Hi. I haven't been selling on E-Bay very long and things we going well until yesterday.
On May 5, an auction ended. I send the buyer an invoice. She replied that she would be paying soon. Four days later, I sent a reminder. Every three or four days I sent an E-mail asking if she still wanted this item. The last E-mail I sent said that I was going to have to file a NPB form and relist the item, which I did.
My terms of auction state payment within 10 days, which I have extended a few times for buyers who have stayed in contact with me. This buyer never responded to reminders and E-mails.
Was I right to post NFB saying "Many attempts to contact. No response. Tried to be patient. Totally ignored me." Within 10 minutes of posting the NFB, I had one saying "Poor communication skills. Would not recommend this seller."
She then sent me an E-mail (the first received) saying "You must be certifiable...I did not receive emails from you and now this! Go away!" My reply was "You're right, I'm nuts. I did not send an invoice, reminders, or E-mails (however, I have copies). You also did not know you were the winner of this auction."
She then left a reply to the NFB saying "Seller is not rational emailed me after leaving feedback. Avoid this seller."
This is the first NFB I have received and I was shocked. Did I handle this situation correctly? BTW, the buyer as FB of +485 and -8 (all as a seller and not shipping the item or contacting the buyer - some old, some recent).
Becky