Absolutely unacceptable

I'm not sure about a standard room agreement but when you purchase DVC at AKV, if specifically states that there is no guarantee there will be animals on the savanna.

There's also no guarantee that the monorail will be running.

The point is, there are key attracting factors for all resorts, and if one of these things doesn't exist, then people want to be able to plan accordingly.

(The following is not an address to you in particular, Reddog)

Does everyone stay at the resorts for the same reasons? No. But there is no reason to bash someone or make a mockery of their concerns just because their views differ from yours.
 
Personally is the key word. Personally, I think those who feel it is "absolutely unacceptable" are entitled to their opinions.

Sure, people are welcome to let something like this ruin their trip if that's how they feel. Not me though.
 
Sure, people are welcome to let something like this ruin their trip if that's how they feel. Not me though.

Yippee for you. No one has said their trip is ruined. They have said they are disappointed.


Why is it people are having a problem with those who are expressing their feelings about this? We are all different. I'm sure there are things that bother the naysayers that others would see as no problem. Everyone does not have to think the same way.
 
For what its worth, heres what I would do...
At this point you cant cancel because of monetary penalties, besides, who wants to cancel, your excited to go to Disney !!
But I would call the resort and complain, you booked a Disney Monorail Resort, as they advertise it, you pay a premium for that service and it wont be functioning for almost 50% of the time you are there because of a planned work activity (not an unplanned breakdown), how are they going to compensate you for not delivering all the "paid for" services. You know they are not going to change the construction schedule, progress has to happen. I would let them know how dissapointed I am as a paying customer who was not notified by them of this work activity, because it does impact your planning and overall experience. I would expect some type of discount off the daily room fee. When they decline, demand to talk to a manager, and keep going up. Disney really is a good customer service business and I bet if you position yourself right and be professional and courteous (no yelling and screaming) you should get something back........just a thought

I'm not sure about a standard room agreement but when you purchase DVC at AKV, if specifically states that there is no guarantee there will be animals on the savanna.

^ This.

When you make a reservation, it's in the terms and conditions that, at any time and for any reason, an amenity or service may be changed, limited, added, or removed. The change in the monorail service falls under this catagory.

And as it was stated earlier, part of the price of staying at the hotel isn't just the monorail, it's the resort itself, it's location, and ALL of the services. The reason these resorts are so expensive is because of the monorail, the full-service, high-desirability dining options, the closeness to the most desired park, the views of said park, even the historical value of the hotel (the Poly was where John Lennon signed the paperwork to end The Beatles...). It's the same reason a hotel that overlooks the animals on the savanna is expensive, the same reason the hotel with the view of MGM is so expensive, the same reason the one in walking distance to EPCOT is so expensive... Because what the hotel offers on a whole, even if one part of it isn't functioning as you'd like.

Wear and tear, damage, and general need requires that the monorail will have to be repaired at some point. The nature of the service is that it's not like a bus on a road where you can just re-route around construction, it means that if work has to be done, the service has to be haulted, sometimes suddenly and with little-to-no notice. If Disney was saying that the monorail was completely closed, they were offering no substitutions and in no way changing their transportation options, and the change was going to be in effect indefinately, then I'd understand why people would be upset. But Disney has worked to accomidate, the best way that the situation allows, the change in transportation and in a month, you'll never know it had to happen.

But in all honesty, Disney doesn't discounted park tickets when a Mountain goes down for repair, scheduled or otherwise, nor do they give refunds to people who come into the park to find out they can't get onto Soarin, nor do they discount vacation packages when there's a change in a show. When Fantasmic! and the night parade were closed within weeks of my trip, I didn't get my money back despite the fact that people who were there a week after I was got to see both shows and paid just the same amount of money I did. When Splash Mtn is closed, it's closed. Tickets aren't cheaper, they don't open up Splash Hill, they don't let you ride another ride twice, it's just not there as an option. They shouldn't need to give money or discounts simply because this time it's a monorail issue considering that other options have been made available and, by all accounts, have been handling the issue just fine.

I'm sure it's a hassle, but it's not the ruining of a vacation. Most of us Disney commoners who stay at just values or mods and are limited to only a bus can attest to this. ;)
 

Yippee for you. No one has said their trip is ruined. They have said they are disappointed.


