Coronado Springs Cleanliness?

[EmilyDisneyMommy]

This is what I don't understand, I do realize that not every stay is going to be perfect; however it seems as if you are playing Russian roulette if you stay at CSR. I may look into paying a little more and move to POFQ.

I have also stayed at POR, and the rooms were squeaky clean there!! They also don't seem I have as many poor reviews re: cleanliness as CSR seems to get.

 

[jwoods703]

I have also stayed at POR, and the rooms were squeaky clean there!! They also don't seem I have as many poor reviews re: cleanliness as CSR seems to get.

Thanks a bunch! I'll review this with my wife tonight and see if she agrees we should make the change.

 

[PrincessDaisyDuck]

We stayed at CSR in September 2012. The room was not awful but honestly it was probably the least clean hotel room, Disney or otherwise, we've ever had. When we checked in there was a clump of hair in bathtub, trash was not empty and the toilet paper wrapper was on the floor. Those were the only issues though, it wasn't dirty per se so we didn't call for a new room or anything.

The day to day cleaning seemed fine. Trash emptied, towels/toiletries replenished and beds made.

 

[Lefty33]

Yikes!! We are staying there in Oct...hope they get it together! Just curious, what area did you stay in???

We were in 6547.

 

[Lefty33]

I'm honestly shocked at all of the recent reports of rude cms and dirty rooms at CSR! We have had nothing but amazing experiences there. Everyone has always been kind to us, never had any problems with the rooms. I do hope their standards haven't slipped that far, it's been less than a year since our last stay there.

I agree that CSR is a deluxe at mod prices. We have a weeklong trip planned at the end of Sept. for Food & Wine, I'm hoping for another fantastic stay!

For our stay it was simply a matter of CSR being at capacity and not having enough staffing to handle things plus there being waaay too many interns/trainees working versus cast members with some experience or understanding of what to do in service recovery type situations.

The Concierge, Rix, Pepper Market and Check In were all woefully understaffed all week which lead to loooong lines (and I would guess by proxy that also translated to housekeeping as well) and some short fuses by both guests and cast members.

I would assume whatever issues they might have had that week or so will be dealt with but at the same time the people saying not to put any stock in online reviews are being naive/ignorant at best or Disney foaming homer apologists at worst because not everyone is a serial complainer just like not everyone only posts negative reviews and IF negative reviews continue to appear on a regular basis you would be a fool to 100% discount them.

Also for the sake of full disclosure, I should mention that right after I got home from our trip on the 9th I sent an email to Disney describing our experiences both with CSR plus Captains Grille and yesterday (2/22) I got a phone call from a cast member in Guest Realtions who wanted to speak with me about things at length and who offered two free nights for a future stay.

 

[maxiesmom]

Actually you are the one who is being naive/ignorant at best. It is a well understood fact by those of us in the service industry that people are much more likely to post/share a negative review than a glowing one. I want to say that the average is 5 bad reviews for every 1 good one, but it may be more than that.

I also want to share that I have had my share of not so great Disney resort stays. I've had a dirty room at POFQ. I've had rude staff at POR. I've been downgraded without an apology at ASMu. But I have returned to each and every one of those resorts and have had great stays!

You truly shouldn't pick a resort giving the most weight of that decision to what a bunch of people on line say. Own your decision, don't let the rest of us chose for you. Bad things can and do happen at all Disney resorts. Avoiding resort X won't mean you will automatically avoid all issues.

 

[Disney before Sally]

The OP should have enough reason to stay at that Deluxe Resort. I on the other hand have enough reason to keep my reservation at Coronado. Weird how the human mind works. Always looking to find evidence to support what we really want.

 

[Lefty33]

You truly shouldn't pick a resort giving the most weight of that decision to what a bunch of people on line say.

I agree which is why I didn't say or suggest that. What I said was that the idea that people in this thread, and in other threads, have suggested to totally disregard online reviews is dumb.

You don't spend thousands of dollars on electronics, furniture, college or appliances without checking into what's going to give you the most ROI for your money so why would you do that on a vacation that you will spend thousands on?

Maybe you’re simply better off financially then most so to you money is more irrelevant? But for me, I want as much information as possible to make as informed a decision as I can.

