BCV Report

[ErinC]

Sammie, this is interesting info, from your BCV friends. I'm glad that I don't own BCV points to have to maintenance on, if they are having to replace that much stuff. I can imagine if rooms are really being left in this kind of shape that is is probably difficult to keep housekeeping employees at BCV. If they aren't having these type of problems at other resorts, than I would imagine that the housekeeping staff would much rather work somewhere else than BCV. This might explain why there are so many housekeeping issues with BCV reported on this board, because of the turnover there. JMHO.

Disney needs to start hanging people out to dry when they leave a room in this kind of shape. They should have to pay for damages, and an extra clean up fee charged to their credit cards.

 

[Simba's Mom]

It sounds as if this is an issue that should definitely be brought up at the next annual meeting. I wish I could be at that meeting. As a BCV owner, I really resent the fact that I'm paying, through my maintenance fees, for such horrible theft and vandalism, and I'd love to know what the "powers that be" plan to do to decrease costs in this area.

 

[jadejazzkayla]

i bought site unseen. stayed at the beach club but never got over to bcv cause my whole family was sick for the whole vacation. we thought the cm's were ho-hum comared to every other resort we've stayed or had dinner at. the housekeeper argued with me when i asked her to not clean my room as my family was ill and sleeping (including me) she woke me up even though the do not disturb sign was on. i want a do-over and buy someplace else!

 

[DrTomorrow]

I've got to believe that Disney has considered all options, and has settled on the one that costs the least. Doing a thorough room inventory could easily take 15-45 minutes per room (if you've ever lived in a apartment, you know how many items there are on the move-in checklist). Sure, it's easy to count light bulbs and glasses, but making sure all the cables are there - and functional; making sure the jacuzzi works; checking all surfaces for damage or defacement - that's goint to take a lot of time, and even more time to document it thoroughly.

Let's assume, though, that there's some cheap, fast and reliable way to do a sufficiently rigorous room inventory. So after Member X's party checks out, Chief Room Inspector Clouseau finds a lot of damage and some missing items; DVC charges $577.92 to Member X's credit card. I wish that we lived in a world where Member X would feel ashamed, gladly pay the bill to make things right, and chastise the guilty parties. However, my cynical side says that the first thing they'd do is dispute the charge. Now, if I understand correctly, Disney has to justify the charge - this means providing damage reports, photos, etc. to prove that the damage occurred during Member X's stay. And - if the damage amount were high enough - I'm sure that lawyers could get involved.

It just seems to me - IMHO, of course - that Disney figures it can eat the costs, and/or pass them along as MF. Sadly, I'm not sure there is a better answer.

 

[llp479]

When you stay as a member at a Marriott Vacation Club you are liable for any damage done during your stay. When you leave, you are asked to fill out a checklist and list any items that either didn't work, or were damaged while you were there.

They also request that you strip all the linens from the beds and place them all in the bath tub with all the towels, and have all the trash bagged and ready to be taken out.

Maybe this would help with some of the issues at BCV.

 

[MinnieFan4ever]

I posted something like this on another thread. First of all, I think we need to make our voices heard at the December meeting. Bring documentation if need with pictures.

I wish I had the guts to go to the DVC offices at SSR and "make a scene" so to speak, and show new potential buyers what they can expect when they buy into DVC. I know when I bought my 400 BCV points, no where was I told that I would not have hot water and clean rooms. I know I wasn't told that the furniture would be soiled and not cleaned.

That being said, I have stayed at BCV 4 times and never had a real issue that was not resolved. In fact, each of my stays have been wonderful and I expect that my next on will be as well. Our last visit was this past May and we are returning in November with my parents.

Have a safe and Happy Halloween everyone!

 

[Simba's Mom]

I asked DH, who deals with many hotels, how they handle the problem. Although they don't do a thorough check, taking the amount of time mentioned, if there's something quite obvious, in a 5 minute look-say major vandalism or theft, hotels always charge the guest. And so far, no complaints that he knows of.

 

[lovesdisney44]

I really have to agree with jdkdorns orignal statement about housekeeping checking the room and noting things accordingly. I know my husband works for a big conference center where they have lodging and housekeeping has a clipboard and they report stuff (items to be repaired, etc.) to their supervisor. If there is damage done by a customer (client) the company (or in Disney's case, the guest) has to cover the damages. I bet this would prevent alot of future destructiveness when it hits the people's own wallet!

We were at Vero Beach this summer and stopped in to see a Beach Cottage - (housekeeping let us see it while she was cleaning ) The cottage was beautiful, but you should see the MESS the people left! There is no excuse for leaving the place like a pigsty - it's just RUDE! The housekeeper said she could tell me stories of how people leave the rooms that would make me sick.

Whatever happend to people being accountable for themselves and their family?

It's a shame, really . . .