Club Level do's and don'ts

[OllieDannyandMe]

Mangement has the authority to give something away, a CM just in the position of CL host does not. The vast majority of CMs are there to implement the policies and procedures of management. You do not run a 60,000+ organization letting the lowest people on your organizational chart make decisions affecting your bottom line daily.

The prime example is that "free drink" that was mentioned earlier. Mangement had a policy in which they allow cast members to give away a certain number of free drinks for guest satisfaction. That CM saw an unsatisfied guest and implemented the policy of management to give away that drink. Rest assured that coupon wasn't some random sheet of paper that can't be tracked back to that CM to see if they are giving away an excessive amount of drinks under that policy.

Lastly, obviously customers are unhappy about the CL CM decisions as they are constantly running out of food...which is a symptom of too many people...which is a result of people who don't belong in the CL being there.

I have a question for people who think that bringing guests to the CL is ok.

If you pay for yourself to eat at Boma, is it fair to have someone else join you (and not pay) while you bring them plate after plate of food?​

If I asked a CL host for permission and the host was not authorized, I would expect him to ask the person with authority or simply tell me no. However, I believe that management *does* allow CL hosts a certain level of discretion in this area.

I never thought the coupon was random. I saw it. It was a coupon for CM's to make dreams come true for guests, and it had some blank lines for the CM to describe the gift, and yes, the CM identified himself on it. I am sure there are parameters for what can and can not be given away.

If customers are unhappy about the CL running out of food, then that is a problem worthy of complaint. It is a separate issue from CM's being authorized to give away products or services, though.

If I pay for myself to eat at Boma, then I do not mind if the CM's give away free food to other guests at my table or any other table in the restaurant. That is Disney's decision and not mine. Often people pay top dollar for seats on an airplane, while others on the same flight pay next to nothing. If I spent my time trying to make everything fair, I would miss enjoying all the wonder and beauty of the world. Equal isn't fair anyway.

I stand by my original comment. If you are staying club level and there is something you want that would make your stay more enjoyable, then ask! The CM's might say no, or they might say yes. Let the CM's worry about keeping things fair. That's their job. You're on vacation!

 

[gretchenohar@hotmail]

If I asked a CL host for permission and the host was not authorized, I would expect him to ask the person with authority or simply tell me no. However, I believe that management *does* allow CL hosts a certain level of discretion in this area.

I never thought the coupon was random. I saw it. It was a coupon for CM's to make dreams come true for guests, and it had some blank lines for the CM to describe the gift, and yes, the CM identified himself on it. I am sure there are parameters for what can and can not be given away.

If customers are unhappy about the CL running out of food, then that is a problem worthy of complaint. It is a separate issue from CM's being authorized to give away products or services, though.

If I pay for myself to eat at Boma, then I do not mind if the CM's give away free food to other guests at my table or any other table in the restaurant. That is Disney's decision and not mine. Often people pay top dollar for seats on an airplane, while others on the same flight pay next to nothing. If I spent my time trying to make everything fair, I would miss enjoying all the wonder and beauty of the world. Equal isn't fair anyway.

I stand by my original comment. If you are staying club level and there is something you want that would make your stay more enjoyable, then ask! The CM's might say no, or they might say yes. Let the CM's worry about keeping things fair. That's their job. You're on vacation!

AMEN! to Ollie, Dannie, and Me
Now I'm unsubscribing to this thread.
It has gotten out of hand....

 

[StitchFan73]

Not sure if this has been brought up, but if a CM allows a non CL guest into the lounge and a paying customer complains- what then? Just curious.

 

[cm8]

I go by what the Disney CMs say and not the Disboards - so when I have a question I ask at the hotel - I too have been a guest of another Club Level guest and have had guests over - its what gets people hooked into booking that on their own.

As far as needing an extra key so a babysitter (Grandma) can take a child to nap - just ask at the front desk that morning or the day before - it should be fine. But don't ask me - ask a CM.

