right, they refer you to a limo service, although i prefer mears transportation.
i didn't care for the magic express either, and you're the only other person i've noticed saying that. right from the get go i was disappointed. i got off the plane, tried to follow the signs to whatever counter i was told to go to, but there weren't any signs. instead, about mid-way, there was somebody standing with a sign in her hand that said disney, and she was hollering, "you can go ahead and get your luggage and take it out to the bus."
huh? the whole purpose of those luggage tags you finally sent to me (on my third request) was so YOU would go get my luggage! when the bus finally got moving, the guy was too hyper for 11 p.m. and wouldn't be quiet enough to let us watch/listen to the video. on the way back, they insisted on picking me up outside akl at 4 a.m., and my flight wasn't until 8:30.