Why is it people are having a problem with those who are expressing their feelings about this? We are all different. I'm sure there are things that bother the naysayers that others would see as no problem. Everyone does not have to think the same way.

I've said that in other threads (not about the monorail). You can't help feel the way you feel.

However, when you express those feeling in such strong terms (Absolutely Unacceptable) you have to expect equally strong responses.
 
Yippee for you. No one has said their trip is ruined. They have said they are disappointed.

Definitely yippee for me! :)

Yes, in my world, there is quite a gap between disappointing and absolutely unacceptable.

Why is it people are having a problem with those who are expressing their feelings about this? We are all different. I'm sure there are things that bother the naysayers that others would see as no problem. Everyone does not have to think the same way.

No, they don't, but we are all free to chime in with our opinions too.
 
Yippee for you. No one has said their trip is ruined. They have said they are disappointed.


Why is it people are having a problem with those who are expressing their feelings about this? We are all different. I'm sure there are things that bother the naysayers that others would see as no problem. Everyone does not have to think the same way.

LOL because this is the dis board.

You are never, ever allowed to express frustration or any thing but zippa dee do dah feelings for disney. If you do you will be told some very standard responses.

1) You should kiss the ground mickey walks on for being privileged enough to go to disney. There are starving children in Africa who will kill for the chance.

2) You are totally wrong for your feelings and any criticism of the mouse or once again any feelings what soever outside of "thankyougod for allowing me in" translates to the dissers as "a ruin" trip.

3) YOU are some how at fault, if you had done your research you would have known not to expect much from disney world.

Never ever expect objective criticism here. Helpful information, Yes? objectivity? No. check out tripadvisors for that.
 
/
I'm not sure about a standard room agreement but when you purchase DVC at AKV, if specifically states that there is no guarantee there will be animals on the savanna.

True but you do get charge extra points for certain levels. If I book a savanah view and pay the extra points for that view and then check in to be told "no animals"/. You better believe I will be raising He double hockey sticks, at the very least I'm asking for a reduction in my points.

. If I pay for a MK view at BLT, I'd better be able to see the MK from my view. The natural assumption IMO is that I will be able to see MK. Now if they are doing construction and my view is blocked, yes once again I'm demanding a reduction in points.

In general, I want what I pay for.
 
LOL because this is the dis board.

You are never, ever allowed to express frustration or any thing but zippa dee do dah feelings for disney. If you do you will be told some very standard responses.

1) You should kiss the ground mickey walks on for being privileged enough to go to disney. There are starving children in Africa who will kill for the chance.

2) You are totally wrong for your feelings and any criticism of the mouse or once again any feelings what soever outside of "thankyougod for allowing me in" translates to the dissers as "a ruin" trip.

3) YOU are some how at fault, if you had done your research you would have known not to expect much from disney world.

Never ever expect objective criticism here. Helpful information, Yes? objectivity? No. check out tripadvisors for that.

:lmao: :thumbsup2
 
I would also be upset about having a reserved room on the monorail loop & then having the monorail not being in service while I'm there.

However, I would think the Poly would be the best resort to be at in this particular situation - you can walk to the TTC & pick up the EPCOT monorail. Plus, you'll have a resort boat that goes from the Poly to the MK as well.

Or I would try to switch my reservation to one of the EPCOT resorts.

:thumbsup2 I agree. And I also agree that once they were aware of the construction schedule, they should have done a courtesy notice to those who were booked at the MK monorail resorts. Part of the premium cost of the deluxe monorail resorts is the monorail itself. Even though it's not shutting completely down, those guests should be notified of the limited schedule.
 
I'm not sure about a standard room agreement but when you purchase DVC at AKV, if specifically states that there is no guarantee there will be animals on the savanna.

I own at Kidani, and if I used extra points to reserve a savannah view room and then there were no animals, I would expect some sort of compensation equal to the point difference between savannah and non savannah - and despite what the co tract says, I am sure they would accommodate me.
And if there were ever a time when the animals were permanently removed, I would expect my Mai tenance to be adjusted since we pay more than the other resorts specifically to pay for the upkeep of the savannah animals.
 
