AP Only Info Thread Reservation System /Extensions / Refunds

[yulilin3]

Quoting fine print is fine for awareness but I think it is fair to say that those who purchase AP have a reasonable expectation that at least all parks will be open, that they should have reasonable access (I.e. not restricted in advance) and that park hopping option is available to them. I think Disney would be well served to extend refund / extension period Until these are possible .

they have been making it public now and no fine print needed, they are flat out telling all the apholders what is to come (for now)

We understand how much excitement, thought and time goes into planning your Disney visits and realize some new changes may be disappointing. For example, during this unprecedented time, an annual pass will not guarantee park entry and Annual Passholders will be required to make an advance reservation to enter a park.


Please note that:

• During the limited capacity period, it may be difficult for Annual Passholders to get park reservations to visit on certain dates. To help manage capacity, total reservation days held at one time will be limited. More details will be shared in the coming weeks.
• Some pass benefits and features will not be available during periods of limited capacity. Also, park experiences and offerings will be modified and subject to limited availability or even closure.
• Annual passes are subject to blockout dates. Guests should ensure their pass type is valid for park entry prior to making a park reservation.

Now will they actually extend ap past all this craziness? that would be great, but after being an ap for 20 years and knowing how they operate I am not counting on it or expecting it.

 

[dnw25]

if they did this I would be thrilled. coming from out of state (like you are I believe, and many of us), makes it extremely difficult to utilize this system. Airfare alone is a major obstacle.

 

[KristinU]

I think it will come down to how profitable offering APs is to Disney. Do they want to continue offering them? Do we AP holders bring enough profit to make it worthwhile to keep us happy and want to return and renew? I would hope that they throw us some sort of bone. Because while they technically don't have to allow access to the parks for 365 full days, the implied value of an annual pass is access to the parks, including hopping, for a full year. Below is the text from the Platinum Pass description:

Disney Platinum Pass

• Admission for a year to all 4 theme parks (No blockout dates)
• Visit more than one theme park on the same day
• Includes Disney PhotoPass downloads*
• Up to 20% off on select dining
• Up to 20% off select merchandise in store
• Standard theme park parking

I know that I didn't make the purchase of my family's passes as a donation to Disney with the possibility of perhaps being able to enter a park if we're lucky, and I honestly believe that Disney doesn't think I did either. I really want to think they'll do something to make us feel valued and make our purchases worthwhile.

 

[DGsAtBLT]

I just hope they consider those of us who are only passholders because we had a certain number of planned trips that made the purchase make sense. Possible new AP benefits and the extension/partial refund options are not nearly as useful to us as they are to people who bought APs to be able to go whenever they wanted for 365 days.

Are they obligated to? No, of course not. It would be much appreciated though. It’s going to sting to have bought a $1000+ per person (less the refund) AP and a TIW card for 6 park days. Salt in the wounds on top of losing the actual trip.

 

[zumfelde]

I just hope they consider those of us who are only passholders because we had a certain number of planned trips that made the purchase make sense. Possible new AP benefits and the extension/partial refund options are not nearly as useful to us as they are to people who bought APs to be able to go whenever they wanted for 365 days.

Are they obligated to? No, of course not. It would be much appreciated though. It’s going to sting to have bought a $1000+ per person (less the refund) AP and a TIW card for 6 park days. Salt in the wounds on top of losing the actual trip.

Agree I bought a AP I used it 2 days in January and had a trip in June that was cancelled. If they only extend for the 4 months we cannot go back until next June because of schools. So it will run out 2 weeks before we can return. That will be a expensive 2 day ticket.

 

[HockeyMomNH]

I have two DVC gold AP's that expired in May. They are no longer showing in my account under tickets, but when I go to the AP page and select renew I can see they are still in there. The only renew option is for the Platinum pass, and it looks like it is the full cost, not renewal cost. Are they currently selling Platinum APs? Has anyone been able to purchase a Gold renewal pass?

I called the AP hotline the day that ticket sales were halted and I was told that I had to call DVC because only they can sell me the DVC Gold passes. After an hour on hold with DVC I was told no tickets were being sold. The DVC rep also told me that my current passes would keep their original expiration date, which I hope is not true.

 

[emilymad]

Agree I bought a AP I used it 2 days in January and had a trip in June that was cancelled. If they only extend for the 4 months we cannot go back until next June because of schools. So it will run out 2 weeks before we can return. That will be a expensive 2 day ticket.

This is why I plan to ask for a prorated refund. I am just waiting until they announce more information and I am not making a rash decision.

 

[yulilin3]

I have two DVC gold AP's that expired in May. They are no longer showing in my account under tickets, but when I go to the AP page and select renew I can see they are still in there. The only renew option is for the Platinum pass, and it looks like it is the full cost, not renewal cost. Are they currently selling Platinum APs? Has anyone been able to purchase a Gold renewal pass?

I called the AP hotline the day that ticket sales were halted and I was told that I had to call DVC because only they can sell me the DVC Gold passes. After an hour on hold with DVC I was told no tickets were being sold. The DVC rep also told me that my current passes would keep their original expiration date, which I hope is not true.

when was your expiration date?

