I have pre-ordered a number of times. More than once, including last month upon arrival it was not showing. They still gave me the rose and sent us to the left line, which was longer than usual. Not one person in the line who had pre-ordered had their order showing. We all had to do it again, sadly one family decided to make it a complete do over including studying the menu and held everyone up. We still got in much faster than those who did not pre-order but it does seem the system has issues at time.