Who is the General Manager at the Poly? Had to WORST time there ever!

[Wendi]

I have to agree with the others. Even if the parents are "Use" to the tantrums, they should have respect for the other people around them. Would that family want to be woken up from a sound sleep by kids jamming to the radio, singing and having a good time getting ready after they got their little darlings asleep? I don't think so. They would want the quiet for their family, they should have respected that for the others around them. They should have been trying more to "CONTROL" their little angels. I have been extremely blessed with 2 dd's who sleep late and behave pretty good. They do have their moments, but you will hear mommy and daddy saying ~
shhhhhhhh, quiet or knock it off. The Poly dropped the ball completely and they should have moved you the first night. I would make sure that you wrote the GM and let him know that each and every cm on each call dropped the ball and RUINED you time there. After all, with a Disney World Vacation ~ getting your sleep is very important. With all the activities and things to do in such a short period of time ~ YOU HAVE TO HAVE DOWN TIME! If you are tensed, startled or jolted awake or kept awake it makes for an uneasy time.

I hope you have fun planning your next stay.

 

[goofy4tink]

The Polynesian is the only resort we have ever had a noise issue at. We stayed there in August '03. Tokelau bldg, second floor. We had two sets of neighbors that were quite obnoxious. The first was, I'm assuming a couple, that were loud at night!!! Loud at 'whatever' they happened to be doing, if you catch my drift.

The second group was much worse tho. They had kids and those children had the loudest voices in history! I knew exactly what they had eaten, what attractions they had done....their whole day's happenings! Our room did have a connecting door and I think that really contributed to the noise level.

I finally stood next to the door and said quite loudly to my dd, then 10..."Please try to keep your voice down honey. There are other people staying here and we don't want to bother them!!" Well, the noise level abated quite a bit after that.

 

[disneymom2one]

I think that if parents know their children are regularly prone to tantrums, they shouldn't stay in a hotel where it is likely they will disturb other guests. If they want to go to WDW, they could rent a house more inexpensively than staying on-site. I speak from experience as I have a child who had regular "night terrors" for a while when she was 3. She would wake up in the middle of the night screaming and could not be comforted and it would go on for 10-15 minutes. During that time of our life it NEVER occurred to us to stay in a hotel room and subject other people to our trials.

>>>>>>>>>>>>>>>>>>>>
I don't think that's fair. We have a nine year old midly autistic daughter. 90-95% of the time she's fine. But sometimes she'll get her mind on something and there's simply no changing her mind or consoling her. A few trips ago it was a "make your own dessert" we had seen on the Travel Channel. It turned out that was really important to her and she assumed we would do it. We had no idea and had no ps for Chef Mickey's that trip. Parents of autistic kids will understand and others probably won't. The room in that case is the best place for her. And we have every right to stay on property as much anyone else.

That being said, it never goes on for the length of time the OP describes or at those hours. We try to be considerate of those around us and also will go out of our way to pacify her when we can but it's not always easy.

For the record she looks "normal".

I say this not to say this was the OP's situation but to add the point of view that the next time you see a "brat" (I don't believe any kid is) that may in fact be a special needs kid.

--MB

 

[Tonyspad]

Hey JOHNNJ--- Way to go!!!

 

[PamNC]

I can see how this ruined your vacation. I can't stand it when parents let their kids run loose like wild hooligans. I'm sorry that this happened to you. We had this problem once, but not at the Poly. Our two stays at the Poly have been wonderful, absolutely no complaints and we could never hear our neighbors. But, we had a similar problem at the Beach Club with a father and child...they were screaming and playing and singing. I was so glad they were having fun but it was out of control. We called the front desk and they moved us..without us having to ask. That is what the Poly should have done for you..moved you immediately with no questions asked. Nobody can relax with screamin' mimis (that's my little word for them) running around.

