One hour and thirty minutes, 3 reps...
After giving my reasons why this change was ridiculous: when I reserved AND purchased this package I was told I would be able to opt out of FP+, the fact that now not only are those staying off site able to pull more FP's, or FP's at different parks per day but other Disney resorts were as well, we would no longer be able to tour with friends staying onsite, the countless hours HOURS!!, I have put in researching a hotel/how to use FP+/etc, the fact that I was informed of this decision by finding it myself and not by Disney- especially when you have to make resort changes within 48 hours and employees were notified TODAY of changes taking place in 48 hours which would effect my stay
and the ONLY resolution I wanted was to have a KTTW that is being issued at all other Disney resorts issued to me on Thursday Nov. 14, the same cards being issued tomorrow at POP and the same cards being issued on Nov. 20. That's it. No refund, no extra FP+, no free tshirt!
I was told no. Disney is unable to comply with my request. The rep I spoke to, I have to say was on my side and seemed to understand. I think his hands were completely tied. He placed me on hold twice to call POP and speak to management there, both times no. Disney is unrolling this phase and they are not going backwards. Not for 5 regular KTTW cards.
My options were to: Switch resorts to either AS Music for a small refund in price and no change fee or upgrade to PO-Riverside for $384.35. Oh yeah did I mention I have two rooms reserved?
I was so upset and really after researching hotels and their pros and cons and everything else I felt under the gun to make a decision in 5 minutes at 11:30pm. I told him exactly what I thought about that and he said he will change anything tomorrow for no fees, so at least there is that.
Not sure what I am going to do. Probably switch resorts. Guess I will be looking at AS Music tonight. Cannot believe I have spent hours researching and planning over the last 6 months to have to do it all over again.