As for your little sanctimonious dig about surveys and being in the service industry, I've been in management with Hilton for over fifteen years and have almost twenty years in the hospitality industry. When I look at my property’s survey (SALT) scores at any particular time including right now, the number of positive responses (8’s, 9’s or 10’s) outweighs the negatives (1’s, 2’s, or 3’s) by at least twenty to one and that has always been the case. If it weren’t then I would be out of a job just like if it weren’t the same for Disney they would have a heck of a time charging what they do and filling their parks almost year round.

I agree that a higher percentage of people with bad experiences are going to respond but overall the number of good experiences (responses) will always dwarf the number of bad in a big picture scenario.

 

[gogo]

OP, I've stayed at Coronodo Springs several times and I really enjoy the resort. I haven't read trip advisor reviews for CS recently but it is just irresponsible to classify a whole review system as trip advisor as a bunch of complainers. It can be so common for 2 guests to have completely different experiences at any given resort depending on a particular set of circumstances. I would not discount a negative review because it is from a trip advisor reviewer the same as I would not expect perfection because a post on the dis was glowing. Common sense should prevail. I love to read reviews any time I travel and it is pretty easy to find common ground. I believe most people on travel sites try and help others with their comments. When someone bashes a whole site, well take that from the source.

I've read some of the most ludicrous posts here on the Dis regarding Disney. Some people on this site wouldn't post a negative review about Disney if their life depended on it. Would I state that this site is not worthy because of some crackpot comments? No, there is a lot of valuable information regarding Disney here. But, a lot of it can be tilted in Disney's favor because people on here are huge fans (myself included).

So, my opinion is read Dis reviews, read trip advisor reviews and its pretty easy to see the truth. As I stated earlier, for what its worth, I've enjoyed Coronodo Springs. If something is unacceptable when you get there, address it immediately. I've had problems in the past at different resorts and if you are polite but firm, most times things have worked out.

 

[danceteachermom]

It has been a few years but we have stayed at CSR 9 times...last trip was 2012. I love the resort and would stay again. But, I have noticed that the cleanliness has decreased the last couple visits. I remember being concerned mostly about the bathroom area. I always bring my own Clorox wipes and wipe down surfaces like door knobs, remotes, light switches....I ended up also cleaning a lot of the bathroom on our last visit. I would say it is hit and miss. But I love CSR and the staff has always responded to any requests, concerns, and problems promptly.

 

[tripplanner2]

My extended family went back in 2006. I have to say it was the worst stay I have ever had at a Disney resort. We had a long planned vacation with 3 families (grandparents with the grandchildren and aunts/uncles). All of our reservations were linked. We arrived and our rooms were spread throughout the resort, the resort is huge. My dad was listed as having diabetes and mobility issues yet he was in the furthest section of the resort from food and buses. We spent about 2 hours at the front desk trying to get our rooms moved closer to each other. The same building would have been nice. When we finally got to our room, I walked in and the carpet squished from being saturated. Not sure what the reason was but we had to switch rooms. At this point my extended family is still spread throughout the resort. Something happened with their computers and everyone checking in on that particular day had to check out the next morning and recheck in. Luckily when we rechecked in our family was moved to the same building. But you have to realize all of this chaos ate away a day of our vacation. Get to the new room and our furniture was broken (literally door off the cabinet), curtain rod was hanging by one one side, and room was dirty. We were so happy to be close to each other we did not say a thing. Our fridge did not work nor did the ac in my parents room. Our room was never cleaned. We had a ring in the toilet bowl that only got worse, dirty floors, it was gross. We had issues with items being replenished in our hotel room too. No ice bags, no tp, no towels...it actually became a joke. My daughter ended up in the ER because her dust allergies (which we did not know she had at that point) were in such bad shape that her eyes swelled shut. Just to give a hint at the amount of dust in the room. I can keep going...we had issues at the pool too. But I just want to give people a heads up that this seems to be an issue at that resort. Not sure why. We have stayed at Pop, ASMo, ASMu, POR, POFQ, and WL and never once did we encounter anything like what we did at CSR. I would never again stay there. Then add the convention crowd to the mix. I honestly feel that the hotel staff makes sure that the convention guests are well taken care of in the best of rooms and the regular guests are second rate.