 

[MusicalAstronaut]

I have two DVC gold AP's that expired in May. They are no longer showing in my account under tickets, but when I go to the AP page and select renew I can see they are still in there. The only renew option is for the Platinum pass, and it looks like it is the full cost, not renewal cost. Are they currently selling Platinum APs? Has anyone been able to purchase a Gold renewal pass?

I called the AP hotline the day that ticket sales were halted and I was told that I had to call DVC because only they can sell me the DVC Gold passes. After an hour on hold with DVC I was told no tickets were being sold. The DVC rep also told me that my current passes would keep their original expiration date, which I hope is not true.

My AP's expired May 10th. They're still showing under my account and so is the option to renew. I got all the way to the "Confirm" button before bailing. It's still showing me the "discounted" price ($1080, JFC) as what I'd pay. I'm curious how long that'll last. Of course there's no way I'm paying the same price for my pass when it's clearly a much more limited ticket now, but the option is still there. I wonder if yours is different because it's a DVC pass?

 

[Sre]

it is an option because I did it. You can call again.

So when I saw this thread I had my travel buddy call for our AP's because both expired during closure and we wanted to make sure we were flagged as wanting the Extension. CM told us that extension was the default that everyones AP is set to, and that Cancellation was where she would have to make the special note. Also told still no date, but hoping to do it before July 11th (not helpful for the reservation system). If we end up not being able to go during our resort stay because of AP tomfoolery we will be very upset.

 

[yulilin3]

My AP's expired May 10th. They're still showing under my account and so is the option to renew. I got all the way to the "Confirm" button before bailing. It's still showing me the "discounted" price ($1080, JFC) as what I'd pay. I'm curious how long that'll last. Of course there's no way I'm paying the same price for my pass when it's clearly a much more limited ticket now, but the option is still there. I wonder if yours is different because it's a DVC pass?

you can renew at the discounted renewal rate up until 30 days after they expire, so for you that will be tomorrow

 

[yulilin3]

This is what I did, and I have called 3 times at different stages to make sure I'm covered
My and my kids AP expired May 14th. Back in April I called when the first wording of extension/refund was out and made a note that I wanted all of them extended, the CM put the note in
Then I renewed my Gold AP to Silver, I called and made sure with the extension I would get at least 7 weeks of extension (I count the 2 weeks of Gold blackout dates just in case) under Gold rules, meaning Gold is NOT blocked out for June, July, August. The CM said that was correct my extension would be for the AP I had when the closure happened until the day my AP expires
Then yesterday I renewed both of my kids, again same thing, I called to make sure and she said yes, the extension would be under Gold rules and after those days my silver will kick in
I still had 1 month left to pay for the Gold one so once the system reopens I should see those gold days be added and my new silver will have a new date (right now it's showing as valid until May 14 2021)

 

[TexasErin]

So when I saw this thread I had my travel buddy call for our AP's because both expired during closure and we wanted to make sure we were flagged as wanting the Extension. CM told us that extension was the default that everyones AP is set to, and that Cancellation was where she would have to make the special note. Also told still no date, but hoping to do it before July 11th (not helpful for the reservation system). If we end up not being able to go during our resort stay because of AP tomfoolery we will be very upset.

This is getting ridiculous. I know Disney has a lot of issues to figure out and there are a lot of moving pieces. I understand all of that, I really do. However sitting around waiting for my gold AP that expired yesterday to be extended when my rescheduled May trip starts July 10 (DVC resort) and hoping that the delay in AP extensions doesn’t cause us to miss out on park reservations is making me worry. We are theme park commandos. I have been so excited to get to try ROTR and MMRR, but now I’m holding out little hope.

We had a couple of nights scheduled at Gran Destino. Knowing that our reservation booked a long time ago will probably be canceled due to the NBA also makes me a lot less likely to cut Disney any slack.

 

[Sre]

This is what I did, and I have called 3 times at different stages to make sure I'm covered
My and my kids AP expired May 14th. Back in April I called when the first wording of extension/refund was out and made a note that I wanted all of them extended, the CM put the note in
Then I renewed my Gold AP to Silver, I called and made sure with the extension I would get at least 7 weeks of extension (I count the 2 weeks of Gold blackout dates just in case) under Gold rules, meaning Gold is NOT blocked out for June, July, August. The CM said that was correct my extension would be for the AP I had when the closure happened until the day my AP expires
Then yesterday I renewed both of my kids, again same thing, I called to make sure and she said yes, the extension would be under Gold rules and after those days my silver will kick in
I still had 1 month left to pay for the Gold one so once the system reopens I should see those gold days be added and my new silver will have a new date (right now it's showing as valid until May 14 2021)

I'll probably end up calling again to see if we get different info from our original call, but the extra stress is killing us lol, we didn't plan on extending these passes since we were gonna take a break from Disney until the 2021 50th celebration plans were more solidified. Our March Trip became a May Birthday Trip, which became a June Trip and now we're at a July 10-16th Trip. Hotel stress was relieved once people were confirmed being moved but now all the stress is landing squarely on AP protocols.

