I think OP was just venting. it was late at night, tired kids, tired adults, long walk to room. Hopefully they woke up feeling better and are enjoying their vacation.
I totally understand venting.
OSHA implements standards to protect housekeeping from contamination of body fluids so I expect my family to be just as protected. It is clear housekeeping didn't remove the linen from the prior guest/s. If this was a used condom I believe that compensation should not end the matter. This should be escalated up the chain. The matter needs to be reviewed by risk management. I think Disney got off pretty easy here. If one of the children would have come into contact with the used condom there could have been some serious consequences. I am sure many will not agree and think my opinion is an overreaction, fair enough, but Disney is a hotel and in order to stay open must comply with certain regulations and standards so they need to be aware when their staff is falling short.
I agree that there needs to be some sort of followup to the entire condom thing. Actually, because somewhere along the line someone dropped the ball between housekeeping and the room assignment, that issue should be addressed.
Tuck your kids into bed with someone else's condom and tell me you wouldn't be pissed off. My baby could have put that in her mouth.
Okay, I have read the entire thread, and I would be upset had that happened to me. But it would not have happened under the circumstances you described. Had I walked into that room, in the condition it was in, we would all have been out of it. I have no idea how anyone would use a bed in a room that has dirty underwear and a bathtub filled with water and a bug.
I would be perturbed, but there would be no way I would wait until morning to have a room cleaned. No. We would be in a clean one and my inspection would be accompanied by the resort manager. This I show I roll.
[GALLERY=][/GALLERY]
I paid for a preferred room because being that convience was important to me so moving to Port Orleans and having to walk so far to the lobby is a terrible inconvenience. I paid a great deal of money for this vacation and no I do not think they went above and beyond. I will still enjoy my vacation with my children BUT I do think that SOMEONE needs to look into housekeeping/management at Pop.
We are in agreement that you should follow up with an email to guest services. I would do that. You insisted on another resort. In this aspect, the whole POR thing is on you. You asked to be moved and you were. You cannot move others out of their preferred rooms in a resort that you did not originally book, so you got a room that was vacant. If I have my heart set on POP preferred, I would have discussed that with the resort manager and would have insisted that the manager stroll with my family to the new room to be sure it met my expectations.
You set your own issue up by insisting you were moved outside of POP, and Disney honored that request. It just did not work out the way you imagined that it would, but complaining about travel without car seats, rain....what on Earth did you expect? The reason you have lost sympathy is that you have a multitude of complaints, and most have nothing to do regarding Disney handling your original request...to move to a different resort.
You guys are terrible.
Youre questioning why I would need to be moved and acting as if I should be happy that this happened because being moved to Port Orleans is such a good thing.
No. I could care less about any extra amenities in the resort. All I wanted was a CLEAN place to lay our heads at night that was convient to the bus stop and lobby. We stay in the parks from open to close so nothing fancy needed here. We have a pool and never use the resorts anyways.
I actually really hate this property. I would have never chosen to stay here.
Thank you to everyone who had a helpful tip on whom to contact to relay my complaint. I hope this never happens to anyone else!
Okay....where did you want to go? You do not like POR, and I can bet CBR and CRS would be worse due to construction. POFQ was likely booked solid. It usually is. So were you hoping for Deluxe? If all you wanted was a clean bed and a clean room, that could have been taken care of without moving resorts. You would be where you wanted to be. Of all options, Disney gave your their most prized moderate at this time, and it is not good enough.
Again, I sympathize with your arrival. I would have been very upset, but here is where my sympathy ends. As I suggested earlier, I would never have stayed one minute in that room. but if by some strange reason, I relented I would have had housekeeping hop foot in there and clean it. No one in my family would have laid their heads down on that bed without me being sure that the bathroom was not the only oversight. Not one chance in heck would that have happened. You need to own some of your own disappointment here because while you are not responsible for that dirty room the snowball effect is one you set in motion, and for the life of me, I cannot see why.
