BOG Reservation Glitch

[rev02a]

Weeks ago, I made a reservation for 6 for BOG at 10:30 AM. However, today, when I log into My Disney Experience, the reservation is only for 3... adults only (apparently the kids won't be eating). I called into Disney Dining and (1) they do not see the original reservation, (2) they would need to rebook the reservation (which, clearly, there are no openings).

We are 11 days from vacation and I am more than a little frustrated. Has this happened to anyone else?

 

[jne7043]

I had this happen to me briefly yesterday. My reservation for a different restaurant (not BOG) showed 2 people instead of 4. After 20 minutes it changed back to 4. I was hoping that's what happened with yours, but seeing as you called Disney dining it sounds different. Do you have an email confirmation of the original reservation you made? Seems like you could use that to prove to Disney that you did have a reservation for 6 originally.

 

[jne7043]

What really frustrates me is that Disney always refuses to admit there is a problem. I had to book with a TA because I had so many glitches trying to book on the website. It wouldn't let me change the number of days on the tickets as well as several other issues. I could have called to book, but thought if I'm going to do that I might as well book through my friend who is a TA and let her get the credit.

 

[NYCANC]

As the other posted asked- do you have the original email from Disney that was sent to you when you booked the ADR? That would prove the correct #.

 

[LilyWDW]

Do you have the confirmation email? See what it says.

 

[1buckeyegirl]

I spent an hour this morning trying to book bog! It kept showing an availability at 1:15 and when I clicked on it it would go back to the search page! I refreshed it a 100 times, tried the app and the Disney web page and It did the same thing. About an hour in it disappeared? What a joke! Good luck with your ressie, I hope you get it worked out! I lost a fp+ last year for Anna and Elsa too, pulled up the app when I was at rope drop and it wasn't there anymore, had my little girl all dressed up and excited to meet them
Needless to say at rope drop we went straight there and waited an hour but at least we got to meet them. Cms said there was nothing they could do, also lost mine train

 

[bumbershoot]

What really frustrates me is that Disney always refuses to admit there is a problem.

They don't know until there's a preponderance of reported issues. And if the CMs are properly reporting it. Otherwise, they don't know. And I guarantee you that MOST of the issues they deal with are "user error", so customer service people do tend to start with that assumption.


Check the confirmation email. For instance, one of mine says:


Reservation Detail
Reservation for 2 Guests on Friday [whenever], 2016
Be Our Guest Restaurant
11:15 AM - Lunch


Also, log out entirely of the browser, clear history, cookies, and cache, and try again. Or do that, wait a bit, then try again. Or just wait until the following day. Doing those things, especially waiting a day, generally clears up a LOT of issues.

 

[maxiesmom]

Do you have the confirmation email? See what it says.

Yes, this. They send you a confirmation e-mail as soon as you make the ADR. Do you still have that?

 

[xmansmom]

What really frustrates me is that Disney always refuses to admit there is a problem. I had to book with a TA because I had so many glitches trying to book on the website. It wouldn't let me change the number of days on the tickets as well as several other issues.

I had the same problem so ended up booking through a TA.
Last summer i waited until the final day to book at a discount. I never got a confirmation email so contacted them the next day. No reservation so I had to pay the much higher price. I was so mad.

 

[snitchseeker]

This has happened to me for Fast Passes too - it's crazy!

I would call and check before your trip to make sure they are ALL THERE. Don't trust the online system..

 

[rev02a]

First, thanks everyone for your advice. I hunted down the original email and called dining back. They said they can't fix anything like changing number of seats because the system doesn't let them override it. They suggested that I bring the confirmation email to my reservation and try to convince the BOG check-in cast members to let all six of us in. I will let you know how it goes.

Interestingly, and maybe related, upon finishing that call, the nephews' and the niece's tickets (both park and MNSSHP) unlinked to their accounts. Another great phone call was needed since I was unable to relink them myself. I'm a tech person and one of the quiet few who like MDE, but I'm quite frustrated today.

Anyway! Thanks again for the suggestions and help!

 

[Lucius Best]

First, thanks everyone for your advice. I hunted down the original email and called dining back. They said they can't fix anything like changing number of seats because the system doesn't let them override it. They suggested that I bring the confirmation email to my reservation and try to convince the BOG check-in cast members to let all six of us in. I will let you know how it goes.

Interestingly, and maybe related, upon finishing that call, the nephews' and the niece's tickets (both park and MNSSHP) unlinked to their accounts. Another great phone call was needed since I was unable to relink them myself. I'm a tech person and one of the quiet few who like MDE, but I'm quite frustrated today.

That's certainly disconcerting. Personally, I would not accept this "solution" that you got from the dining CM. I'm also a tech guy, I understand how complicated the system is, and don't expect it to be perfect, but I have zero tolerance for being inconvenienced by software bugs/glitches. I know there's going to be bugs/glitches, but if it screws up my plans, Disney should figure out a way to rectify it.

If you have the confirmation number and email showing you made the ADR for 6 people, that's proof that it wasn't user error, Disney's software screwed up, they should fix it. If front line dining CM can't override the number of seats, ask for a manager/someone who can. Next time you call IT, ask them if they can tell anything from the confirmation number, ask for an explanation how this happened, should you be printing everything out in case it happens again. You can also write an email to wdw.guest.communications@disneyworld.com

 

[bumbershoot]

If you have the confirmation number and email showing you made the ADR for 6 people, that's proof that it wasn't user error, Disney's software screwed up, they should fix it. If front line dining CM can't override the number of seats, ask for a manager/someone who can. Next time you call IT, ask them if they can tell anything from the confirmation number, ask for an explanation how this happened, should you be printing everything out in case it happens again. You can also write an email to wdw.guest.communications@disneyworld.com

It proves they made the adr at one point. It doesn't prove she didn't cancel it. That is the issue with using it as absolute proof of anything other than how it was originally made.

 

[rev02a]

It proves they made the adr at one point. It doesn't prove she didn't cancel it. That is the issue with using it as absolute proof of anything other than how it was originally made.

Here's the thing that confuses me though, the confirmation number between the email and MDE are the same. I wonder if that does give some proof? Either way, we're 10 days out and I'm excited to go. I might just cancel completely and eat to the horrid puns at Cosmic Ray's.

 

[supersnoop]

Here's the thing that confuses me though, the confirmation number between the email and MDE are the same. I wonder if that does give some proof? Either way, we're 10 days out and I'm excited to go. I might just cancel completely and eat to the horrid puns at Cosmic Ray's.

Since the confirmation numbers match, I'd double-check to see if the reservation fixed itself. It sounds like a temporary glitch to me. And, I'd suspect someone on the tech support line should be able to tell you what/when it was changed if it's not correct.