On the other hand, I've seen more well-behaved adorable children than the crazy hooligan types. My hats off to those parents. Parenting, I'm sure, is the most difficult job on earth. One that I don't want to try.

I hope one day you'll give the Poly another try, but I couldn't blame you if you didn't. It's such a delightful, relaxing resort. We love the convenience, the atmosphere, the food, the drinks (Lapu Lapu), the pool and the beach area...and more than that we think the Poly has the true Disney magic. I can almost feel Walt's spirit when we're there.

PamNC

 

[vjc715]

The 2 boys fed on each other fighting, and screamed on the top of their lungs. One kid would grab something the other wanted. This parents ignored this....NEVER said a word. One kid finally ended up hitting the other with what they had in their hand. The crying comenced because they hit each other with something they were fighting over, while the other was running back and forth. The yelling and screaming was due to non-control from the parents and no parenting.

Then they went from the extreme from crying, screaming to loudly singing at the TOP of their lungs. Over and over and the mother singing with them just as loud; as if they were in a choir. All this at 6:30am. The noise only stopped when they left their room. I even know the 2 boys names who are about 4 or 5; what each fight was over, what they were yelling over, etc. How they want more candy, hitting each other, etc. Oh yeah, and they were even playing with the lock on the adjoining door which was amusement for about 30-45 minutes, while yelling at each other that they wanted to be the one turning the lock on our adjoining door.

I guess I was expecting common courtesy. The room they moved us to the last night, had a little boy who let out a loud scream at 10:30pm, but heard the dad say shhhhhh....and not another scream or could even tell when they were in the room. At least if the parents attempted to quiet the other 2 children would have made me feel like they were trying.

I can guarantee these children were not autistic. DH worked before with special needs children, and he said this was far worse than ANYTHING he experienced. We too had adjoining doors that did not help the situation.

Basically it comes down to parents that were completely blind and oblivious to their surroundings and their "little" darlings being obnoxious. At one point, we were ready to knock on the door and handle things ourselves, but decided that our emotions might get in the way and releyed upon the staff of the Poly to handle everything. I heard NOTHING from the other room next to us on our original room, and they had kids.

We saw our neighbors (parents with the 2 boys) at the elevator, as we then decided to take the stairs, as I was this close () to saying something. The mother had them in a dual stroller, and the father was yelling at the 2 boys, sit down, stand up, sit down, stand up,etc . Then the boys shreaked with loudness, as to the game the father was playing. A couple with well behaved children shook their head, and decided to take the stairs with us.

I was just looking forward to staying at the Poly for so long. Not to mention the $$$ that was spent. Feels like we paid alot of $$$ to aggravated! errr!

 

[NMAmy]

should they have moved you so that someone else could be placed in this room?

Yes, they should have moved the OP. Why should she have to put up with excessive noise so as to not inconvenience someone else?

 

[disneyjunkie]

Yes, they should have moved the OP. Why should she have to put up with excessive noise so as to not inconvenience someone else?

 

[Tabetha]

It's not much, but you can save yourself a long distance fee by calling Disney at 1-800-828-0228.
They should be able to put you through to the resort, I think?

edited to add ** oops! Drumflower beat me to it!

 

[Tabetha]

See, I'm not sure how you kept from yelling "shut up"....? You could hear them, they sure would have heard you.

And maybe its the mischevious and slightly snarky side of me, but if the kids were playing with the adjoining door, I'd definately have quietly unlocked my side and opened the door.... "Can I help you?".

Adjoining doors and noisy kids are the worst. I'm really sorry you had a bad time.

