Condom in bed..

[dansdad]

I'm usually a lurker and don't have much to say. But we're leaving for Pop tomorrow AM. This post has me really concerned. We stayed at AllStar Sports three years ago. I had no complaints. I know what I'm getting with a value resort - small space, bare bones theming, but HOPEfully the same level of Disney cleanliness, friendliness, and world famous customer service. They're known for it. People train "like Disney." I don't buy that value resorts are less than in terms of those standards. But clearly, this is what happened. I've requested a refurbished room because my hope is that no one will have stayed in it, thus no underwear, etc. LOL. Because this would just send me through the roof.
I am seeing several reports of palmetto bugs at Pop, and it makes me wonder (knowing that in the south those are rampant in the summer and as far as I know, they're not like an infestation of roaches - these are tree roaches that come inside for water and to get out of the overwhelming heat. They're like beetles in the south)...but it makes me wonder if those are more prevalent because of construction? For that matter, are their staff discombobulated because of the construction?
I like to give the benefit of a doubt - these resorts are crucial to Disney's ability to offer a vacation to many who otherwise could not afford to stay on property.

THANK YOU to the OP for not giving up on making sure that management higher ups know about this. For the rest of us coming this summer, they need to get their ducks in a row.

FYI, there are reports of things just like the OP experienced at EVERY level of WDW resort. The level of resort does not indicate the chances of something like this happening. Yes it's true even the Grand Floridian, Poly, Contemporary etc have had roaches, palmetto bugs and even bed bugs.

 

[ccochrandesign]

F

FYI, there are reports of things just like the OP experienced at EVERY level of WDW resort. The level of resort does not indicate the chances of something like this happening. Yes it's true even the Grand Floridian, Poly, Contemporary etc have had roaches, palmetto bugs and even bed bugs.

Fair enough on the reports of bed bugs, etc. This article is pretty much the process I use for checking into hotels.
http://www.wdwinfo.com/planning/5-t...en-first-walking-into-your-disney-hotel-room/

Last time we were at WDW, my cousin was there with her family the week before, and they all got horribly sick. Don't know where or how, but their entire stay was in an AllStar Sports hotel room, throwing up, with one bathroom. So I brought a grocery bag full of cleaning supplies and cleaned our room myself. I'm not usually that paranoid, but we were staying at the same resort.

 

[bumbershoot]

You are probably right but something isn't sitting right with me on how they handled it. It is like they didn't get it (no harm no foul attitude). I would just want to make sure it went to the right people. Staff/management don't always want to deal with things they way they are supposed to.

They were told it would be cleaned (and I'm going to assume the OP didn't want it cleaned then due to sleepy children) asap, and then they were moved asap. How is that them not getting it?

Agreed. I could imagine hotel management trying to quietly tidy up this mess without letting upper WDW management know.

They had to move them to a different hotel. Already that has gone beyond one hotel's management. Already other people know what's going on.

WOW just wow, that's nuts


On a side note this is the perfect example of what I was talking about in another thread about tipping housekeeping and how I think the people who leave tips on the desk ahead of time vs waiting to see performance are crazy.

There's NO other way to do it. Unless you are going to sit in the room until housekeeping leaves and tips then. You either tip your housekeeper of that day ahead if time OR you tip today's housekeeper for yesterday's housekeeper's work.

I do hold Disney to a higher standard

Really? Even though they've shown themselves for a decade to hold themselves to a lower standard while charging us more?

Tuck your kids into bed with someone else's condom and tell me you wouldn't be pissed off. My baby could have put that in her mouth.

No one has said they wouldn't be angry. Everyone has agreed that's gross and rotten.

I paid for a preferred room because being that convience was important to me so moving to Port Orleans and having to walk so far to the lobby is a terrible inconvenience. I paid a great deal of money for this vacation and no I do not think they went above and beyond. I will still enjoy my vacation with my children BUT I do think that SOMEONE needs to look into housekeeping/management at Pop.

Alerting management and having two things done (or started...extra cleaning once everyone had slept was started) for you is starting the ball rolling for looking at housekeeping. Management responded well!

