I guess it is a possibility that there are those who are bugging them out of greediness, which I agree is sad and wrong. But I think that it is also possible that some of them just have a hard time sometimes, because there are, unfortunately, some nuts in the general public that are very hard to deal with. And don't get me wrong, I don't think that
those difficult customers are doing it on purpose. I think they can't help it. At one point when I was younger and working in a book store I witnessed a customer harassing an employee for nearly a half an hour trying to find a way into the "JFK conspiracy section". I am not making this up. This person really thought that there was probably a secret section of the store for books on this topic.
And I happened to mention this to a young lady at my church recently when we were talking about dealing with the public (she just got back from nearly a year working at Disney) and she said "oh yeah, I had someone that really believed that there was an invisible dome over the park and that she could complain to get the rain turned off, really and truly believed that Disney controlled the weather and used the rain to make it realistic.") It is hard to know whether to view such things as sad or funny! But I feel for people in customer service positions. Between the day-in-and-day-out of dealing with the greedy and unethical and the occasional crazy person, it is just really tiring! I've always been impressed with Disney that they make such incredible efforts to have happy CMs. I hope that we all see that when we go in the future, even if they've had a little difficulty in that department lately.