 

[WisconsinDisneyGirl]

I am sorry that you had a horrible time at the Poly. I think that some parents need to really evaluate if a child is ready for trip to WDW at different ages. Some children can handle the lack of sleep, overeating and excessive walking. But, there are other children that can not- and that is okay. Maybe they could do it in a few years-maybe more. I never thought that I would take a 5 year old to WDW and a DCL in the same vacation. My son is very easy going, sleeps very well and and reacts pretty well to punishment. Now my next child (due in May) may not be the same. Maybe I will not be able to take him/her at 5 years old. I may have to wait till 10 years. Why do so many parents even want to make the trip if they know it is going to be so stressful??? Then get grandma and grandpa to watch the kids and go on your own. Please do not let others suffer (people with disabled children- I don't mean you- you have a whole different situation) because you want your children to see everything at the parks, eat everything at the parks, stay up too late. It just gets me when I see parents with kids that are melting down. Go back to your room and take a nap. I have seen so many parents hit their kids and scream at their kids at WDW. Is that they way you want your trip? I sure would not want to. Same goes with kids screaming in food markets and department stores. Remove the kids from the situation- Please.

 

[susy]

As a parent of a just-turned seven year old I find your post disturbing. There is no way I (or my husband) would allow my son to cause a disturbance in a hotel room or anywhere else for that matter. A colicky infant is one thing (and I highly doubt I would have the energy or desire to travel with one), but these children were preschool age. As an early childhood professional , I can tell you there are things you can do. Those parents probably overstimulated those kids and did not let them have down time when needed. WDW can cause a grownup to become unglued. Imagine a small child. Kids need time to let off steam (at the resort PLAYGROUND) and they need calming down time before bed (a warm bath, a snack, and low lights with the tv on LOW)A popsicle can work miracles, too. I am so sorry you had a miserable time.

 

[vjc715]

As laid back people as DH and I are, we were VERY close in taking the situation in our own hands and saying something to them. And came very close in yelling "SHUT UP ~ THERE ARE PEOPLE TRYING TO SLEEP" at them from our room. But I didn't. I relied on the cast members to make everything right. Which I still encourage people to do, however, I think my trust in the cast members and being told that security will take care of it and a manager will be informed is where I went wrong. I should have spoken to a manager straight away.

Still not sure why the front desk manager thought putting us in a room next to the only elevator and one of the main stairwells was a great idea. Because we heard all the rukus of the halls and kids impatiently waiting for the elevator or screaming. Or parents screaming at the top of the their lungs to their children to get over by the elevator quickly because it's open; as the child yells running down the hall to be with their parents.

The parents next to us had NO control over their children. None! Because it went on for hours on end. And when there wasn't screaming, and running and screaming, it was loud shrieking laughing and running around. I love a childs laugh; its the most endearing sound....but not like this!!!! because it was LOUD. VERY VERY LOUD! Went on every morning and night for hours. At one point, I heard the mother screaming along with the children, and it sounded like she was chasing them around the room for a good 20 minutes. This was early in the am. Never once did we have to get a wakeup call since we had one courtesy of our neighbors. So much for an anniversary trip, not romantic and lack of sleep. The last thing you want to do is come to your room with the same noise as in the parks, if not louder. I could swear the Magic Kingdom rides were right next door. I swear this is NO exageration!


And I still just don't understand how security could not have heard any of this!!! I can only assume they came 1 1/2 -2 hours later when they would leave to the parks. Otherwise, there was NO way you could not have heard them. I did from the hall. I checked! I wish I was exagerating all of this, but I'm not. This is not what I expect from a hotel that is $250 a night. I think we were fair giving the staff a chance to rectify the situation, but time after time got nowhere. I probably should of thrown a fit in the front lobby...haahaahaa

With this said, I never had a problem at AKL, Grand Floridian or Boardwalk Villas. Or any other disney hotel in California for that fact either. For the 1st time in my life, I was HAPPY to leave Disney!

 

[Laura66]

I'm so sorry that it ruined your vacation - and I don't understand why some people are angry with you!

My children are pretty well behaved - but they have had their moments! When they have we disciplined them and if that didn't work - took them out of the situation/area so as not to disturb others. We really do follow thru when we make a threat so it doesn't happen too often. I hate hanging around with some of my friends because they never follow thru and the kids keep misbehaving and all the parents do is yell "I mean it!" Of course they don't and the kids know this.