You paid for a value resort vacation and you're getting a moderate resort vacation.

I'm asking who to contact to make sure this never happens again

There is no such department. Housekeepers are human and won't always tell the truth that they didn't clean a room. Room assigners mess up. Some years back someone found a syringe just under the bed in their room.

I'm not saying to not feel your feelings, I'm not even saying don't complain. But your expectations that you can find a person that will make this never happen again are not going to be met.

I just think a higher up personnel needs to be aware that a condom in the bed at a resort even if it is 'value' is not okay.

You were moved immediately. How is that telling you that they felt it was acceptable?

Youre questioning why I would need to be moved and acting as if I should be happy that this happened because being moved to Port Orleans is such a good thing.

I would love to be moved to PO when I'd paid for a value resort.

Being happy about that is separate from being grossed out by why I was moved.

I actually really hate this property. I would have never chosen to stay here.

Why? It's beautiful, the pools you have access to are nice, and we stayed at just about the furthest away room
On our first stay there and the length of the walk was made up for by the beauty.

and want Pop held responsible

They held themselves responsible by moving you.

Goodness gracious some of you are so quick to dismiss and try to invalidate another person's feelings.

Who is dismissing her feelings about the actual problem?

Okay, I have read the entire thread, and I would be upset had that happened to me. But it would not have happened under the circumstances you described. Had I walked into that room, in the condition it was in, we would all have been out of it. I have no idea how anyone would use a bed in a room that has dirty underwear and a bathtub filled with water and a bug.

I would be perturbed, but there would be no way I would wait until morning to have a room cleaned. No. We would be in a clean one and my inspection would be accompanied by the resort manager. This I show I roll.

Ayep.

Those initial issues were big blaring signs that the room hadn't been cleaned. To expect that the sheets had been changed with all the rest was folly. I get the issues of a long exhausting travel day and I can multiply one exhausted kid by 3 and get the decision to not change anything that night. But that room hadn't been cleaned. If the condom hadn't been there they likely would have slept in those sheets most of the trip.

I just don't see how a hotel can screw up and give a used room to new guests. That's gross and unacceptable.

Happens at all hotels.

I think they should have been taken to PO with their luggage, and checked in and walked to the room with the luggage. PO should have been alerted so that it all went smoothly. Or the mgr and help from ASMU should have gone with and taken care of them. comp the first night

I might have missed a response to what happened with their luggage, but apart from that isn't that what happened? A busy late night staff is a busy late night staff. They aren't always available at the instant, especially to an last minute guest.

 

[Hikergirl]

OP, I totally understand your "vent". I'm not sure if you mentioned it, but they should be refunding you for that first night, not just a 50% discount on that room. So if they did do that then great, but if not then shame on them.
I also think that if you paid for a preferred room so you can have certain amenities then when they moved you to PO they should have put you in a room with comparable amenities, like being closer to the lobby and bus stops.
We aren't talking about a little dirt on the floor, and you getting buyers remorse for your room. We are talking sanitary issues and you being in a room that should have never been open to a guest in that condition. IMO they did not go far enough to compensate you.

 

[Mackenzie Click-Mickelson]

I have complete sympathy towards the underwear and the condom. That is truly utterly gross on many levels. The palmetto bug from what I understand is common enough in FL and I'm like that with other hotels-bugs are icky too but within reason I'm not so annoyed with that. Bed bugs is one where I would have moved immediately and Disney would want to know about that anyways since they don't want it to spread.

However, when I've read these types of threads I'm sorta shocked that things become such a huge issue to come onto the DIS to vent, complain, whatever may have you....and then it's only to find out the person stayed in the room-usually because it was so late at night or they had an ADR to get to or they wanted to go to the park.

Some things are ones where time is needed (such as reviewing why an AC unit isn't working properly) and thus going over priorities is needed (should we move rooms and miss out on some park time, should be wait it out and hope when we get back it's fixed, etc).

Some things are personal preference issues where Disney (and any hotel) only has so much control. But underwear and a condom are not personal preferences. They are totally gross.

