I was enjoying our vacation at Epcot, when I phoned home and learned that my brother-in -law had died. I was in shock. We hurried back to our resort, the All Star Music, and I enquired what would happen if we went home early, since we had purchased a package. The CM got the manager. He said that we would get a refund on the nights we hadn't used, and we would get tickets to compensate for the days we didn't go to the parks. He took us into the end office, and he phoned Air Canada for us, and then he phoned Air Canada medical desk, to see about getting my daughter her oxygen for the flight home. The medical desk was closed, so he told me to come back after 8:00 a.m., when Air Canada medical desk would be open. He wouldn't be there, but another manager named Deanna would be at the front desk, starting at 7:00 a.m.
The next morning we went back to guest services, and spoke to Deanna. I phoned Air Canada, and got different options- for flights and the costs to change our tickets and the oxygen. By this point I was a mess. I couldn't collect my thoughts, and make a decision. She took me into the end office, and I phoned my husband. He talked me through it. It was going to cost an extra $400 to change the tickets, but we would manage somehow. So, she phoned Air Canada, set it up, phoned the medical desk, set up the oxygen for the flight home, and had me phone my husband to let him know what flight to pick us up. He reminded me about the Hoop de Doo tickets we had bought, which were non refundable. Deanne assured me that was no problem. She would refund them for us. She arranged transportation for us to go back to the airport. Then she asked what we were going to do about supper. I had no plans. She tried to get us reservations for different meals, but most of them were booked up. She eventually made reservations for us for Boma's, and came back with a new room key for me, with charging priviliges on it. She insisted I put dinner on it, and they would look after it for us. She gave me her card in case I had any other problems. We left the next morning, and were home that night. I cannot stress how courteous, kind and generous Disney management was to us under very trying circumstances. I'm very sure if we had been staying off site we would not have been treated as well. I just feel everyone should know how Disney goes the distance when one of there guests has a problem. I've stayed on Disney property many many times, and I always felt if I had a problem they would help me. Now I know for sure, yes, they will help to the best of their ability.