The first time was fine, no problems, nice crew, etc.
Second time, the flight attendants were rude, there was a "problem" with the plane after everyone boarded and we had to get off and wait for them to take a plane out of the hangar, have it stocked with beverages, etc. and then we finally were allowed to board and take off. After we landed in Baltimore, we waited over an hour and half for our luggage. The crowd was getting ugly by that time, let me tell ya. It was not a pretty scene! The fact that we weren't kept informed had us upset more than anything else. I am glad that they had us change planes, I would NOT have wanted to fly a plane that was unsafe.
I now prefer Delta out of Richmond when the fare is reasonable or SouthWest.