~I would not no matter how tired upset cranky hot disappointed I am stay in that room after seeing the underwear in the bathroom and obvious evidence the room was not cleaned (bathtub filled with water and a box inside) unless someone comes to clean it immediately even if that means I'm standing outside the room for an hour or two or whatever-it gets cleaned before I stay in it.
~If that isn't available move me to another room. If another room in the resort isn't available we're looking for options outside of the resort I'm currently in.
~And that may be easy to type out but it's the truth; It's like some people think others have never had bad experiences when they've traveled and therefore can't actually explain truthfully how they would handle something. Not only that but in our every day lives people have had bad experiences and did something about them.

I understand booking what you want. Other posters are focused on the resort the OP was moved to and perhaps the characteristics weren't what the OP wanted. I get that frustration. I also get not wanting to stay in the resort (though if they had another preferred room available that would have been the simplest solution). I don't know the conversation that was going on so I don't know if the only room they had available happen to be at POR. I'm wondering if they showed the OP a map of the property too before officially moving them (does that happen when you switch rooms or resorts for situations such at this? IDK on that so honestly asking) or if there was a conversation as to the location of the room at POR since being close to transportation was important at POP.

 

[ErinsMommy]

I actually really hate this property. I would have never chosen to stay here.

I'm confused by this - did management move you to a resort without telling you which resort they were moving you to? Or was it that you wanted to move and they said that's the only resort with availability?

 

[ShirikiUtundu]

I just don't see how a hotel can screw up and give a used room to new guests. That's gross and unacceptable.

Same way they can assign a room to someone that's already been assigned to someone else. I've walked into already occupied rooms probably twice at WDW.

If the bed was made perhaps they didn't have it noted as a checkout but just a servicing. That might explain why certain things were left where they were?

Although, what kind of pig of a person leaves an open condom, used or not, in a bed? Probably the same people who put their dirty clothes in the resort drawers...

 

[Catvondita]

You want to know who to contact so it won't happen again which is totally fine but also, its gonna happen again. Maybe not to you but to someone else. People are human and they make errors, they also get lazy. Def complain to who you feel you need to but don't let it get to you too much.

 

[Amanda999]

FYI, there are reports of things just like the OP experienced at EVERY level of WDW resort. The level of resort does not indicate the chances of something like this happening. Yes it's true even the Grand Floridian, Poly, Contemporary etc have had roaches, palmetto bugs and even bed bugs.

The bug guy who helped us at POFQ with a huge bug said he had removed a snake at BC, 2nd floor room. So, yeah, its FL - you can't be surprised about bugs no matter the price of the room. We've gotten bed bugs at POFQ (same trip, come to think of it!).

 

[Chrelaine]

so, so awful. That room wasn't serviced, but who the f lives like that even in their own homes? I would have lost my ever-loving mind seeing that condom in the bed. They could've upgraded me to the Poly and I STILL would have wanted to shout at someone. Nobody messes with mama-bear.

I feel bad for this family and I have no idea how I would have reacted to this situation. I hope their vacation got better from there! Clearly there was a housekeeping breakdown in this room that hopefully has been addressed.
Beyond that, I just can't get past the fact that someone left a condom in the bed. Who the heck ever does that? People really can just be disgusting. I mean, a bug is a bug...but someone seriously thought it was okay to leave a used condom in the bedding?

 

[BK2014]

You paid for a value resort vacation and you're getting a moderate resort vacation.

I would love to be moved to PO when I'd paid for a value resort.

Being happy about that is separate from being grossed out by why I was moved.

Being moved to a higher classification of resort does not mean it is of value, or a benefit to OP. We all pick our resorts based on any number of factors which are important to us and our trips. This includes more than price or classification. This includes room types, room layouts, resort layout, location, transportation options, food options, the theme, the size of the resort, or any other factors. Then people often plan their vacations around the resort that they pick - how long it takes to travel to another location, where to eat, etc. For whatever reason, and the reasons don't really matter, OP wanted to spend their vacation at POP. And for whatever reason, they like Pop more than the resort that they were moved to.