Liz

You do know that the CM's are ALMOST ALWAYS WRONG and that the DIS is always right



If Disney says its okay, then so be it, it must not be too much of a problem as they have not found a way to nuke it yet.

 

[DebbieB]

I stayed on the club level at AKV a couple of years ago and in the evening they had a hard time keeping the food replenished. There were a couple of teen boys who would go up and stack their entire plates and take it back to their table, leaving others to wait for the next plate to come out, which could be 5 or 10 minutes. I would have been pretty ticked if the people at the table were not all registered guests.

 

[CR Resort Fan 4 Life]

In August 2007 we had asked to see the Club Level lounge in the Hawaii Longhouse at the Polynesian because we had a reservation there in December 2007. The Cast Member working at the entrance of the Hawaii Longhouse said go right ahead, however we didn't get anything to eat since it was after 7:00 PM and no food was available or take any drinks. Even if there was food we would still not have taken away. If anyone is also wondering there was no one else in the lounge at the time, although that wouldn't have mattered. So was that wrong of us to ask if we could go up there and look around?

 

[cm8]

I don't think it's an attitude of "entitlement" to believe that if one person has paid to stay CL and another person has not, that the person who paid to stay CL belongs there and the one who didn't doesn't. Staying CL is a service for which Disney (usually) charges...if you haven't paid for the service, you shouldn't be using the service. It's just like the pool hopping issue....if someone has paid $300 a night to stay at a resort that offers a pool like SAB, the person who paid $80 a night to stay at a different resort simply hasn't paid for the service of SAB and shouldn't be using it.

Does anyone feel that way about fireworks at resorts you did not pay to stay at? Are "you" not in fact taking away from a paying guest's view and right to enjoy the nightly fireworks by crowding into their space all because you heard it was a great location to see the fireworks.

So not only did I just pay $$$$ for my room and view at the GF or Poly to be able to enjoy the fireworks from my resort, I am not able to get a decent seat or view of the show because someone from another resort decided that they liked the view from my hotel and chose to come over to MY resort and take up space that I am "entitled" to since that is part of the reason I booked a room there in the first place.

I'm sure someone will be along to say that it is not the same thing, but it is. Someone else is now "stealing" my show , ,

 

[CR Resort Fan 4 Life]

Does anyone feel that way about fireworks at resorts you did not pay to stay at? Are "you" not in fact taking away from a paying guest's view and right to enjoy the nightly fireworks by crowding into their space all because you heard it was a great location to see the fireworks.

So not only did I just pay $$$$ for my room and view at the GF or Poly to be able to enjoy the fireworks from my resort, I am not able to get a decent seat or view of the show because someone from another resort decided that they liked the view from my hotel and chose to come over to MY resort and take up space that I am "entitled" to since that is part of the reason I booked a room there in the first place.

I'm sure someone will be along to say that it is not the same thing, but it is. Someone else is now "stealing" my show , ,

I sometimes think that at the Contemporary it would be nice for the guests staying in the Tower - Bay Lake View or Garden Wing that part of the observation deck on the 4th floor could be reserved for them since they are staying there, because you can say it's not fair that guests staying at other WDW Resorts or offsite resorts can get the best views over there. However I also realize it's the Contemporary Cast Members that allow it to happen like that and there is nothing else we can do but accept their decison or reserve a Tower - Theme Park View so you can have your own private view of Wishes each night.

 

[Cdn Friends of Pooh]

Not sure if this has been brought up, but if a CM allows a non CL guest into the lounge and a paying customer complains- what then? Just curious.

You're sitting in a CL Lounge and you see 4 people walk into the lounge, 2 of which are staying CL, the other 2 are not ... how would you know that those 2 are not CL guests??? It's not stamped on their forehead ...

Unless Disney starts giving out something (eg. wrist bands) for CL guests that designate them as CL, you can't assume people aren't staying CL. You may have a family of 10 split up over CL rooms, you wouldn't know that all 10 aren't CL guests.