 

[EmilyDisneyMommy]

OP, I've stayed at Coronodo Springs several times and I really enjoy the resort. I haven't read trip advisor reviews for CS recently but it is just irresponsible to classify a whole review system as trip advisor as a bunch of complainers. It can be so common for 2 guests to have completely different experiences at any given resort depending on a particular set of circumstances. I would not discount a negative review because it is from a trip advisor reviewer the same as I would not expect perfection because a post on the dis was glowing. Common sense should prevail. I love to read reviews any time I travel and it is pretty easy to find common ground. I believe most people on travel sites try and help others with their comments. When someone bashes a whole site, well take that from the source. I've read some of the most ludicrous posts here on the Dis regarding Disney. Some people on this site wouldn't post a negative review about Disney if their life depended on it. Would I state that this site is not worthy because of some crackpot comments? No, there is a lot of valuable information regarding Disney here. But, a lot of it can be tilted in Disney's favor because people on here are huge fans (myself included). So, my opinion is read Dis reviews, read trip advisor reviews and its pretty easy to see the truth. As I stated earlier, for what its worth, I've enjoyed Coronodo Springs. If something is unacceptable when you get there, address it immediately. I've had problems in the past at different resorts and if you are polite but firm, most times things have worked out.

I agree. I think coming to the source here, those who frequent Disney, would be much more real and honest and truly wanting to help.

As for Trip Advisor, I'm not saying they're all complainers, and most are isolated incidents reported by people who aren't easily ruffled. The majority of reviews there, with some exceptions, do tend to be negative. In the case of a Disney resort, unless they state they have a history of staying at Disney and have something to compare it to, it's hard to tell if the complaints are legit or just first time travelers with no previous experience.

I think the OP coming here to ask will get a much clearer and more honest picture coming here rather than a third party review site. I say that simply because of the nature and difference of a Disney resort experience!

 

[AThrillingChase]

I actually watched the dis 7 in 7 on CSR before I booked and they made a big deal out of how clean everything was. That was just this summer

http://www.youtube.com/watch?v=TGr6Zd1nVkk

I actually had an issue at POR, long story that included someone calling my room and claiming to be the onsite manager on duty....though I was later told that person didn't exist, and the staff wasn't very helpful at fixing the issues. I've always wondered who can you call when you have issues like these and the resort themselves will not help? Or worse yet, are the problem!

 

[gogo]

I agree. I think coming to the source here, those who frequent Disney, would be much more real and honest and truly wanting to help.

As for Trip Advisor, I'm not saying they're all complainers, and most are isolated incidents reported by people who aren't easily ruffled. The majority of reviews there, with some exceptions, do tend to be negative. In the case of a Disney resort, unless they state they have a history of staying at Disney and have something to compare it to, it's hard to tell if the complaints are legit or just first time travelers with no previous experience.

I think the OP coming here to ask will get a much clearer and more honest picture coming here rather than a third party review site. I say that simply because of the nature and difference of a Disney resort experience!

I still don't get when you say the majority of reviews there are negative. I use TA often and have found their reviews spot on. Plus, TA doesn't only do reviews they have a travel forum where very helpful people (destination experts) happily discuss any concerns and questions. Therefore, I stand by my criticism of those saying the whole site is a complainers site with the majority of reviews being negative.

I'd rather people go to Disney and have realistic expectations so they are not disappointed. Disney has a lot to offer but painting a picture that there are very few issues isn't beneficial. For example, a prior post complained about foreign tour groups. The OP of that thread was attacked and made fun of relentlessly because he indicated that they should be taught mannrers. Believe me, I've run into my fair share of some of these groups and it isn't fun. I thinks is fine to disagree with others opinions but there is an appropriate way to do that.

Sometimes it takes more than one or two trips to WDW to get what so many Disers feel. And if a person goes in with such high expectations they could easily be over and underwhelmed.

On a side not, I'm still amazed at the personal attacks that are leveled at some posters for writing reviews that are not in sync with the majority here. How is that helpful? Most people are intelligent enough to read between the lines. It appears that a lot of folks feel threatened by outside review sites. I'm not sure why that is.

It sounds like you only want people to rely on the Dis when they are planning a trip to WDW. IMO, knowledge is power and only relying on one resource for anything is foolish.

I really don't want to offend anyone cause I like this site but it's really okay for people to express differing opinions.

