wilderness lodge rooms capacity

[lizzi6692]

our agent is virgin, probably one of the biggest in the uk, i just had him ring his main office to double check, they confirmed with the resort that resorts offering 4 plus a cot will also accomadate 4 plus a roll away bed for upto 9yrs old.
BUT on disneys own holiday site when i input the same group details it says that there are no rooms available to accomadate our party.

I'm pretty sure Disney would know more about what is allowed at their own resorts than a travel agent. Especially since non-Disney travel agents are notorious for misinformation because they tend to not understand that there are big differences between the way other hotels do things and the way Disney does.

 

[maxiesmom]

the missis is concerned now and has decided on yacht and beach instead
i still fancy the WL, but she wont risk it.

I wouldn't either. Your TA is flat out wrong! Unless you get a suite at the Wilderness Lodge you can only have 4 plus one child under 3 in a room. I would trust what the Disney web site is telling you. And I would find another TA to plan Disney trips for you.

 

[lanejudy]

our agent is virgin, probably one of the biggest in the uk, i just had him ring his main office to double check, they confirmed with the resort that resorts offering 4 plus a cot will also accomadate 4 plus a roll away bed for upto 9yrs old.
BUT on disneys own holiday site when i input the same group details it says that there are no rooms available to accomadate our party.

Unfortunately, part of the confusion might be your terminology. You are using the U.K. term "cot" where as here in the US it's called a "crib" - or a baby's bed. Here in the U.S., a "cot" is essentially the same thing as a "rollaway bed" though cot is most commonly a camping term not a hotel term.

We all speak English, but sometimes it's very different!

 

[cheesemouse]

yet the travel agents say its ok

No! Your travel agent is very wrong. I would get a different agent. If you show up with 2 adults and 3 kids having only booked 1 room, you will be required to go to a different resort or book a 2nd room if one is available. They will NOT allow a roll away bed for your 3 year old.