Telling OP to accept the "upgrade" and be happy is insensitive to 1) what they went through, and 2) the reality that it is only an upgrade if the new resort provides some value to OP and their vacation. If they don't like the new resort any better than the old one, then it doesn't count as an upgrade just because it is in a higher classification and costs more per night.

Do I think Disney ought to have given OP a choice of any resort? No. But unless they were given a choice of where to move, then telling them to be happy with the new resort that they never booked and never intended on staying at is insensitive.

 

[SaintsManiac]

Being moved to a higher classification of resort does not mean it is of value, or a benefit to OP. We all pick our resorts based on any number of factors which are important to us and our trips. This includes more than price or classification. This includes room types, room layouts, resort layout, location, transportation options, food options, the theme, the size of the resort, or any other factors. Then people often plan their vacations around the resort that they pick - how long it takes to travel to another location, where to eat, etc. For whatever reason, and the reasons don't really matter, OP wanted to spend their vacation at POP. And for whatever reason, they like Pop more than the resort that they were moved to.

Telling OP to accept the "upgrade" and be happy is insensitive to 1) what they went through, and 2) the reality that it is only an upgrade if the new resort provides some value to OP and their vacation. If they don't like the new resort any better than the old one, then it doesn't count as an upgrade just because it is in a higher classification and costs more per night.

Do I think Disney ought to have given OP a choice of any resort? No. But unless they were given a choice of where to move, then telling them to be happy with the new resort that they never booked and never intended on staying at is insensitive.

I could not have said it better myself.

 

[ErinsMommy]

OP wanted to spend their vacation at POP. And for whatever reason, they like Pop more than the resort that they were moved to.

But unless they were given a choice of where to move, then telling them to be happy with the new resort that they never booked and never intended on staying at is insensitive.

1. If they liked or preferred Pop, why not stay there? The response that "well after that one dirty/disgusting room, I'm never staying there again" doesn't fly. I think every resort whether the Contemporary, POFQ, ASSports, resorts in other locations around the world, there's likely to be a problem in at least one room. Whether you're that unfortunate guest that gets that room or not, luck of the draw. But to say I'm never staying there again, I feel is a stretch. As for that room, absolutely gross for more than one reason - but why not have management walk them to another available room at Pop, have them look it over together and make sure it was more than acceptable? Why the move to another resort that god knows what kind of problem will arise there?

2. I can't imagine management just told them "if you want to move, this is where your staying and take it or leave it". They likely gave OP options and that's an option OP chose.

 

[BK2014]

1. If they liked or preferred Pop, why not stay there? The response that "well after that one dirty/disgusting room, I'm never staying there again" doesn't fly.

Because sometimes negative experiences cause people to make (rational or irrational) associations. Yes, this could have happened at any resort. But they knew it happened at Pop. It would not be unreasonable to believe that it was a housekeeping failure, though it could have been due to some other oversight. I don't think it would be unreasonable to ask to be moved, rather than taking the chance that the same housekeeper(s) responsible for the first room, might have been responsible for the next room at the same resort.

2. I can't imagine management just told them "if you want to move, this is where your staying and take it or leave it". They likely gave OP options and that's an option OP chose.

You imagined earlier that maybe the new resort was the only one with availability.

I'm confused by this - did management move you to a resort without telling you which resort they were moving you to? Or was it that you wanted to move and they said that's the only resort with availability?

So as you pointed out, it is entirely possible that they did not get a choice in where to move. The OP has not said anything to indicate that they specifically chose their new resort.

 

[SaintsManiac]

1. If they liked or preferred Pop, why not stay there? The response that "well after that one dirty/disgusting room, I'm never staying there again" doesn't fly. I think every resort whether the Contemporary, POFQ, ASSports, resorts in other locations around the world, there's likely to be a problem in at least one room. Whether you're that unfortunate guest that gets that room or not, luck of the draw. But to say I'm never staying there again, I feel is a stretch. As for that room, absolutely gross for more than one reason - but why not have management walk them to another available room at Pop, have them look it over together and make sure it was more than acceptable? Why the move to another resort that god knows what kind of problem will arise there?

2. I can't imagine management just told them "if you want to move, this is where your staying and take it or leave it". They likely gave OP options and that's an option OP chose.