Personally, we're too busy enjoying our food and drinks in the CL lounge to worry if someone is actually staying CL or not.

 

[Cdn Friends of Pooh]

Does anyone feel that way about fireworks at resorts you did not pay to stay at? Are "you" not in fact taking away from a paying guest's view and right to enjoy the nightly fireworks by crowding into their space all because you heard it was a great location to see the fireworks.

So not only did I just pay $$$$ for my room and view at the GF or Poly to be able to enjoy the fireworks from my resort, I am not able to get a decent seat or view of the show because someone from another resort decided that they liked the view from my hotel and chose to come over to MY resort and take up space that I am "entitled" to since that is part of the reason I booked a room there in the first place.

I'm sure someone will be along to say that it is not the same thing, but it is. Someone else is now "stealing" my show , ,

Unfortunately Disney encourages people to visit other resorts. Yes you may be staying at that resort, but there is nothing stopping people from taking the monorail from the MK over to the GF or Poly to watch the fireworks from the beach. It is a public place and they have as much right to be there as you do, like it or not.

Using your reasoning, that would mean if you're not staying at the Poly, you shouldn't be eating at Kona or Ohana's.

There is a difference between the CL lounges and the public places at a resort.

 

[tlbwriter]

Using that logic, then no one could ever share with any one else on this earth or ever give anyone a gift. According to you, if you do not pay for it, you do not deserve it.

This makes no sense. If you want to give a gift, BUY that gift. Don't take something that other people have paid to have access to and say "Here, friend! Here is my gift to you!" How is that possibly to you?

 

[sjaakie]

Using that logic, then no one could ever share with any one else on this earth or ever give anyone a gift. According to you, if you do not pay for it, you do not deserve it.

I disagree.

I think it is nice when people can share and when people can give. Not everything in life has to be bought and paid for.

If a CM wants to allow people to enjoy something that they didn't pay for, then so be it. Some of the best Disney magic I have ever experienced has come from this principle. I will never forget the time I threw away my four year old's leftover drink, and she started crying. A CM came racing over and gave me a coupon for a free one. He said that he had those little slips for emergencies just like this one, and I will be forever grateful.

What if a single man is staying club level and wanted to bring one date to the lounge? Is that allowed?

Why can't the price people pay for club level occasionally include a guest or two? What if it was written in the room description that it did? Then, would you have a problem with it?

Why can't Disney employees make decisions at their discretion? Do they honestly do that poor of a job at it? I think they are pretty good at the balancing act myself.

If I was a store owner, I would want my employees to be able to decide when to share (or give away) a freebie or two. I would NOT want my customers deciding whether or not I have the power to give away a product or service. That decision would be for me and my employees alone! I trust Disney to hire employees smart enough to make those decisions.

So actual you are saying that you decide that Disney and his paying costumers have to pay for mooching and leeching persons. Even if thy stay off side who cares. Everyone is entitled to use the "free" food in the club lounges.
You don't care who pays for this.

 

[dragonfly57005]

You do know that the CM's are ALMOST ALWAYS WRONG and that the DIS is always right



1

hehehe!

 

[shalom]

To me, if you didn't pay for CL, you shouldn't get to use CL. ( exceptions being if you got upgraded.

What's the difference between being upgraded and a CM giving someone staying at CL permission to bring their friends in? Either way, a Disney employee is giving someone something they didn't pay for. And, while it's not the approach I'd recommend, people do sometimes ask for upgrades and get them.

I've never gone to Disney with anyone but immediate family, but times we've gotten together with my siblings or cousins elsewhere, it's not unusual for us to be staying different places, and not unusual for us to ask at one place to let the other guys use their pool, and not only have we never been turned down; we've been offered stuff like free or discounted use of a private lounge or conference room. So it's not surpising that Disney allows people staying there to bring their friends in for some of the perks. That's a common practice even in hotels without such a rep for customer service.

 

[Lynne M]

Since this thread has deteriorated into arguing about what everyone thinks the rules should be, I think it's time to let it go.