I personally agree...but I'm not a fan of the monorail in general. I'd like to stay at the poly sometime because it's so pretty, but I'm very happy being at BC and walking into Epcot, or at AKL and relaxing with the African wildlife or a drumming in the evening.
But, as a business person, if I have a customer who specifically complains that she books Poly primarily for the monorail, i will do something to make sure she feels taken care of. Something like a 3 ride FP - the type they gave out in give a day get a day, would probably make for happy customers and cost WDW nothing.
The number they'd actual give out would be minimal because I really don't think the majority of guests will be pounding on the concierge desk over the monorail being unavailable during the times of day that they aren't that busy.

That's not unreasonable.
Some of the compensation being suggested here seems to be financial, e.g. costing (ultimately us) money.
 
Yippee for you. No one has said their trip is ruined. They have said they are disappointed.


Why is it people are having a problem with those who are expressing their feelings about this? We are all different. I'm sure there are things that bother the naysayers that others would see as no problem. Everyone does not have to think the same way.

That is what I don't get. Lately there seems to be a lot of people on these boards ready to mock people, or insult them, for not seeing things the way that they do.

Would I let the monorail being down ruin my vacation? No. But would it put a damper on it? Yes. It actually is and I am staying at Coronado Springs. I love to just ride the resort monorail around and listen to the spiel. I can deal without all of that, but then again, I did not book a monorail resort hoping to be able to use that monorail to get where I wanted to go.

People need to cut each other a bit of slack for not seeing things the same way.
 
I've only read a few post on this thread, and this may have been discussed several times before, but why can't they (during the down time), at least run the Monorail to the Poly and then back in reverse to the MK. It's my understanding that there's a pilots control on both ends. Obviously, there must be a logistical issue.

Not safe.
 
Sorry Goof, I think that is a huge cop out. No we are not the only ones who classify them as monorail resorts. ever TA I've ever used including AAA touts the ease and fun of using the MONORAIL. I have yet to have one who said "and it will be fun to ride the bus" :confused3

this is just my opinion. the ease of the monorail is a big factor for many folks coughing up the extra dough to stay at certain resorts. pretending that the buses are a "just as good" option is silly to me.

Then those Travel Agents, including AAA, aren't fully doing their jobs. There are four major and two minor theme parks at Walt Disney World, and the Magic Kingdom-area resorts are among the few that provide MULTIPLE ways of getting to the adjacent theme park. RARELY are any of those methods, a bus except in extreme cases like this one.
 
For what its worth, heres what I would do...
At this point you cant cancel because of monetary penalties, besides, who wants to cancel, your excited to go to Disney !!
But I would call the resort and complain, you booked a Disney Monorail Resort, as they advertise it, you pay a premium for that service and it wont be functioning for almost 50% of the time you are there because of a planned work activity (not an unplanned breakdown), how are they going to compensate you for not delivering all the "paid for" services. You know they are not going to change the construction schedule, progress has to happen. I would let them know how dissapointed I am as a paying customer who was not notified by them of this work activity, because it does impact your planning and overall experience. I would expect some type of discount off the daily room fee. When they decline, demand to talk to a manager, and keep going up. Disney really is a good customer service business and I bet if you position yourself right and be professional and courteous (no yelling and screaming) you should get something back........just a thought

Does it really affect (and who ever turned impact into a verb, anyway) anyone as severely as this poster claims? Is there any guest who intends to stay at a Magic Kingdom-area resort and JUST ride the monorail loop around Seven Seas Lagoon for six and a half hours a day, every day, their entire stay?

It would be different if one were sleeping on the monorail. Then I could see expecting a discount on the rate. But the monorail ISN'T the resort.
 
It would not make me happy to stay at a MK resort and have the monorail not operating during those times each day that I was there.

I'd probably just take the boat transportation, but considering that the monorail will be closed 11am-6pm, the boats will be pretty busy, I'd think.

Maybe get up early on the day you want to go to MK and head back to the resort around 11am.

How would you get from a monorail resort to Epcot if the MK monorail is closed, if not by monorail? (other than to drive or take the bus).
 
Op, by all means register your complaint with management at the poly. I also suggest a written complaint to the appropriate general manager upon your return detailing the inconveniences you endured. In the mean time try to make the best of it and enjoy, as best you can, your vacation.
 





New Posts









Receive up to $1,000 in Onboard Credit and a Gift Basket!
That’s right — when you book your Disney Cruise with Dreams Unlimited Travel, you’ll receive incredible shipboard credits to spend during your vacation!
CLICK HERE













DIS Facebook DIS youtube DIS Instagram DIS Pinterest

Back
Top