I also feel that Disney or the hotel itself should have done SOMETHING - especially since it was happening every night! Definately write or call someone and don't back down until you get some satisfaction. Of course calm down and stay relaxed while you are calling.

Good luck and please keep us posted.

Laura

 

[disneyfan67]

I have stayed at many fine hotels in my life and have heard what you describe and nothing has been done about it. When I stayed at the Contemporary in Feb 04 I heard many of a child running down the hall in full roar late at night. I heard loud voices and tv sets blaring from the other rooms, so it goes to show it's not just the Poly. It can happen at any hotel and sometimes management can't do anything about it. It's wrong and the cold fact is that people are rude and don't care about anyone else but themselves. I'm sorry you have had such a rotten time at the Poly, but I don't think the hotel should bear the full brunt of your anger. When I satyed at the CBR one trip it was the noisest hotel I stayed at and my friend stayed at the All Stars resort and said the same thing too. It's all up to people next door to you and how they will act. Some people seem to think that because it's Disney World you must be loud 24/7. I bet if you stay at the GF you might have the same problem, sometimes it the luck of the draw or the roll of the dice. Maybe next time things will be different.

 

[DutchsMommy]

I am sorry this situation had to happen and put a damper on your trip. In considerate people really irk me. I know if it was me I would have been really peeved. I have spent the last 6 mos convincing DH that this trip is worth it - and he still doesn't know exactly how much it is costing - and if this happened on our trip I would have been so upset because of how it was affecting MY magic - which I have worked so hard to create. I think as I grow older I get a little bolder, and I think I would have yelled - at the kids, at the parents - whatever. One incident can be forgiven, but non-stop is unforgivable. I have to say, however, that I imagine if these people are so obnoxious they probably would have told the Disney CMs to go shove it, if they did manage to confront them. However that is not an excuse for the staff to not take your concern seriously.

 

[mom2of2]

As laid back people as DH and I are, we were VERY close in taking the situation in our own hands and saying something to them. And came very close in yelling "SHUT UP ~ THERE ARE PEOPLE TRYING TO SLEEP" at them from our room. But I didn't. I relied on the cast members to make everything right. Which I still encourage people to do, however, I think my trust in the cast members and being told that security will take care of it and a manager will be informed is where I went wrong. I should have spoken to a manager straight away.

Should have, could have....the thing is you didn't by your own admission. Sorry to say this and it's just my opinion but you SHOULD have knocked on the door when the CM's didn't respond within 15 min of your FIRST complaint and asked them to please quiet their children. If the noise continued I would have called the front desk again, asked them to accompany me and went over to the room AGAIN. If this still didn't remedy the situation I would have gotten the manager involved immediately and ask to be moved to another room. This would have been done DAY 1!! Yes, you paid a lot of money for your room and some noise is expected no matter if it's at a value or a deluxe. But you also have to remember this is YOUR vacation not the CM's and it's up to YOU to step up and speak up until you are heard and the problem solved. Personally I don't think the Poly owes you any more then what you got since you didn't request to be put into another room until night 3. Alerting the GM now is basically a mute point unless you are looking to get some of your stay money back. You got a clean room in a deluxe resort and that's what you paid for.

 

[tjmw2727]

That stinks and I hope you get in touch with the manager and get some satisfaction - at the minimum the meal you were promised. FWIW the one time I have had an issue and put my thoughts in writing, (I tried to keep it simple and to the point with names and dates) I have been happy with the resolution. I hope you will as well.

I can't beleive they didn't move you the first night especially with a connecting room. I have had a CM sit in our room and listen the kids above us scream and run and bang on the floor (our ceiling) this was in the afternoon but after hearing this went on at all hours we were moved.

