A full day!
We had priority seatings at Le Cellier in Canada on our last trip (August 2005). We brought along the itinerary printout from the concierge, including our confirmation number (I am an anal planner, so carry my concierge itinerary with me everywhere I go!). The staff at Le Cellier insisted that the date on the itinerary was wrong, and that the seatings were for the next day. They said that they couldn't seat us at all that day, but that we should come back the next day for our "priority seating."
I was furious, and asked to speak with the manager, but they refused to budge. I used their phone to call the GF concierge right there, and the concierge staff spoke with them and backed us up & said that the reservation was in the computer as being for that day. Still no go.
I think it was probably the worst example of customer service I have ever experienced at a restaurant. I guess they had maybe overbooked, because the lobby was full, but it was infuriating that I actually had the printed confirmation, and the concierge CM on the line telling them that the seating was indeed for that day, but they still refused to seat us. We were dressed appropriately (I was in a skirt/dressy sandals & husband was in a polo shirt & slacks), so I never could figure out why they insisted on us waiting 24 hours for our seating. We're suckers for the pretzel bread, though, so just had our priority seating at Cape May switched to that night, and showed up the next night at Le Cellier, at which time we were actually seated.
The GF Concierge CM was very upset about it, possibly more so than we were, since they had made the PS.
Cheers!
Heather W