PrincessMommy75
Earning My Ears
- Joined
- Sep 1, 2007
- Messages
- 31
I just talked to IT again and was again told that I cannot link PAP's until they are activated (used at least once). I was told that if the will call confirmation # is linked to a resort reservation, then maybe that's how people are getting their AP's linked to MDE. So for those of you who linked AP's did you have your will call # linked to a reservation first?
I was also told that my personalization of magic bands disappeared from MDE because they weren't supposed to be released for Nov yet and that I'll be able to customize them starting 28 days before arrival, until 10 days before arrival. I asked how a friend of mine was able to customize hers yesterday for her Dec trip and how dozens of people online have been able to customize theirs for Nov & Dec and he said he wasn't sure but that they shouldn't have been able to. He told me I should wait to receive an invite, 28 days before arrival, in order to customize my magic bands
I called IT back a little while later (a different # too) and was told by that CM that I am eligible to customize & receive magic bands but for some reason, the system dropped them. The CM said that he and his colleague were both unable to get them to appear in my account and they didn't know why. He said I may have to wait for them to reappear. In the meantime, he's going to escalate the IT ticket to see if someone higher up or with more experience can help.
If I can't get FP+, I'd at least like to have customized bands.
I had the exact same experience today and I'm beyond annoyed. Please let me know if you find out how to fix this problem. Thanks!