parkers*momma
**This spot reserved for something witty that I ma
- Joined
- Jul 21, 2008
- Messages
- 2,218
Is it just me or does Disney music stink?
So with the airline tickets in my trusty Orlando Vacation folder. It is time to get my beloved Grumpy on the resort reservation. Up to this point, I havent had to call Disney Vacations since September 2008. So I am way behind learning they have changed their phone service. Now, Ill be honest and I am not real good about change at all especially change that is not for the better. Definitely the case of the new phone system for reservations. Question, press number .Question, press number .Question, press number .Question, press number .Question, press number .
Ok already .Let me talk to a real live human being!
Im up bright and early on Feb.28th to add darlin Grumpy to the reservation. I put on a pot of coffee, fill a cup full of java and set about to get him on the ressie before I have to head to work at 9am. I answer all the MANY senseless questions and am finally put on hold. Isnt calling Disney a wonderful thing to do in the morning? I get to feel the magic even though It is snowing and blowing outside. There is positively nothing like starting your day in a quiet house, a nice cup of coffee and listening to wonderful Disney music. Sort of gives you a magical feeling all day. As the clock ticks away I continue to the wonderful music while remembering days gone-by from our most recent trip. Tick tock tick tock another cup of coffee and three more songs I find myself singing too. The dog is looking at me like I am crazy because my singing skills are best left in a brown paper bag(I cant carry a note if it was handed to me in a brown paper bag!) Im totally amazed he isnt howling but being the obedient dog that he is he runs to his bed and hides from my rendition of Its a Small World.
Tick tock .tick tock still no Cast member but thats ok, the music has started from the beginning so I get hear it all over again. Tick tock tick tock ok, Ive got to start getting ready for work. Now I am torn between getting ready for work which means I have to hang up the phone or stay on the line and be late for work. At this point, I am on the phone for 45 minutes and just know that if I hang up, I would have been the next person they would have answered the phone for. So I decide to take the phone with me as I wash my hair. Putting the phone on speaker I proceed with washing my hair. About ½ way into washing my hair I have a great lather going on the music stops and a cheerful voice says Thank you for calling Disney, May I help you?. Fumbling to grab a towel and the phone at the same time, soap gets in my eyes and I drop the phone! I swear, lathered hands combined with a round edge phone becomes a torpedo of destruction. The phone bounces off the top of my foot slams to the phone. Now hopping on one foot with soap in my eyes (saying a few choice words from the pain) I grab the towel with one hand and go for the phone with the other. NEVER should a defenseless cheap cordless phone be put through such turmoil. I pick up the phone as I am wiping the soap from my eyes all the while saying hello .Hello HELLO?!?!?! NOTHING! The phone is dead. The poor thing died a on ceramic tile! With the phone in my hand, the back under the sink and the battery laying by the commode I don't know if I should laugh hysterically or cry. At least it was a quick painless death for the phone but I cant say so much for my foot! Sighhhhhh now I will have to start all over again. But not today, I have to get ready for work.
I know better than to even try to get Disney Reservation on the new phone later that day after work, so I decide to start fresh on Monday. If you think setting on the phone for a long time in the morning is something .try sitting on hold on a Saturday at 5pm, you can literally see yourself age. Nothing good can come from that. Since Sunday is a sleep in day and I just couldnt see giving that up, I decided to wait until Monday to call Disney. On Monday the ritual begins again, and again for over an hour I listen to mediocre Disney Music. Notice I said mediocre it because you can only listen to the songs over and over again. All week I tried (heaven help me when that phone bill comes in) and I never got the chance to talk to a real live person. Im so good at calling WDW now that I can answer #1, yes, yes, yes, yes, XXX-XXX-XXXX just as soon as the question starts to be asked.