 

[maxiesmom]

I wasn't being sanctimonious at all. It is a well accepted fact that people are much more apt to be vocal about negative experiences with a business than they are with positive experiences. I'm glad your property has such a preponderance of positive reviews. But I'm also sure you realize how fortunate you are, and that that is not the norm.

I'm not sure what you are finding so offensive. All I'm saying is to not let on line reviews make up your mind for you. You can find bad reviews about each and every Disney resort. I get that you had a horrible stay at CSR, but not everyone does. I'd dare say more people have good stays than bad. Even your beloved Trip Advisor backs up that statement.


Btw, I'm glad you have over 20 years experience of working with the public to draw on. I have over 30.

 

[DSLRuser]

When we got there two weeks ago our room had no TP in it, the roll on the spool was already started,.

Am I to understand that you expect a brand new roll of TP just for you each time you check in?

Thats crazy. It's TP. Not a face wipe.

 

[DSLRuser]

by the time we checked out on the 8th the hair had never been cleaned up,.

Wow, sorry not to pick on you. But if the "hair" was that big of an issue. Use your new TP, bend over, and pick it up. Problem solved.

I am a hotel snob, but i also realize house keeping is a horrible job that pays little to know money. If I was at home, i would pick the hair up myself. So why not help out and do it here.

You obsessed for a week over an issue YOU could have fixed with 30 seconds of effort. Pick you battles man.

The drawer pulls. Yes, that should have been corrected. But i would not let it ruin a trip.

 

[Lefty33]

Am I to understand that you expect a brand new roll of TP just for you each time you check in?

Thats crazy. It's TP. Not a face wipe.

No, you are not to understand that because that's not what I said.

What I don't find crazy is to expect with four people in a room more than 2/3 of a roll of TP in the room at check in along with some additional behind it. When you don't provide that and when it takes multiple attempts to get more then it is a service failure on the part of Disney or whomever the chain/company is and it's annoying whether you are paying $50 a night or $500.

 

[Lefty33]

Wow, sorry not to pick on you. But if the "hair" was that big of an issue. Use your new TP, bend over, and pick it up. Problem solved.

I am a hotel snob, but i also realize house keeping is a horrible job that pays little to know money. If I was at home, i would pick the hair up myself. So why not help out and do it here.

You obsessed for a week over an issue YOU could have fixed with 30 seconds of effort. Pick you battles man.

The drawer pulls. Yes, that should have been corrected. But i would not let it ruin a trip.

I'm well aware of what housekeepers get paid and while it is indeed a crap job, but it's still a job that they signed up for and when that job doesn't get done properly it's an issue because they represent Disney's ideal of clean to the travelling public who are paying a seriously inflated premium to stay where they are staying.

In regards to you assuming that I obsessed over anything, stop, because I didn't. The issue that you clearly can't see is not that these irregularities happened, it's because when I attempted to follow the proper chain of command to get them fixed in some cases it never happened even after multiple attempts.

Sure I finally got TP but that was after multiple attempts.
The hair and the dresser knobs never got fixed and that was after speaking with at least four people and with having regular daily housekeeping service also continue to miss it everytime they were in the room.

If these issues are solved once and done like they should be then who cares. But when it takes either multiple attempts for some things and for others nothing ever happened then that's a problem that anyone with some form of standards is going to get annoyed with because it clearly makes it seem like CSR staff do not care and that's a failure on their part.

You mentioned that if you were at home you would have done things yourself. I agree but I wasn't at home and I'm not paying 3K for a week at Disney to fix my own dresser handles, plug in my own fridge, clean up someone's "hair", not have a proper amount of TP available to me while getting blown off/ignored when I ask for these things to get corrected.

 

[bean bunny]

I just returned from a visit to CS. I was in the Casitas section (Building #4). The location was great but the cleanliness was a real issue. I posted my review on the CS main thread but among other things there was urine all over the back of the toilet when I checked in. The houskeeper who came to clean everything up apologized several times and said "sometimes people get in a hurry and don't do their job well." Yikes! I would say that cleanliness was an issue overall - I mean even the hair dryer was really dirty. I travel a lot and I've never seen that before.

I stayed at CS for a vacation maybe 6 years ago and it was very clean so I've had two very different experiences. I would say that I personally wouldn't stay there again.

Like a previous poster I had a much different experience at Port Orleans. Very clean!

We typically stay at YC for our vacations and I have to say I don't think you'll be sorry to stay at BC!