it anyway It`s the rumors forum after all...
Please don`t hate me i`m just the messenger

"When I spoke to Disney UK this morning they told me Disney US is expecting to release official information on the reservation system on Thursday with an official update from Disney UK on Friday. (dates subject to change, as always) "

I wonder if they got that rumor from these boards

 

[Hoodie]

So my 60 days starts July 2...so i can call but only for resorts?

No - unless your STAY is before July 10, they can't book anything. By July 2nd, hopefully the new reservation system will be up.

 

[gottalovepluto]

1. Full refund
2. Activate again on first use.
3. Extend a year
4. Extend 6 months
5. Free park hoppers or ticketd for x days
6. Unlimited ap use on the reservation system (you are supposed to give priority to you most loyal customers)
7. Park hopping for aps (if a park is not at capacity)
8. Gift card of substantial value to use at the parks to make up for the changes.
9. Activate again at the date of the original closure so you are getting the time frame you actually paid for (this is huge for many people).
10. Fast pass bonus
11. Increased discount
12. Free dining even if its quick serve

But tbh someone on payroll should be doing this work.

They got laid off in order to keep legal on payroll

 

[Farro]

1. Full refund
2. Activate again on first use.
3. Extend a year
4. Extend 6 months
5. Free park hoppers or ticketd for x days
6. Unlimited ap use on the reservation system (you are supposed to give priority to you most loyal customers)
7. Park hopping for aps (if a park is not at capacity)
8. Gift card of substantial value to use at the parks to make up for the changes.
9. Activate again at the date of the original closure so you are getting the time frame you actually paid for (this is huge for many people).
10. Fast pass bonus
11. Increased discount
12. Free dining even if its quick serve

But tbh someone on payroll should be doing this work.

Some of those are just silly.

 

[Krandor]

It`s just a quote from another forum. It wasn`t me on the phone. But I thought I post it anyway It`s the rumors forum after all...
Please don`t hate me i`m just the messenger

"When I spoke to Disney UK this morning they told me Disney US is expecting to release official information on the reservation system on Thursday with an official update from Disney UK on Friday. (dates subject to change, as always) "

Ah but did they specific WHICH Thursday?

 

[Sandisw]

So my 60 days starts July 2...so i can call but only for resorts?

No. There is no 60 day ADR in place for any places except DS. Right now, only stays to July 10th can call to book resorts.

 

[Farro]

Ah but did they specific WHICH Thursday?

Yes. Any Thursday after last Thursday.

 

[Eric Smith]

I'm making a bold prediction - everyone who has been going to Disney for years will be back to going to Disney when this dust settles, even though they are upset now.

The first few months after opening were going to be a crap-show and we all knew it. It's just now we are able to watch it happen.

I hope park hopping comes back in some form.
I don't care if dining plan ever comes back.

Still, I'd HATE to be someone with a resort stay in July.

I think park hopping will come back whenever park capacity ceases to become an issue. I don't see any advantage Disney would have by getting rid of it. Park Hoppers are basically free money for them. They don't really cost the company anything.

 

[Searc]

It`s just a quote from another forum. It wasn`t me on the phone. But I thought I post it anyway It`s the rumors forum after all...
Please don`t hate me i`m just the messenger

"When I spoke to Disney UK this morning they told me Disney US is expecting to release official information on the reservation system on Thursday with an official update from Disney UK on Friday. (dates subject to change, as always) "

It figures, the day I'll be away from the computer all afternoon.

 

[MrsSmith07]

I’m curious, don’t you feel you spending a ton of money on a trip your not controlling? I mean you don’t even know what hotel to stay in. It’s basically like “ Here Disney, take my money and make my trip “

The hotel alone, if I wasn’t choosing the one I wanted to go to, would make me cancel.

My husband has started to mention the dreaded c word, our friends for the same dates just cancelled because of the unknown. I'm really trying to be open minded (usually a spreadsheet level planner), but it's starting to get to me. 30 days out and I only know that the NBA is taking over my hotel (GF) and a CM told me they'll move me and I should receive an email sometime in the next few weeks (so I may find out as little as 9 days before arrival??). I know nothing else. If I received even half of the Disney emails people have mentioned receiving, I'd feel a little better maybe, but there's just nothing.

 

[Welsh_Dragon]

At the most basic, I think if they had two more options, a refund for the remainder of the pass or the ability to put your pass on hold until you choose to reactivate and continue, that along with the two existing options would cover everybody. People using their pass while the parks are like they are would be doing so by their own choice, and anyone not happy with the state of the parks could sit out without penalty.

I don’t want anything extra, or “free” days. I think expecting them to blanket extend everyone for months to a year is unrealistic. I just don’t want to take a hit on what I purchased way before any of this was a consideration.

Writing a personal e mail, setting out your reasons and making a request for individual consideration is the way forward. And keep asking politely. I have an October trip booked, I have an AP which expires in September which hasn’t been extended yet and if my October trip is cancelled, resort or because I can’t travel from Wales/enter the US etc., I am prepared to plead and grovel for an ‘extra’ extension.

 

[IceSkatingPrincess]

Yes. Any Thursday after last Thursday.

I'm betting on Thursday June 32nd.

 

[SaintsManiac]

Some of y'all need to watch Pollyanna...

 

[Welsh_Dragon]

It figures, the day I'll be away from the computer all afternoon.

We will send you a pm if you like. Set your e mails to ‘ping’.

 

[koszmok]

Ah but did they specific WHICH Thursday?

I assume today 18/06/2020. Or I just wish ?! From the context of the original post it feels TODAY.