You're able to speculate on this, because you're not in the OP's position. I can see myself going through the same reactions as OP. Try putting yourself in that position, at that time of night, being tired, etc. It's not difficult to understand why she reacted the way she did.

 

[ErinsMommy]

You imagined earlier that maybe the new resort was the only one with availability.

I didn't imagine earlier that the resort was the only one with availability - i simply asked OP if that was the case or not. just as i asked if they moved her without being told where they were being moved to. one doesn't just get into a taxi and say 'surprise me'.

 

[Westcoastwild]

Because sometimes negative experiences cause people to make (rational or irrational) associations. Yes, this could have happened at any resort. But they knew it happened at Pop. It would not be unreasonable to believe that it was a housekeeping failure, though it could have been due to some other oversight. I don't think it would be unreasonable to ask to be moved, rather than taking the chance that the same housekeeper(s) responsible for the first room, might have been responsible for the next room at the same resort.



You imagined earlier that maybe the new resort was the only one with availability.


So as you pointed out, it is entirely possible that they did not get a choice in where to move. The OP has not said anything to indicate that they specifically chose their new resort.

As someone mentioned earlier: pop has 2800 rooms! They have an entire ARMY of housekeepers. The chances of even having the same housekeeper that stay are pretty low unless they put you on the same floor as the original room!

Not only that, how often have you heard of something like this happening? If this was resort wide let alone Disney wide, we would be inundated with post after post of housekeeping fails.

I mean I think what happened was totally disgusting. The room had clearly not been cleaned. Someone did screw up. But hotels move people to other rooms all the time due to maintenance issues. It's entirely based on availability. Maybe she doesn't like the resort but in Disney's eyes, they upgraded her.

She's choosing not to move again, and that's on her. How do you even fit 10 suitcases into a pop century room let along even get through an airport weighed down like that.

 

[ErinsMommy]

You're able to speculate on this, because you're not in the OP's position. I can see myself going through the same reactions as OP. Try putting yourself in that position, at that time of night, being tired, etc. It's not difficult to understand why she reacted the way she did.

every person will obviously react different than another -- if that was me though, i would've gone to the front desk at the bug and panty sighting (not even made it to the bathtub or condom part), spoke to a manager and demanded a new room. im not a person of change, if i have my heart and plans set on a resort, im finding a way to stay.

 

[Hikergirl]

As someone mentioned earlier: pop has 2800 rooms! They have an entire ARMY of housekeepers. The chances of even having the same housekeeper that stay are pretty low unless they put you on the same floor as the original room!

Not only that, how often have you heard of something like this happening? If this was resort wide let alone Disney wide, we would be inundated with post after post of housekeeping fails.

I mean I think what happened was totally disgusting. The room had clearly not been cleaned. Someone did screw up. But hotels move people to other rooms all the time due to maintenance issues. It's entirely based on availability. Maybe she doesn't like the resort but in Disney's eyes, they upgraded her.

She's choosing not to move again, and that's on her. How do you even fit 10 suitcases into a pop century room let along even get through an airport weighed down like that.

Who cares how many rooms it had, the fact is the OP did not feel comfortable staying in that resort after seeing the lack of housekeeping. And considering what was left in her room I don't blame her.
If this had been any other hotel, other than a Disney one, I bet the reactions would be much different with people telling her there would be no way they would stay there after that.

And yes the not moving after that was her choice, but I still think they should have upgraded her to a comparable room there. If she paid extra for certain things at POP, she should still get those things in her upgrade.
The 10 suitcases, maybe it wasn't suitcases, just 10 pieces of luggage including all their carry ons and stuff.

 

[SaintsManiac]

every person will obviously react different than another -- if that was me though, i would've gone to the front desk at the bug and panty sighting (not even made it to the bathtub or condom part), spoke to a manager and demanded a new room. im not a person of change, if i have my heart and plans set on a resort, im finding a way to stay.

I definitely get that. If it was me I would never have chosen to go to POR, but I've been there before and know I don't like it. I'm not going to bash OP for being upset about the move, though.