By Friday, my day off that week I am literally sick of Disney Music but I need to get Grumpy on the ressie. Forget the coffee, forget the shower, forget getting dressed, and forget combing my hair .I NEED to get this done today. So I am now Mrs. Grumpy (no coffee does this to me) who just happens to be in her Tinkerbelle jammies, smelly, and looking like Medusa. With the vow of all vows by goodness I WAS going to get Grumpy on the ressie today. I dial the number and say 1, yes, yes, yes, yes, XXX-XXX-XXXX and start the ritual of listening to the rancid Disney Music. Finally a real live breathing talking Cast Member gets me off hold and saves whatever lil sanity I have left. I explain to this real live breathing talking Cast Member that I need to add Grumpy to the ressie. Not a problem, hold for a minute while I get him added. Tick tock .tick tock .tick tock .hmmmm this is taking a long time ..tick tock .tick tock .tick tock. Finally the real live breathing talking Cast Member comes back on the phone. Im sorry, our system seems to have gone down. I cant add him to the reservation at this time. Could you please call back? I the phone almost went sailing across the room! Taking in a very DEEP breath and letting it out, I say I can call back but could you do me a favor in the mean time?? Please change the hold music because the magic of hearing it has left forever! Hahahaha
So I decided I would give up and try on my next day off. Which was this past Saturday morning. Never mind that my 16 year old had 7 of his friends over for a night of Halo which none of them even bothered going to sleep until 8am Saturday Morning. Im a light sleeper so light that the dog walking across the floor wakes me up. So with 8-16 year old boys being 16 year old boys, there wasnt much sleep for me. But Im up, cup of java in hand and dialing the trust Disney number. A quick press of 1, a yes, yes, yes, yes and a XXX-XXX-XXXX and the music starts. Nope they didnt change it. I guess they are saving all the magic for when we arrive at our resort and the parks. But at this point, just getting Grumpy on the ressie would be magical.
In a very short time, Disney short that is .20 mintes, I have a Coleen on the phone.
Coleen: Thank you for calling Disney, how may I help you?
Me: Good morning, Id like to add my Dh-Grumpy to the our reservation.
Coleen: I would be happy to add him, your home phone number please.
Me: XXX-XXX-XXXX
Coleen: just one moment please while I pull up the reservation.
At this point fear wells up in me what is going to happen today? Is the phone going to go dead? Will the reservation system be down? Will a giant earthquake happen in NW Ohio and knock all the phone lines down?
Coleen: Hes all set. I have him listed on your reservation. Is there anything else I can help you with today?
Me: (Bewildered) Hes on the reservation? That quick? Everything is good to go?
Coleen: (Chuckling) Yes, he is on the reservation. Is there anything else I can help you with today?
Me: (Astonished) Heavens no, I dont want to push my luck. I really REALLY appreciate you getting him on the reservation as effortlessly as you did. Im all set!!
Coleen: Great! Have a magical day!
Wahoooo! Grumpy is going to Disney with us!!!
So with the airline tickets in my trusty Orlando Vacation folder. It is time to get my beloved Grumpy on the resort reservation. Up to this point, I havent had to call Disney Vacations since September 2008. So I am way behind learning they have changed their phone service. Now, Ill be honest and I am not real good about change at all especially change that is not for the better. Definitely the case of the new phone system for reservations. Question, press number .Question, press number .Question, press number .Question, press number .Question, press number .
Ok already .Let me talk to a real live human being!
Im up bright and early on Feb.28th to add darlin Grumpy to the reservation. I put on a pot of coffee, fill a cup full of java and set about to get him on the ressie before I have to head to work at 9am. I answer all the MANY senseless questions and am finally put on hold. Isnt calling Disney a wonderful thing to do in the morning? I get to feel the magic even though It is snowing and blowing outside. There is positively nothing like starting your day in a quiet house, a nice cup of coffee and listening to wonderful Disney music. Sort of gives you a magical feeling all day. As the clock ticks away I continue to the wonderful music while remembering days gone-by from our most recent trip. Tick tock tick tock another cup of coffee and three more songs I find myself singing too. The dog is looking at me like I am crazy because my singing skills are best left in a brown paper bag(I cant carry a note if it was handed to me in a brown paper bag!) Im totally amazed he isnt howling but being the obedient dog that he is he runs to his bed and hides from my rendition of Its a Small World.
Tick tock .tick tock still no Cast member but thats ok, the music has started from the beginning so I get hear it all over again. Tick tock tick tock ok, Ive got to start getting ready for work. Now I am torn between getting ready for work which means I have to hang up the phone or stay on the line and be late for work. At this point, I am on the phone for 45 minutes and just know that if I hang up, I would have been the next person they would have answered the phone for. So I decide to take the phone with me as I wash my hair. Putting the phone on speaker I proceed with washing my hair. About ½ way into washing my hair I have a great lather going on the music stops and a cheerful voice says Thank you for calling Disney, May I help you?. Fumbling to grab a towel and the phone at the same time, soap gets in my eyes and I drop the phone! I swear, lathered hands combined with a round edge phone becomes a torpedo of destruction. The phone bounces off the top of my foot slams to the phone. Now hopping on one foot with soap in my eyes (saying a few choice words from the pain) I grab the towel with one hand and go for the phone with the other. NEVER should a defenseless cheap cordless phone be put through such turmoil. I pick up the phone as I am wiping the soap from my eyes all the while saying hello .Hello HELLO?!?!?! NOTHING! The phone is dead. The poor thing died a on ceramic tile! With the phone in my hand, the back under the sink and the battery laying by the commode I don't know if I should laugh hysterically or cry. At least it was a quick painless death for the phone but I cant say so much for my foot! Sighhhhhh now I will have to start all over again. But not today, I have to get ready for work.