 

[yulilin3]

I'll probably end up calling again to see if we get different info from our original call, but the extra stress is killing us lol, we didn't plan on extending these passes since we were gonna take a break from Disney until the 2021 50th celebration plans were more solidified. Our March Trip became a May Birthday Trip, which became a June Trip and now we're at a July 10-16th Trip. Hotel stress was relieved once people were confirmed being moved but now all the stress is landing squarely on AP protocols.

it is pretty ridiculous, imho
I have been trying to make a reservation to SW, the system is crap and the phone line just told me the wait time is 1505 minutes
this is SW, a tiny park with a fraction of visitors. We all know how regular Disney reservation pages go, if it works perfectly I will be extremely surprised, but I'm not counting on it, especially since they have been working with just a minimal amount of people

 

[HockeyMomNH]

This is what I did, and I have called 3 times at different stages to make sure I'm covered
My and my kids AP expired May 14th. Back in April I called when the first wording of extension/refund was out and made a note that I wanted all of them extended, the CM put the note in
Then I renewed my Gold AP to Silver, I called and made sure with the extension I would get at least 7 weeks of extension (I count the 2 weeks of Gold blackout dates just in case) under Gold rules, meaning Gold is NOT blocked out for June, July, August. The CM said that was correct my extension would be for the AP I had when the closure happened until the day my AP expires
Then yesterday I renewed both of my kids, again same thing, I called to make sure and she said yes, the extension would be under Gold rules and after those days my silver will kick in
I still had 1 month left to pay for the Gold one so once the system reopens I should see those gold days be added and my new silver will have a new date (right now it's showing as valid until May 14 2021)

Are you saying that you were able to call and renew yesterday? My passes expired on May 11th. I only want to do a renewal if the new pass will start on the extended date and not on May 11th, otherwise it makes more sense for us to wait and do new passes that will start on the date of our next trip. We are not local so I get passes to cover a few trips at a time.

 

[yulilin3]

Are you saying that you were able to call and renew yesterday? My passes expired on May 11th. I only want to do a renewal if the new pass will start on the extended date and not on May 11th, otherwise it makes more sense for us to wait and do new passes that will start on the date of our next trip. We are not local so I get passes to cover a few trips at a time.

I called to make sure my renewal date would change once the extension was posted.
So I renewed my kids ap yesterday, they still show original renewal dates (May 14 2020-2021)) but the CM reassured me that once the extension is announced my old Gold AP will show the new date and my new Silver AP will show the new date
I just didn't want to be caught with them saying "well you didn't renew so your ap is no longer active right now"

 

[HockeyMomNH]

I called to make sure my renewal date would change once the extension was posted.
So I renewed my kids ap yesterday, they still show original renewal dates (May 14 2020-2021)) but the CM reassured me that once the extension is announced my old Gold AP will show the new date and my new Silver AP will show the new date
I just didn't want to be caught with them saying "well you didn't renew so your ap is no longer active right now"

Ok, I'm going to have to call DVC again, I guess. Thanks for the info.

 

[PrincessV]

I've shared my weird AP situation elsewhere, but since I'm now following along here, too, thought I'd add it...

Silver AP on monthly payments expired Mar. 23, but I renewed and upgraded to Gold in Jan. - I moved it to Gold for only two reasons: to have PP for an April trip, and to visit parks over July 4th. Because I renewed in Jan with monthly payments, three payments had already been made by the time they closed the parks and halted payments. So I currently am in $150 for a Gold AP renewal I 1. haven't been able to use yet, 2. couldn't/can't use for the only reasons I upgrade to the Gold level, and 3. do not intend to use for the foreseeable future.

I called VIPassholder twice at the beginning of all this and asked that my renewal simply be canceled and the payments already taken out be refunded. Both times I was told they were not authorized to do that, but the second time I was encouraged to email Guest Services. I did that, and received a reply that VIPassholder would handle that for me. I replied to that saying VIPassholder told me I needed to contact GS, and got another reply saying they would pass it along, "However, please know I have requested their assistance with other Guests and it has been over three weeks with no response. "

At that point, I called VIPassholder again, explained my situation again, was told they can't do a cancellation - again - and I asked them to just note I want the postponed payments and extension. I had way too much on my plate and couldn't deal with AP stuff anymore. Done. Weeks later, I got a call & email from someone in GS saying they received my email requesting cancellation & refund, but saw the note on my account asking for postponement/extension - which did I want? I replied that I really wanted to cancel and get a refund for the money they already took, but if that was not possible, I'll take the extension. I was assured that my requests would be noted on my account, but nothing would actually happen until parks open.

So as of now, I have NO idea what's going to happen! I assume I'll either have no AP and see a refund, or payments will resume and I'll see a new expiration date. We shall see...

 

[MusicalAstronaut]

you can renew at the discounted renewal rate up until 30 days after they expire, so for you that will be tomorrow

That's what I figured. I still don't think I'm going to renew, even though it'll suck to buy it new. But I think I'm going to ride it out until 2021 and then buy again instead of trying to go back past the extension. Besides, we're saving up for a house so it's the best move for me anyway. Disney gets a lot of my money!