We just came home from a week at BC. We didn’t get our luggage until around 9 PM on check-in day (flight landed at 4 PM) and there were A LOT of CM’s working the inside Bell Services desk that had name tags indicating they were training.
One day, the door to the holding area was open as we walked by and looking in passing at how many bags/ bins of stuff/ deliveries there are in that room I can see why it takes so long to distribute. It’s also not a very big room, so not much space in there for something to go missing.
I think between the trainees and the general timing/ resort traffic it’s possible the bags are somewhere en route (or at least I’m going to hope so for OP’s sake).