Bridal Shop I used is Going out of Business!!

[phillyflygrl10]

Hi ladies! I need to vent here! I bought my gown in May and was expecting a call from the bridal shop this coming November or December to say it was in. I just happened to check the bridal shop website, and it says that it's closing on Sept. 13th!!!!! The shop is not open today, but I did call and the voicemail said that all existing orders will be filled. That's fine, but I was promised alterations there and if I didn't like the ribbon on my dress they would fix it. Also, I was hoping to get my shoes and veil there as well when the dress came in.

I paid the deposit on my credit card. Do you think I can dispute it? I love my dress, but I wanted to take care of everything in one location. Plus I'm a little upset that I wasn't contacted and that I just happened to go on the website to see that it was closing in 2 weeks. Has anyone else dealt with this before? Thanks for listening!

 

[disprincessatheart]

This happened to me too a couple years back. I was also promised that any alterations needed would be free of charge and done on site. In the end there really wasn't much I could do and I was too close to my wedding date to really order another dress, so I just had to wait and hope it came. It did and I ended up needing only minor alterations.

At this point I doubt you could dispute the charge with your credit card company since it's been a while, but if you want to push the issue (I think you're entitled, just depends on your stress level and personality) I'd go to the shop in person and try to work out some sort of money off your final payment to compensate for the alterations, etc that you were promised that will no longer be provided.

Good luck!

 

[lurkyloo]

Unfortunately, this happens a lot. There's a whole section in my fave wedding guide, "Bridal Bargains," about what to do to avoid/mitigate this situation.

So far, it seems like they are being aboveboard with you and you'll get your dress, but I agree with disprincessatheart about trying to work something out with the shop. Getting what they say in writing can't hurt either.

Sorry you're having to deal with this!