DH has no probelm calling the front dest and asking to be connected to the room. I must admit one of the two times DH has done this the party immediately stoped and were quiet, the other time you don't want to know about but it wasn't Disney.

Unfortunately there seem to be more and more rude people of all ages these days, including parents in the world.

At the Polar Express movie today I had a grown man kicking the back of my chair and at one point he actually put his feet up on the top of my chair - on the back of my head YECK. OT sorry but yes, unfortuantly understand your situation!

TJ

 

[tinkerbellmagic]

Ah, misery loves company... vjc715, Are you sure your Poly neighbors didn't have a little girl named Amanda? -- because your neighbors sound just like the next door neighbors we were stuck with during our Poly stay of Dec 2003. In fact, we just returned from our 2004 Poly trip and once again, had noisy neighbors in the adjoining room.

************
I copied this from my 2003 trip report:

Tues: At 6 AM sharp, Amanda, the child in the room next door, starts her daily morning screaming ritual. How anyone has that much energy at 6 AM is beyond me.
Wed: I wake up at 6:00 AM to the sounds of our very loud next door neighbors. One of their three children, (in particular, Amanda -- yes, that's how clearly I could hear them) was non-stop yelling and screaming. Every 5 seconds she would scream "Uppy! Uppy! Uppy!" When mom and dad didn't come and get her, she would cry and scream "UPPY!!! UPPY!!! UPPY!!!" But when they let her out of her crib or wherever she was, that's when the fireworks really started.
The adults were loud too. The dad didn't speak, he growled. He would make a good Papa Bear over at the Wilderness Lodge. This goes on for an hour and a half, but nothing was going to bother me today since I will not be spending it in the emergency room. I am hoping they do not wake up DGS, who needs his sleep after his ordeal the day before.
To any of you who have the misfortune of dealing with very noisy neighbors at your resort, if you stick a bath towel under the adjoining door, it cuts down on the noise a little. Amanda, her parents, and her brothers were less maddening once I did this.
************
We've stayed at the Polynesian four times. The last two times, we had noisy neighbors. Not just noisy sometimes, but the screaming at odd hours like the original op mentioned. You try to ignore it, but it's difficult if it's 1 am and you're trying to sleep. Or if it's 5 am and you really wish you could sleep, but there's all this pounding and yelling.

After dealing with that last year when DGS was sick, when it happened this year with the bouncing off the adjoining door, I walked over to the closet and slammed the closet door pretty hard. Things seemed to quiet down a bit after that. This would not have worked with Amanda's family though.

I have to chuckle a bit when people complain about the noise at Pop. Our overnight at Pop a few weeks ago was nothing compared to what we endured at Poly in 2003 & 2004.

It's not where you stay, but who you are stuck staying next to, that counts. It just bites a lot more when you pay deluxe prices and get deluxe size noise.


Tink

 

[robinb]

I'm sorry that you stayed next to The Banshee Family. Betty and Bert Banshee and their little darlings Benny "Boom-Boom" :jumping4: and Bert "Bang-Bang" Jr .

I think the best way to get satisfaction from management is to ask for the solution that is acceptable to you. By the time Day 2 arrived with the morning's screaming, I would have requested that security come to my door and listen to them from inside my room. Then, I would have been moved. Period. You let the front desk make the choice for you. It sounds like you expected them to offer to move you but never asked to be moved. If it was as horrible as you say (and I believe you that it was!) I would not have sat around and fumed that I wasn't being moved. I would have demanded to be moved. And if I was placed next to an elevator, you better believe that I would be moving again.

I'm certainly not making light of your situation. Management was guilty on so many levels: (1) not taking your complaint seriously, (2) lying about security checking the situation, (3) not following up properly and (4) not keeping records on contact with you (each call seemed to be a surprise to them). They are not, however, guilty of failing to read your mind.

FWIW, I would not have been able to contain myself. I would have confronted the family. I know I would have opened the connecting door when the kids were playing with it

.