I know better than to even try to get Disney Reservation on the new phone later that day after work, so I decide to start fresh on Monday. If you think setting on the phone for a long time in the morning is something .try sitting on hold on a Saturday at 5pm, you can literally see yourself age. Nothing good can come from that. Since Sunday is a sleep in day and I just couldnt see giving that up, I decided to wait until Monday to call Disney. On Monday the ritual begins again, and again for over an hour I listen to mediocre Disney Music. Notice I said mediocre it because you can only listen to the songs over and over again. All week I tried (heaven help me when that phone bill comes in) and I never got the chance to talk to a real live person. Im so good at calling WDW now that I can answer #1, yes, yes, yes, yes, XXX-XXX-XXXX just as soon as the question starts to be asked.
By Friday, my day off that week I am literally sick of Disney Music but I need to get Grumpy on the ressie. Forget the coffee, forget the shower, forget getting dressed, and forget combing my hair .I NEED to get this done today. So I am now Mrs. Grumpy (no coffee does this to me) who just happens to be in her Tinkerbelle jammies, smelly, and looking like Medusa. With the vow of all vows by goodness I WAS going to get Grumpy on the ressie today. I dial the number and say 1, yes, yes, yes, yes, XXX-XXX-XXXX and start the ritual of listening to the rancid Disney Music. Finally a real live breathing talking Cast Member gets me off hold and saves whatever lil sanity I have left. I explain to this real live breathing talking Cast Member that I need to add Grumpy to the ressie. Not a problem, hold for a minute while I get him added. Tick tock .tick tock .tick tock .hmmmm this is taking a long time ..tick tock .tick tock .tick tock. Finally the real live breathing talking Cast Member comes back on the phone. Im sorry, our system seems to have gone down. I cant add him to the reservation at this time. Could you please call back? I the phone almost went sailing across the room! Taking in a very DEEP breath and letting it out, I say I can call back but could you do me a favor in the mean time?? Please change the hold music because the magic of hearing it has left forever! Hahahaha
So I decided I would give up and try on my next day off. Which was this past Saturday morning. Never mind that my 16 year old had 7 of his friends over for a night of Halo which none of them even bothered going to sleep until 8am Saturday Morning. Im a light sleeper so light that the dog walking across the floor wakes me up. So with 8-16 year old boys being 16 year old boys, there wasnt much sleep for me. But Im up, cup of java in hand and dialing the trust Disney number. A quick press of 1, a yes, yes, yes, yes and a XXX-XXX-XXXX and the music starts. Nope they didnt change it. I guess they are saving all the magic for when we arrive at our resort and the parks. But at this point, just getting Grumpy on the ressie would be magical.
In a very short time, Disney short that is .20 mintes, I have a Coleen on the phone.
Coleen: Thank you for calling Disney, how may I help you?
Me: Good morning, Id like to add my Dh-Grumpy to the our reservation.
Coleen: I would be happy to add him, your home phone number please.
Me: XXX-XXX-XXXX
Coleen: just one moment please while I pull up the reservation.
At this point fear wells up in me what is going to happen today? Is the phone going to go dead? Will the reservation system be down? Will a giant earthquake happen in NW Ohio and knock all the phone lines down?
Coleen: Hes all set. I have him listed on your reservation. Is there anything else I can help you with today?
Me: (Bewildered) Hes on the reservation? That quick? Everything is good to go?
Coleen: (Chuckling) Yes, he is on the reservation. Is there anything else I can help you with today?
Me: (Astonished) Heavens no, I dont want to push my luck. I really REALLY appreciate you getting him on the reservation as effortlessly as you did. Im all set!!
Coleen: Great! Have a magical day!
Wahoooo! Grumpy is going to Disney with us!!!